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Chapter 8: Interpersonal Communication
Page 1
1. _____ is helping others feel better about themselves, their behavior, or their situation by creating a safe space to express
their thoughts and feelings.
a.
Praising
b.
Fawning
c.
Comforting
d.
Relaxing
ANSWER:
c
RATIONALE:
Analysis:
a. Incorrect. People appreciate emotional support from friends and family members
when they are emotionally distraught. See 8-1: Providing Emotional Support
b. Incorrect. People appreciate emotional support from friends and family members
when they are emotionally distraught. See 8-1: Providing Emotional Support
c. Correct. Comforting is helping others feel better about themselves, their behavior, or
their situation by creating a safe space to express their thoughts and feelings.
Comforting also helps those doing the comforting by improving their self-esteem and
their relationship with the person being comforted. See 8-1: Providing Emotional
Support
d. Incorrect. People appreciate emotional support from friends and family members
when they are emotionally distraught. See 8-1: Providing Emotional Support
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
Providing Emotional Support
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.08.01 – Compose effective emotional support
messages.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Responding supportively
Interpersonal communication
KEYWORDS:
Bloom’s: Remember
DATE CREATED:
2/18/2020 3:39 AM
DATE MODIFIED:
2/19/2020 2:25 AM
QUESTION ID:
JFND-GTTW-8FDD-1TBA
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-GYHS-NPJW-8R3U-GCMR-8R3N-4CJW-GIO1-4A5F-CW4N-
4C33-8Y51-4CTO-GOAU-OPMG-GTDI-GWN8-EPRW-EMMF-CEHD-K3JI-CP1S-
CQDN-GCSS-CCBS-CESS-RCBW-GOSU-KAJS-CRSS-C3JU-GA5D-CAJU-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
2. _____ are the desires to be appreciated, liked, and valued.
a.
Positive face needs
b.
Reinforcements
c.
Self-actualization needs
d.
Schemas
ANSWER:
a
RATIONALE:
Analysis:
a. Correct. Positive face needs are the desires to be appreciated, liked, and valued. The
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Chapter 8: Interpersonal Communication
Page 6
7. Riya and Max go to the same college and are in a relationship. Max is very particular that the relationship should be
based on mutual trust. In this scenario, which of the following actions is most likely to damage their relationship?
a.
If Riya discloses her personal information to Max
b.
If Riya discloses Max’s personal information to others without his permission
c.
If Riya withholds Max’s personal information
d.
If Riya discloses Max’s personal information to others with his permission
ANSWER:
b
RATIONALE:
Analysis:
a. Incorrect. The concept of privacy assumes that people own their personal
information and have the right to control it by determining whether to communicate it.
See 8-2: Managing Privacy and Disclosure
b. Correct. If Riya discloses Max’s personal information to others without his
permission, then her disclosure is most likely to damage their relationship. If your
partner has your permission to share some of your personal information, then
disclosing it to others is unlikely to affect your relationship. However, if you have not
given your partner permission to disclose certain information and you expect it to
remain between the two of you, then disclosure is likely to damage your relationship.
See 8-2: Managing Privacy and Disclosure
c. Incorrect. The concept of privacy assumes that people own their personal
information and have the right to control it by determining whether to communicate it.
See 8-2: Managing Privacy and Disclosure
d. Incorrect. The concept of privacy assumes that people own their personal
information and have the right to control it by determining whether to communicate it.
See 8-2: Managing Privacy and Disclosure
POINTS:
1
DIFFICULTY:
Challenging
REFERENCES:
Managing Privacy and Disclosure
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.08.02 – Practice direct and indirect strategies for
managing privacy and disclosure.
ACCREDITING STANDARDS:
COMM2 – Reflective Thinking
TOPICS:
Managing privacy
Self-disclosure in relationships
KEYWORDS:
Bloom’s: Apply
DATE CREATED:
2/18/2020 4:01 AM
DATE MODIFIED:
2/19/2020 2:10 AM
QUESTION ID:
JFND-GTTW-8FDD-1C1B
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-GYHS-NPJW-8R3U-GCMR-8R3N-4CJW-GIO1-4A5F-CW4N-
4C33-8Y51-4CTO-GOAU-OPMG-GTDI-GWN8-EPRW-EMJZ-CFUD-NQBU-8Y4S-
CP3U-8RSS-NQJO-8YSU-RCJA-GOSS-K3UB-GASU-CA5G-GI1G-NAMG-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
8. Abe tells Madison, “I feel hurt when you stop talking to me.” In this scenario, Abe is _____.
a.
being aggressive
b.
describing his feelings
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Chapter 8: Interpersonal Communication
Page 7
c.
protecting his feelings
d.
buffering his words
ANSWER:
b
RATIONALE:
Analysis:
a. Incorrect. At the heart of intimate self-disclosure is sharing personal feelings. Doing
so demonstrates a bond of trust. See 8-2: Managing Privacy and Disclosure
b. Correct. In this scenario, Abe is describing his feelings. Describing feelings refers to
naming the emotions you are feeling without judging them. Doing so teaches others
how to treat us by explaining how what has happened affects us. See 8-2: Managing
Privacy and Disclosure
c. Incorrect. At the heart of intimate self-disclosure is sharing personal feelings. Doing
so demonstrates a bond of trust. See 8-2: Managing Privacy and Disclosure
d. Incorrect. At the heart of intimate self-disclosure is sharing personal feelings. Doing
so demonstrates a bond of trust. See 8-2: Managing Privacy and Disclosure
POINTS:
1
DIFFICULTY:
Challenging
REFERENCES:
Managing Privacy and Disclosure
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.08.02 – Practice direct and indirect strategies for
managing privacy and disclosure.
ACCREDITING STANDARDS:
COMM2 – Reflective Thinking
TOPICS:
Self-disclosure in relationships
KEYWORDS:
Bloom’s: Apply
DATE CREATED:
2/18/2020 4:04 AM
DATE MODIFIED:
2/19/2020 2:08 AM
QUESTION ID:
JFND-GTTW-8FDD-1CT3
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-GYHS-NPJW-8R3U-GCMR-8R3N-4CJW-GIO1-4A5F-CW4N-
4C33-8Y51-4CTO-GOAU-OPMG-GTDI-GWN8-EPRW-EMMR-CEHS-GPDD-CRHD–
KCJZ-GYSU-CP3T-CESS-KCTI-GOSS-CAJO-CCSU-QPJ3-CCHU-EQMN-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
9. In the context of providing personal feedback in relationships, which of the following statements is true of praising a
person?
a.
It involves offering insincere compliments to a person.
b.
It reinforces positive behavior in a person.
c.
It is offered primarily to please a person.
d.
It has the same characteristics as flattery.
ANSWER:
b
RATIONALE:
Analysis:
a. Incorrect. At the heart of intimate self-disclosure is sharing personal feelings. See 8-
2: Managing Privacy and Disclosure
b. Correct. To praise effectively, one must identify a specific behavior one wants to
reinforce and then describe any positive feelings experienced as a result of that
behavior. It is different from flattery. See 8-2: Managing Privacy and Disclosure
c. Incorrect. At the heart of intimate self-disclosure is sharing personal feelings. See 8-
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Chapter 8: Interpersonal Communication
Page 11
a.
passive
b.
aggressive
c.
passive-aggressive
d.
assertive
ANSWER:
a
RATIONALE:
Analysis:
a. Correct. A passive communication style is submitting to another’s desires and
expectations while concealing one’s own. The passive approach is chosen when one
values a relationship with another person more than one values asserting one’s own
need. See 8-3: Expressing Desires and Expectations
b. Incorrect. Even two people in a mutually satisfying, intimate relationship have
different needs, desires, and expectations. See 8-3: Expressing Desires and
Expectations
c. Incorrect. Even two people in a mutually satisfying, intimate relationship have
different needs, desires, and expectations. See 8-3: Expressing Desires and
Expectations
d. Incorrect. Even two people in a mutually satisfying, intimate relationship have
different needs, desires, and expectations. See 8-3: Expressing Desires and
Expectations
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
Expressing Desires and Expectations
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.08.03 – Express your personal desires and
expectations assertively.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Passive behavior
Relational Communication
KEYWORDS:
Bloom’s: Remember
DATE CREATED:
2/18/2020 4:34 AM
DATE MODIFIED:
2/19/2020 1:46 AM
QUESTION ID:
JFND-GTTW-8FDD-1CTT
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-GYHS-NPJW-8R3U-GCMR-8R3N-4CJW-GIO1-4A5F-CW4N-
4C33-8Y51-4CTO-GOAU-OPMG-GTDI-GWN8-EPRW-EMMN-GB1G-EQJZ-GC4U–
RC3Z-GESU-YPB3-8YSU-QAJO-GOSU-EPB3-GCSU-OCMB-CCAU-OPMD-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
14. A(n) _____ communication style is attacking another person’s self-concept and/or expressing personal hostility in
order to inflict psychological pain.
a.
aggressive
b.
passive
c.
passive-aggressive
d.
assertive
ANSWER:
a
RATIONALE:
Analysis:
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