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Chapter 9: Communicating in Groups
Page 1
1. A _____ is composed of people who come together to provide encouragement, honest feedback, and a safe environment
for expressing deeply personal feelings about a problem common to the members of the group.
a.
support group
b.
work group
c.
social group
d.
service group
ANSWER:
a
RATIONALE:
Analysis:
a. Correct. A support group is composed of people who come together to provide
encouragement, honest feedback, and a safe environment for expressing deeply
personal feelings about a problem common to the members of the group. Support
groups include addiction recovery groups. See 9-1: The Nature and Types of Groups
b. Incorrect. A group is a collection of about three to 20 people who feel a sense of
belonging and attempt to influence each other to accomplish a common purpose. See
9-1: The Nature and Types of Groups
c. Incorrect. A group is a collection of about three to 20 people who feel a sense of
belonging and attempt to influence each other to accomplish a common purpose. See
9-1: The Nature and Types of Groups
d. Incorrect. A group is a collection of about three to 20 people who feel a sense of
belonging and attempt to influence each other to accomplish a common purpose. See
9-1: The Nature and Types of Groups
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
The Nature and Types of Groups
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.09.01 – Identify different types of groups.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Group purpose
KEYWORDS:
Bloom’s: Remember
DATE CREATED:
2/17/2020 6:05 AM
DATE MODIFIED:
2/17/2020 6:07 AM
QUESTION ID:
JFND-GTTW-8FNW-ET1G
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CO5U-CPJW-GWAD-OAJW-8RH1-4ATO-8FTN-4PBA-CW4N-
4PBA-GO4N-4CJ3-CE3D-NQMR-CTDI-GWN8-EPRW-EMMN-CAHU–NPDN–
GW3D-1ATO-GCSS-C3JI-8RSU-KQBS-GOSU-GC5N-GESS-RPMD-GE3U-NQMD–
E7JI-YT4D-JFNN-4OTI-GO4W-NQNBEE
2. Alex Mises, a band that consists of people who share a common love for jazz music, performs at live shows every
month. The band comes together and practices every weekend. In this scenario, Alex Mises is most likely a(n) _____.
a.
interest group
b.
virtual group
c.
work group
d.
service group
ANSWER:
a
RATIONALE:
Analysis:
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Chapter 9: Communicating in Groups
Page 5
a.
support group
b.
work group
c.
social group
d.
interest group
ANSWER:
b
RATIONALE:
Analysis:
a. Incorrect. A group is a collection of about three to 20 people who feel a sense of
belonging and attempt to influence each other to accomplish a common purpose. See
9-1: The Nature and Types of Groups
b. Correct. In the given scenario, the group of five engineers is a work group. A work
group is composed of three or more people formed to complete a task. See 9-1: The
Nature and Types of Groups
c. Incorrect. A group is a collection of about three to 20 people who feel a sense of
belonging and attempt to influence each other to accomplish a common purpose. See
9-1: The Nature and Types of Groups
d. Incorrect. A group is a collection of about three to 20 people who feel a sense of
belonging and attempt to influence each other to accomplish a common purpose. See
9-1: The Nature and Types of Groups
POINTS:
1
DIFFICULTY:
Challenging
REFERENCES:
The Nature and Types of Groups
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.09.01 – Identify different types of groups.
ACCREDITING STANDARDS:
COMM2 – Reflective Thinking
TOPICS:
Group purpose
KEYWORDS:
Bloom’s: Apply
DATE CREATED:
2/17/2020 7:19 AM
DATE MODIFIED:
2/17/2020 7:21 AM
QUESTION ID:
JFND-GTTW-8FNW-ETB3
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CO5U-CPJW-GWAD-OAJW-8RH1-4ATO-8FTN-4PBA-CW4N-
4PBA-GO4N-4CJ3-CE3D-NQMR-CTDI-GWN8-EPRW-EMJU-CE4D-CCJO-8Y5U-
GCUN-COSU-EAUG-8RSU-OC5B-GOSU-GAJT-8YSU-EQBT-CWHU-KPT1-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
7. Which of the following statements is true of the size of a work group team?
a.
The ideal size for most work group teams is five to seven members.
b.
The best size for a work group is 20 to 50 members.
c.
As the size of a work group increases, the discussion time decreases.
d.
The size of a group with complex goals is inversely related to the breadth of knowledge of its members.
ANSWER:
a
RATIONALE:
Analysis:
a. Correct. The ideal size for most work group teams is five to seven members.
However, the best size is the smallest number of people capable of effectively
achieving the goal of the group. See 9-1: The Nature and Types of Groups
b. Incorrect. A work group is a collection of people formed to complete a task. See 9-
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Chapter 9: Communicating in Groups
Page 8
10. Walter is the manager of the production and operations department at Woode Industries. He must define the
production and operations goals for the forthcoming financial year. In this scenario, which of the following guidelines will
help him in framing effective goals for his team?
a.
The goals must be easy to achieve.
b.
The goals must be generic to allow change if needed.
c.
The goals must serve a common purpose.
d.
The goals must be different for each work group member.
ANSWER:
c
RATIONALE:
Analysis:
a. Incorrect. A work group team goal is a clearly stated objective desired by enough
members to motivate the group to work toward achieving it. See 9-1: The Nature and
Types of Groups
b. Incorrect. A work group team goal is a clearly stated objective desired by enough
members to motivate the group to work toward achieving it. See 9-1: The Nature and
Types of Groups
c. Correct. To be effective, the goals set by Walter must serve a common purpose.
Effective goals are challenging. Achieving them requires hard work and team effort.
See 9-1: The Nature and Types of Groups
d. Incorrect. A work group team goal is a clearly stated objective desired by enough
members to motivate the group to work toward achieving it. See 9-1: The Nature and
Types of Groups
POINTS:
1
DIFFICULTY:
Challenging
REFERENCES:
The Nature and Types of Groups
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.09.01 – Identify different types of groups.
ACCREDITING STANDARDS:
COMM2 – Reflective Thinking
TOPICS:
Evaluating group effectiveness
KEYWORDS:
Bloom’s: Apply
DATE CREATED:
2/17/2020 7:30 AM
DATE MODIFIED:
2/17/2020 7:34 AM
QUESTION ID:
JFND-GTTW-8FNW-ETND
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CO5U-CPJW-GWAD-OAJW-8RH1-4ATO-8FTN-4PBA-CW4N-
4PBA-GO4N-4CJ3-CE3D-NQMR-CTDI-GWN8-EPRW-EMJ3-CW3S-ECTZ-CEHU–
EC5D-COSU-NQMN-CRSU-QCDD-GOSU-NCUG-8YSS-GCMD-CWAS-G3MB–
E7JI-YT4D-JFNN-4OTI-GO4W-NQNBEE
11. Which of the following is a disadvantage of virtual group meetings?
a.
They are limited to smaller numbers of three to five people in the group.
b.
They do not allow members to communicate across different time zones.
c.
They are highly informal.
d.
They are more susceptible to communication problems than face-to–face groups.
ANSWER:
d
RATIONALE:
Analysis:
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Chapter 9: Communicating in Groups
Page 12
a.
work independently to reach the group’s goals.
b.
compete for performance and credits.
c.
feel safe expressing their feelings even when they disagree with others.
d.
ensure that the goals of the team are met, even by unethical means.
ANSWER:
c
RATIONALE:
Analysis:
a. Incorrect. Cohesiveness is the force that brings group members closer together. See
9-2: Characteristics of Healthy Groups
b. Incorrect. Cohesiveness is the force that brings group members closer together. See
9-2: Characteristics of Healthy Groups
c. Correct. Steve can conclude that his employees work as a cohesive team if they feel
safe expressing their feelings even when they disagree with others. Members in a
cohesive team feel safe expressing themselves even when they disagree with others.
They support, encourage, and provide positive feedback to each other. See 9-2:
Characteristics of Healthy Groups
d. Incorrect. Cohesiveness is the force that brings group members closer together. See
9-2: Characteristics of Healthy Groups
POINTS:
1
DIFFICULTY:
Challenging
REFERENCES:
Characteristics of Healthy Groups
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.09.02 – Describe the characteristics of healthy
groups.
ACCREDITING STANDARDS:
COMM2 – Reflective Thinking
TOPICS:
Goals and roles
Group purpose
KEYWORDS:
Bloom’s: Apply
DATE CREATED:
2/17/2020 8:21 AM
DATE MODIFIED:
2/17/2020 8:23 AM
QUESTION ID:
JFND-GTTW-8FNW-ECJI
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CO5U-CPJW-GWAD-OAJW-8RH1-4ATO-8FTN-4PBA-CW4N-
4PBA-GO4N-4CJ3-CE3D-NQMR-CTDI-GWN8-EPRW-EMJZ-CC3G-NPDF-G7TD-
YA3A-CESS-KPT1-CESU-KCTI-GOSU-YPMG-CESU-G3DD-CO5U-NAUD-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
16. Which of the following statements is true of accountability in healthy groups?
a.
The penalty for violation of group norms is the same for all norms, irrespective of their importance.
b.
Upon violation of group norms, newcomers to the group are punished more severely than the veterans of the
group.
c.
The severity of the penalty is determined by the number of times group norms have been violated.
d.
Members with a higher status in the group can escape from the penalty for violation of group norms.
ANSWER:
d
RATIONALE:
Analysis:
a. Incorrect. Accountability means all group members are held responsible for
adhering to the group norms and working toward the group’s goal. See 9-2:
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