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Chapter 6: Listening
Page 1
1. Unlike listening, hearing is a(n)
a.
physiological process.
b.
affective process.
c.
cognitive process.
d.
behavioral process.
ANSWER:
a
RATIONALE:
Analysis:
a. Correct. Hearing is a physiological process. Listening, on the other hand, consists of
complex affective, cognitive, and behavioral processes. See 6-1: What Is Listening?
b. Incorrect. People sometimes make the mistake of thinking listening and hearing are
the same, but they are not. See 6-1: What Is Listening?
c. Incorrect. People sometimes make the mistake of thinking listening and hearing are
the same, but they are not. See 6-1: What Is Listening?
d. Incorrect. People sometimes make the mistake of thinking listening and hearing are
the same, but they are not. See 6-1: What Is Listening?
POINTS:
1
DIFFICULTY:
Challenging
REFERENCES:
What Is Listening?
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.06.01 – Define listening.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Listening and responding
Listening styles
KEYWORDS:
Bloom’s: Analyze
DATE CREATED:
2/14/2020 5:42 AM
DATE MODIFIED:
2/14/2020 5:59 AM
QUESTION ID:
JFND-GTTW-8RHW-KTTT
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-8Y5G-GP5G-CA5U-EQBZ-GO31-4A5R-CITN-4CTO-CW4N-
4C3S-CE5N-4AMD-CA4D-RP5B-CIDI-GWN8-EPRW-EMJA-GFTG-CAMR-CA5D-
1C3S-CESS–KCDR-8RSS-N3J1-GOSU-Q3MG-GCSU-KPMF-CAHD-G3DN-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
2. Which of the following statements is true of listening apprehension?
a.
It helps one in attentively focusing on a message.
b.
It is negatively correlated with the complexity of a message.
c.
It is reduced when a message is ambiguous or difficult.
d.
It may increase when one worries about misinterpreting a message.
ANSWER:
d
RATIONALE:
Analysis:
a. Incorrect. Listening apprehension refers to the anxiety felt about listening. See 6-2:
Challenges to Effective Listening
b. Incorrect. Listening apprehension refers to the anxiety felt about listening. See 6-2:
Challenges to Effective Listening
c. Incorrect. Listening apprehension refers to the anxiety felt about listening. See 6-2:
Challenges to Effective Listening
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Chapter 6: Listening
Page 8
d.
Providing verbal feedback while the speaker is talking
ANSWER:
b
RATIONALE:
Analysis:
a. Incorrect. Attending is the process of willfully perceiving and focusing on a
message. See 6-3: Active Listening
b. Correct. The first step to becoming a good active listener is to train ourselves to
focus on or attend to what people are saying regardless of potential distractions. A
listener must work consciously to block out wandering thoughts that might come from
a visual distraction, an auditory distraction, or a physical distraction. See 6-3: Active
Listening
c. Incorrect. Attending is the process of willfully perceiving and focusing on a
message. See 6-3: Active Listening
d. Incorrect. Attending is the process of willfully perceiving and focusing on a
message. See 6-3: Active Listening
POINTS:
1
DIFFICULTY:
Moderate
REFERENCES:
Active Listening
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.06.03 – Practice the steps involved in active listening.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Listening styles
Focusing attention
KEYWORDS:
Bloom’s: Understand
DATE CREATED:
2/17/2020 4:16 AM
DATE MODIFIED:
2/17/2020 4:19 AM
QUESTION ID:
JFND-GTTW-8FNW-EOJA
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-8Y5G-GP5G-CA5U-EQBZ-GO31-4A5R-CITN-4CTO-CW4N-
4C3S-CE5N-4AMD-CA4D-RP5B-CIDI-GWN8-EPRW-EMJS-8RAD-EAMR-CA4U-
CATS-8RSS-CCDF-8RSU-EPBT-GOSS-K3TA-GOSU-GPDG-GR3G-KAJW-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
11. In the context of active listening, which of the following statements is true of paraphrasing?
a.
It is an exact repetition of what the speaker has said.
b.
It causes the listener to focus on only the first part of the speaker’s message.
c.
It becomes necessary when communicating long and complex messages.
d.
It is the listener’s effort to empathize with the speaker’s point of view.
ANSWER:
c
RATIONALE:
Analysis:
a. Incorrect. Paraphrasing is the process of putting your interpretation of a message
into your own words. See 6-3: Active Listening
b. Incorrect. Paraphrasing is the process of putting your interpretation of a message
into your own words. See 6-3: Active Listening
c. Correct. By paraphrasing, you give the speaker a chance to verify your
understanding. The longer and more complex the message, the more important it is to
paraphrase. See 6-3: Active Listening
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Chapter 6: Listening
Page 14
18. In the context of remembering, one of the most common mnemonic techniques is
a.
adding extra details to the information that has to be remembered.
b.
recording the information that has to be remembered on a tape recorder or a CD.
c.
forming a word with the first letters of a list of items that has to be remembered.
d.
paraphrasing the information that has to be remembered.
ANSWER:
c
RATIONALE:
Analysis:
a. Incorrect. Remembering is being able to retain and recall information later. See 6-3:
Active Listening
b. Incorrect. Remembering is being able to retain and recall information later. See 6-3:
Active Listening
c. Correct. A mnemonic device associates a special word or very short statement with
new and longer information. One of the most common mnemonic techniques is to
form a word with the first letters of a list of items a person is trying to remember. See
6-3: Active Listening
d. Incorrect. Remembering is being able to retain and recall information later. See 6-3:
Active Listening
POINTS:
1
DIFFICULTY:
Moderate
REFERENCES:
Active Listening
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.06.03 – Practice the steps involved in active listening.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Listening styles
KEYWORDS:
Bloom’s: Understand
DATE CREATED:
2/17/2020 4:51 AM
DATE MODIFIED:
2/17/2020 4:54 AM
QUESTION ID:
JFND-GTTW-8FNW-EOTZ
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-8Y5G-GP5G-CA5U-EQBZ-GO31-4A5R-CITN-4CTO-CW4N-
4C3S-CE5N-4AMD-CA4D-RP5B-CIDI-GWN8-EPRW-EMMB-CI1S-CCJZ-GO5D–
EPTZ-GASU-13MB-CRSU-KPJI-GOSU-OATI-GWSS-RCUF-GIUG-RAMD-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
19. In the context of active listening, which of the following is a strategy for evaluating messages effectively?
a.
Constructing mnemonics
b.
Probing for information
c.
Combining facts and inferences
d.
Ignoring statistics presented by the speaker
ANSWER:
b
RATIONALE:
Analysis:
a. Incorrect. Evaluating is the process of critically analyzing a message to determine its
truthfulness, utility, and trustworthiness. See 6-3: Active Listening
b. Correct. The following are strategies for evaluating messages effectively: (1)
separating facts from inferences and (2) probing for information. Sometimes we need