Name:
Class:
Date:
Chapter 6: Listening
to encourage speakers to delve deeper into a topic to truly evaluate a message
critically. See 6-3: Active Listening
c. Incorrect. Evaluating is the process of critically analyzing a message to determine its
truthfulness, utility, and trustworthiness. See 6-3: Active Listening
d. Incorrect. Evaluating is the process of critically analyzing a message to determine its
truthfulness, utility, and trustworthiness. See 6-3: Active Listening
POINTS:
1
DIFFICULTY:
Moderate
REFERENCES:
Active Listening
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.06.03 – Practice the steps involved in active listening.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Listening styles
KEYWORDS:
Bloom’s: Understand
DATE CREATED:
2/17/2020 4:54 AM
DATE MODIFIED:
2/17/2020 5:02 AM
QUESTION ID:
JFND-GTTW-8FNW-EOTS
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-8Y5G-GP5G-CA5U-EQBZ-GO31-4A5R-CITN-4CTO-CW4N-
4C3S-CE5N-4AMD-CA4D-RP5B-CIDI-GWN8-EPRW-EMMR-CE3U-NQBO-GIOU-
E3B3-COSU-K3J1-8RSU-1QJ1-GOSU-GPJW-GRSU-CQMG-GW3D-QQDD-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
20. In the context of listening response strategies, verbal feedback should be given
a.
by interrupting the speaker during his or her speech.
b.
whenever the speaker particularly focuses on a point.
c.
only after the speaker has finished his or her speech.
d.
when the speaker uses vocalized pauses during his or her speech.
ANSWER:
c
RATIONALE:
Analysis:
a. Incorrect. Regardless of the situation, listeners want to respond in ways that
demonstrate respect as well as clarity. See 6-4: Listening Response Strategies
b. Incorrect. Regardless of the situation, listeners want to respond in ways that
demonstrate respect as well as clarity. See 6-4: Listening Response Strategies
c. Correct. We can provide appropriate nonverbal feedback cues while the speaker is
talking and verbal feedback only after the speaker has finished. Sometimes the
appropriate response is to reassure, encourage, soothe, console, or cheer up. See 6-4:
Listening Response Strategies
d. Incorrect. Regardless of the situation, listeners want to respond in ways that
demonstrate respect as well as clarity. See 6-4: Listening Response Strategies
POINTS:
1
DIFFICULTY:
Moderate
REFERENCES:
Listening Response Strategies
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
Name:
Class:
Date:
Name:
Class:
Date:
Chapter 6: Listening
Page 17
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-8Y5G-GP5G-CA5U-EQBZ-GO31-4A5R-CITN-4CTO-CW4N-
4C3S-CE5N-4AMD-CA4D-RP5B-CIDI-GWN8-EPRW-EMMG-GO3S-N3DB-CFUD-
YAJA-CESS-EAMD-CESS-CC5B-GOSU-1QJW-8RSS-RPBZ-GW5G-RCUN-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
22. Catherine sometimes shares her feelings with Elaine or talks about a distressing situation. Elaine wants to appear
supportive of Catherine and encourage her to talk openly with her. In this scenario, which of the following should Elaine
do to be supportive?
a.
Give Catherine a lengthy recount of a similar situation that Elaine faced
b.
Tell Catherine what she wants to hear
c.
Make false statements to support Catherine
d.
Express acceptance instead of criticizing Catherine
ANSWER:
d
RATIONALE:
Analysis:
a. Incorrect. Supportive responses create an environment that encourages the other
person to talk about and make sense of a distressing situation. See 6-4: Listening
Response Strategies
b. Incorrect. Supportive responses create an environment that encourages the other
person to talk about and make sense of a distressing situation. See 6-4: Listening
Response Strategies
c. Incorrect. Supportive responses create an environment that encourages the other
person to talk about and make sense of a distressing situation. See 6-4: Listening
Response Strategies
d. Correct. Supporting does not mean making false statements or telling someone only
what he or she wants to hear. People can express acceptance or affection instead of
condemning or criticizing. See 6-4: Listening Response Strategies
POINTS:
1
DIFFICULTY:
Challenging
REFERENCES:
Listening Response Strategies
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.06.04 – Employ strategies to respond effectively in
different situations.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Listening and responding
Responding
KEYWORDS:
Bloom’s: Apply
DATE CREATED:
2/17/2020 5:09 AM
DATE MODIFIED:
2/17/2020 5:11 AM
QUESTION ID:
JFND-GTTW-8FNW-EQJ1
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-8Y5G-GP5G-CA5U-EQBZ-GO31-4A5R-CITN-4CTO-CW4N-
4C3S-CE5N-4AMD-CA4D-RP5B-CIDI-GWN8-EPRW-EMMD-GBTU-RPBI–CCAG–
GCUN-GRSS-EATT-CESU-CQMD-GOSS-R3BS-GESU-NCJU-GEHD-QPDF-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
23. Elsa frequently attends conferences and public meetings. She wants to be constructive while critiquing speakers. In
this scenario, which of the following should Elsa do?
Name:
Class:
Date:
Chapter 6: Listening
Page 18
a.
Remark on what the speakers did well before offering suggestions for improvement
b.
Assert the superiority of her expertise
c.
Use “you” language while speaking to the speakers
d.
Provide generalized criticism rather than pointing specific parts that need improvement
ANSWER:
a
RATIONALE:
Analysis:
a. Correct. In this scenario, Elsa should mention something positive about a speech
before offering comments about areas that need improvement. The goals when
providing a formal constructive speech critique are to be respectful, honest, and
helpful. To do so, one must use “I” language, be specific, use examples, and identify
what the speaker did well before offering suggestions for improvement. See 6-4:
Listening Response Strategies
b. Incorrect. The goals when providing a formal constructive speech critique are to be
respectful, honest, and helpful. See 6-4: Listening Response Strategies
c. Incorrect. The goals when providing a formal constructive speech critique are to be
respectful, honest, and helpful. See 6-4: Listening Response Strategies
d. Incorrect. The goals when providing a formal constructive speech critique are to be
respectful, honest, and helpful. See 6-4: Listening Response Strategies
POINTS:
1
DIFFICULTY:
Challenging
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.06.04 – Employ strategies to respond effectively in
different situations.
ACCREDITING STANDARDS:
COMM2 – Reflective Thinking
TOPICS:
Listening and responding
Responding
KEYWORDS:
Bloom’s: Apply
DATE CREATED:
2/17/2020 5:12 AM
DATE MODIFIED:
2/17/2020 5:14 AM
QUESTION ID:
JFND-GTTW-8FNW-EQJT
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-8Y5G-GP5G-CA5U-EQBZ-GO31-4A5R-CITN-4CTO-CW4N-
4C3S-CE5N-4AMD-CA4D-RP5B-CIDI-GWN8-EPRW-EMJS-GOHD-1PBT-CPOS-
RPMN-GHSS-C3JS-8RSS-NQJT-GOSU-OPTU-GHSU-NCMB-CCHU-YPB3-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
24. Hearing and listening are synonymous with each other.
a.
True
b.
False
ANSWER:
False
RATIONALE:
Analysis:
T
Incorrect. People sometimes make the mistake of thinking listening and hearing are the
same, but they are not. Hearing is a physiological process. Listening, on the other
hand, consists of complex affective, cognitive, and behavioral processes. See 6-1:
What Is Listening?
Name:
Class:
Date:
Name:
Class:
Date:
Name:
Class:
Date:
Chapter 6: Listening
Page 21
ANSWER:
False
RATIONALE:
Analysis:
T
Incorrect. Facts are statements whose accuracy can be verified as true. If a statement is
offered as a fact, a person needs to determine if it is true. Inferences are assertions
based on the facts presented. See 6-3: Active Listening
F
Correct. Facts are statements whose accuracy can be verified as true. If a statement is
offered as a fact, a person needs to determine if it is true. Inferences are assertions
based on the facts presented. See 6-3: Active Listening
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
Active Listening
QUESTION TYPE:
True / False
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.06.03 – Practice the steps involved in active listening.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Listening styles
KEYWORDS:
Bloom’s: Remember
DATE CREATED:
2/17/2020 5:45 AM
DATE MODIFIED:
2/17/2020 5:49 AM
QUESTION ID:
JFND-GTTW-8FNW-ETKR
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-8Y5G-GP5G-CA5U-EQBZ-GO31-4A5R-CITN-4CTO-CW4N-
4C3S-CE5N-4AMD-CA4D-RP5B-CIDI-GWN8-EPRW-EMMN-COAU-KCMD-8BOU-
NQJO-CRSS-RP5F-8RSU-RC5D-GOSU-KA3O-GASU-KA3Z-GPTD-GPJT-E7JI–
YT4D-JFNN-4OTI-GO4W-NQNBEE
28. Supportive responses create an environment that encourages the other person to talk about and make sense of a
distressing situation.
a.
True
b.
False
ANSWER:
True
RATIONALE:
Analysis:
T
Correct. Supportive responses create an environment that encourages the other person
to talk about and make sense of a distressing situation. Supporting does not mean
making false statements or telling someone only what he or she wants to hear. See 6-4:
Listening Response Strategies
F
Incorrect. Supportive responses create an environment that encourages the other
person to talk about and make sense of a distressing situation. Supporting does not
mean making false statements or telling someone only what he or she wants to hear.
See 6-4: Listening Response Strategies
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
Listening Response Strategies
Name:
Class:
Date:
Name:
Class:
Date:
Name:
Class:
Date:
Name:
Class:
Date:
Name:
Class:
Date:
Chapter 6: Listening
Page 26
d.
cognitive
ANSWER:
c
RATIONALE:
Analysis: Listening consists of complex affective, cognitive, and behavioral processes.
The behavioral processes of listening are those related to responding with verbal and
nonverbal feedback. See 6-1: What Is Listening?
POINTS:
1
DIFFICULTY:
Moderate
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.06.01 – Define listening.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Listening and responding
Listening styles
KEYWORDS:
Bloom’s: Understand
DATE CREATED:
2/17/2020 6:08 AM
DATE MODIFIED:
2/17/2020 6:10 AM
QUESTION ID:
JFND-GTTW-8FNW-ETTU
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-8Y5G-GP5G-CA5U-EQBZ-GO31-4A5R-CITN-4CTO-CW4N-
4C3S-CE5N-4AMD-CA4D-RP5B-CIDI-GWN8-EPRW-EMJ1-GR4G-K3TT-CJTD-
1QMN-GESU-O3BA-CRSS-KAMB-GOSU-G3TT-GOSU-C3MF-GR4D-KCDF-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
34. In the context of active listening, _________ is the process of willfully perceiving and focusing on a message.
a.
evaluating
b.
responding
c.
attending
d.
understanding
ANSWER:
c
RATIONALE:
Analysis: Active listening begins with attending. Attending is the process of willfully
perceiving and focusing on a message. See 6-3: Active Listening
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
Active Listening
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.06.03 – Practice the steps involved in active listening.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Listening styles
Focusing attention
KEYWORDS:
Bloom’s: Remember
DATE CREATED:
2/18/2020 2:36 AM
DATE MODIFIED:
2/18/2020 2:39 AM
QUESTION ID:
JFND-GTTW-8FDD-1TTZ
Name:
Class:
Date:
Name:
Class:
Date: