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Chapter 8: Interpersonal Communication
Page 17
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YT4D-JFNN-4OTI-GO4W-NQNBEE
20. Passive or passive-aggressive communication styles are most likely
a.
used by men who belong to cultures that value self-expression over harmony.
b.
valued in cultures where direct communication is preferred.
c.
used by women who have been socialized to embrace feminine gender norms.
d.
valued in cultures with an individualistic tradition.
ANSWER:
c
RATIONALE:
Analysis:
a. Incorrect. A passive communication style is submitting to another’s desires and
expectations while concealing one’s own. See 8-3: Expressing Desires and
Expectations
b. Incorrect. A passive communication style is submitting to another’s desires and
expectations while concealing one’s own. See 8-3: Expressing Desires and
Expectations
c. Correct. Co-cultural groups within the United States may prefer different
communication styles. For example, females who have been socialized to embrace
feminine gender norms are likely to use passive or passive-aggressive communication
styles. See 8-3: Expressing Desires and Expectations
d. Incorrect. A passive communication style is submitting to another’s desires and
expectations while concealing one’s own. See 8-3: Expressing Desires and
Expectations
POINTS:
1
DIFFICULTY:
Moderate
REFERENCES:
Expressing Desires and Expectations
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.08.03 – Express your personal desires and
expectations assertively.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Passive behavior
Relational Communication
KEYWORDS:
Bloom’s: Understand
DATE CREATED:
2/18/2020 5:36 AM
DATE MODIFIED:
2/19/2020 1:28 AM
QUESTION ID:
JFND-GTTW-8FDD-1C3S
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-GYHS-NPJW-8R3U-GCMR-8R3N-4CJW-GIO1-4A5F-CW4N-
4C33-8Y51-4CTO-GOAU-OPMG-GTDI-GWN8-EPRW-EMJZ-GIOU-OCJS-CA4U-
OCBT-CESS-EPTZ-CRSU-O3TT-GOSS-N3BA-GCSU-YQJI-CC3U-GP5F-E7JI–
YT4D-JFNN-4OTI-GO4W-NQNBEE
21. Which of the following statements is true of males who embrace masculine gender norms?
a.
They tend to use an aggressive communication style.
b.
They tend to use a passive-aggressive communication style.
c.
They tend to use a passive communication style.
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Chapter 8: Interpersonal Communication
Page 18
d.
They tend to use an assertive communication style.
ANSWER:
a
RATIONALE:
Analysis:
a. Correct. Co-cultural groups within the United States may prefer different
communication styles. Males who have been socialized to embrace masculine gender
norms tend to use aggressive communication styles and benefit from replacing them
with assertive styles. See 8-3: Expressing Desires and Expectations
b. Incorrect. When talking with people whose cultural or co-cultural norms differ from
your own, you may need to observe their behavior and their responses to your
statements before you can be sure about how best to communicate your needs, rights,
desires, and expectations. See 8-3: Expressing Desires and Expectations
c. Incorrect. When talking with people whose cultural or co-cultural norms differ from
your own, you may need to observe their behavior and their responses to your
statements before you can be sure about how best to communicate your needs, rights,
desires, and expectations. See 8-3: Expressing Desires and Expectations
d. Incorrect. When talking with people whose cultural or co-cultural norms differ from
your own, you may need to observe their behavior and their responses to your
statements before you can be sure about how best to communicate your needs, rights,
desires, and expectations. See 8-3: Expressing Desires and Expectations
POINTS:
1
DIFFICULTY:
Moderate
REFERENCES:
Expressing Desires and Expectations
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.08.03 – Express your personal desires and
expectations assertively.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Aggressive behavior
Relational Communication
KEYWORDS:
Bloom’s: Understand
DATE CREATED:
2/18/2020 5:39 AM
DATE MODIFIED:
2/19/2020 1:21 AM
QUESTION ID:
JFND-GTTW-8FDD-1C3I
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-GYHS-NPJW-8R3U-GCMR-8R3N-4CJW-GIO1-4A5F-CW4N-
4C33-8Y51-4CTO-GOAU-OPMG-GTDI-GWN8-EPRW-EMJW-GO5U-RCUD-CPUD–
G3MN-8YSS-G3JS–CESU-KP5R-GOSU-YAJZ-CASS-R3JU-CW5G-KCT3-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
22. Which of the following statements is true of interpersonal conflict?
a.
People involved in the conflict believe that there are many ways of resolving their issues.
b.
Achieving a satisfactory outcome for each person involved in the conflict is independent of the actions of the
other.
c.
Either of the two people involved in an interpersonal conflict can be unaware of the disagreement.
d.
Both people involved in the conflict believe that they have something to lose if the other person gets his or her
way.
ANSWER:
d
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Date:
Name:
Class:
Date:
Name:
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Name:
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Date:
Name:
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Date:
Name:
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Date:
Name:
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Date:
Chapter 8: Interpersonal Communication
31. Discuss the effects of disclosure and privacy on relationships.
ANSWER:
Answers will vary. Privacy and disclosure decisions affect relationships in three major
ways. They affect intimacy level, reciprocity expectations, and information co–
ownership.
As disclosure is the mechanism for increasing intimacy, one might think people move
in a clear-cut way toward deeper disclosure as relationships develop. However, people
move back and forth between periods of choosing to disclose and choosing to maintain
privacy. People may choose privacy over disclosure to protect the other person’s
feelings, avoid unnecessary conflict, protect the relationship, or re-establish a
boundary of independence.
Whether one’s disclosure is matched by similar disclosure from one’s partner also can
affect a relationship. Although one may expect immediate reciprocity, research
suggests that there can be a long time lag after one person discloses before the other
reciprocates.
A third way disclosure and privacy can affect relationships has to do with how partners
treat the private information they know about one another. When one discloses private
information, the person with whom one shares it becomes a co-owner. If a partner
shares that confidential information without permission, it is likely to damage the
relationship—at least temporarily.
As people rely more and more on technology to develop and maintain relationships,
the lines between what is public and what is private are blurring. For example, when
we email a friend,
we can’t be sure the friend won’t forward the message to others. The same problem
exists on social networking sites. Once people post information, it is there for others to
take and share with anyone. REJ: Please see the section “Managing Privacy and
Disclosure” for more information.
POINTS:
1
DIFFICULTY:
Moderate
REFERENCES:
Managing Privacy and Disclosure
QUESTION TYPE:
Essay
Name:
Class:
Date:
Chapter 8: Interpersonal Communication
ANSWER:
Answers will vary. Even two people in a mutually satisfying, intimate relationship
have different needs, desires, and expectations. How they choose to express them to
their partner will affect the relationship’s communication climate. There are four
communication styles that affect the climate of a relationship. They are as follows: a
passive communication style, an aggressive communication style, a passive-aggressive
communication style, and an assertive communication style.
A passive communication style is submitting to another’s desires and expectations
while concealing one’s own. One tends to choose a passive approach when one values
the relationship with the other person more than one values asserting one’s own needs.
If used habitually, however, passive communication will eventually damage the
relationship because the person will begin to resent his or her partner as he or she
continually ignores his or her own needs, desires, and expectations.
A passive-aggressive communication style is expressing hostility indirectly. For example, one
may say yes when one wants to say no or complain about others behind their backs. Over time,
passive-aggressive behavior damages relationships because it undercuts mutual respect. REJ:
Please see the section “Expressing Desires and Expectations” for more information.
POINTS:
1
DIFFICULTY:
Moderate
REFERENCES:
Expressing Desires and Expectations
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.08.03 – Express your personal desires and
expectations assertively.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Relational communication
Aggressive behavior|Passive behavior
KEYWORDS:
Bloom’s: Understand
DATE CREATED:
2/19/2020 4:16 AM
DATE MODIFIED:
2/19/2020 4:18 AM
QUESTION ID:
JFND-GTTW-8FDD-GC4B
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-GYHS-NPJW-8R3U-GCMR-8R3N-4CJW-GIO1-4A5F-CW4N-
4C33-8Y51-4CTO-GOAU-OPMG-GTDI-GWN8-EPRW-EMMD-GC3U-EPDG-GE5U-
Q3JO-GHSU-KPBS–CESU-GA5G-GOSU-NPBU–CESU-Q3UB-CAHS-KQJW-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
33. Discuss the five conflict management styles.
ANSWER:
Answers will vary. 1. Avoiding involves physically or psychologically removing
Name:
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Date:
Chapter 8: Interpersonal Communication
3. Competing is satisfying one’s needs or desires with little or no concern for others’
desires or for one’s relationships. It is strongly assertive and uncooperative and is
typically characterized as a win–lose approach. It may be appropriate when quick and
decisive action must be taken to ensure one’s own or another’s welfare or safety. If one
partner uses competing and the other responds by avoiding or accommodating, the
conflict may seem to have resolved even though it has not. And if both partners engage
in competing, the conflict is likely to escalate. Although competing may result in
getting one’s way, when used repeatedly, it will usually hurt one’s partner and damage
the relationship.
4. Compromising occurs when each partner gives up part of what they desire to satisfy
part of what their partner wants. It is partially assertive and cooperative and is typically
characterized as a partial lose–lose approach. Neither partner is completely satisfied,
but it seems to be the best solution either can hope for. Compromising may be
appropriate when the issue is moderately important, when there are no time
constraints, when doing so will buy credits for future negotiations, and when attempts
at collaborating have not been successful.
5. Collaborating occurs when people work through a problem together to discover a
mutually acceptable solution. It is assertive and cooperative and is typically
characterized as a win–win approach. It may be appropriate when the issue is too
important for a compromise, when the relationship is important, and when one wants
to come up with a creative solution to a problem. Collaboration is usually done by
discussing the issues, describing feelings, and identifying the characteristics of a
solution that will satisfy everyone. REJ: Please see the section “Managing
Interpersonal Conflict” for more information.
POINTS:
1
DIFFICULTY:
Moderate
REFERENCES:
Managing Interpersonal Conflict
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.08.04 – Manage interpersonal conflict by using an
Name:
Class:
Date:
Chapter 8: Interpersonal Communication
Page 29
d.
charisma
ANSWER:
b
RATIONALE:
Face is the perception people want others to have of their worth. There are positive and
negative face needs. See 8-1: Providing Emotional Support
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
Providing Emotional Support
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.08.01 – Compose effective emotional support
messages.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Responding supportively
Interpersonal communication
KEYWORDS:
Bloom’s: Remember
DATE CREATED:
2/19/2020 4:22 AM
DATE MODIFIED:
2/19/2020 4:25 AM
QUESTION ID:
JFND-GTTW-8FDD-GC4F
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-GYHS-NPJW-8R3U-GCMR-8R3N-4CJW-GIO1-4A5F-CW4N-
4C33-8Y51-4CTO-GOAU-OPMG-GTDI-GWN8-EPRW-EMJI-CO5D-KQJS-GC5D-
NC3U-GHSS-GPDG-CESS-GAJI-GOSU-CPTT-GRSU-RP3T-CA3S-GCDG-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
35. _________ describes a specific positive behavior of another person and the effect of that behavior on others.
a.
Praise
b.
Flattery
c.
Sycophancy
d.
Fawn
ANSWER:
a
RATIONALE:
Analysis: Praise describes a specific positive behavior of another person and the effect
of that behavior on others. Praise is not the same as flattery. See 8-2: Managing
Privacy and Disclosure
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
Managing Privacy and Disclosure
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.08.02 – Practice direct and indirect strategies for
managing privacy and disclosure.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Personal feedback in relationships
KEYWORDS:
Bloom’s: Remember
DATE CREATED:
2/19/2020 4:56 AM
DATE MODIFIED:
2/19/2020 5:18 AM
Name:
Class:
Date:
Name:
Class:
Date: