Name:
Class:
Date:
Chapter 10: Group Leadership and Problem Solving
Name:
Class:
Date:
Chapter 10: Group Leadership and Problem Solving
Name:
Class:
Date:
Chapter 10: Group Leadership and Problem Solving
Name:
Class:
Date:
Chapter 10: Group Leadership and Problem Solving
Name:
Class:
Date:
Chapter 10: Group Leadership and Problem Solving
Name:
Class:
Date:
Chapter 10: Group Leadership and Problem Solving
Page 20
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.10.01 – Explain how leadership functions in teams.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Leadership in groups
KEYWORDS:
Bloom’s: Understand
DATE CREATED:
2/22/2020 9:05 AM
DATE MODIFIED:
2/22/2020 9:08 AM
QUESTION ID:
JFND-GTTW-8R3R-ROJZ
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CR3S-EPBO-CFTU-EP31-GE3N-4PDF-G3O1-4CUD-GH4N-
4CT1-GHH1-43MF-CTTU-GQMF-GJDI-GWN8-EPRW-EMMR-8R4U-OCMG-CC4U-
OAJU-CASS-RP3I-CESU-QCJA-GOSU-1QMN-8YSU-RQJU-CITU-RCBI-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
25. Meetings should be longer than 120 minutes without any breaks.
a.
True
b.
False
ANSWER:
False
RATIONALE:
Analysis:
T
Incorrect. Generally, meetings should be shorter than 90 minutes or have breaks
scheduled every 90 minutes to reduce fatigue. See 10-2: Effective Meetings
F
Correct. Generally, meetings should be shorter than 90 minutes or have breaks
scheduled every 90 minutes to reduce fatigue. See 10-2: Effective Meetings
POINTS:
1
DIFFICULTY:
Moderate
REFERENCES:
Effective Meetings
QUESTION TYPE:
True / False
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.10.02 – Describe how to run effective meetings.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Meetings
KEYWORDS:
Bloom’s: Understand
DATE CREATED:
2/22/2020 9:09 AM
DATE MODIFIED:
2/22/2020 9:16 AM
QUESTION ID:
JFND-GTTW-8R3R-ROJS
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CR3S-EPBO-CFTU-EP31-GE3N-4PDF-G3O1-4CUD-GH4N-
4CT1-GHH1-43MF-CTTU-GQMF-GJDI-GWN8-EPRW-EMMN-GY4S-CP3A-CO3G-
RCDF-8YSU-RCJI-8RSU-QAMD-GOSU-KCUG-GASS-RP5F-CEAD–YPBT-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
26. Participants have little preparation to do before a meeting.
a.
True
b.
False
ANSWER:
False
RATIONALE:
Analysis:
Name:
Class:
Date:
Chapter 10: Group Leadership and Problem Solving
Name:
Class:
Date:
Chapter 10: Group Leadership and Problem Solving
Name:
Class:
Date:
Chapter 10: Group Leadership and Problem Solving
Name:
Class:
Date:
Chapter 10: Group Leadership and Problem Solving
questions they need to answer and search for additional information to answer them.
Some members may be assigned to conduct library or online research about the
problem, others may interview experts, and still others may conduct surveys to gather
information from target groups. The information gathered by group members should
help the group answer key questions about the nature of the problem.
During the information gathering and analysis step, group members should be
encouraged to share information that is new or contradicts the sentiments or
preferences expressed in the group. A group that is willing to consider new and
unexpected information will more deeply analyze the problem and, therefore, will
likely come to a more effective solution.
Arriving at a good solution depends on having a wide variety of possible solutions to
choose from. Many groups fail to generate solution ideas because they criticize the
first ideas expressed; this discourages members from taking the risk to put their ideas
out for the group to consider. One way to encourage everyone’s ideas is to use the
technique of brainstorming. Brainstorming is an uncritical, non-evaluative process of
generating possible solutions by being creative, suspending judgment, and combining
or adapting ideas. It involves verbalizing and recording all ideas that come to mind
without stopping to evaluate their merits. To ensure creativity is not stifled, no solution
should be
ignored, and members should build on the ideas shared by others. REJ: Please see the
section “Systematic Problem Solving” for more information.
POINTS:
1
DIFFICULTY:
Moderate
REFERENCES:
Systematic Problem Solving
QUESTION TYPE:
Essay
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.10.03 – Engage in the six steps of systematic problem
solving.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Analyzing the problem
Analyzing the problem
KEYWORDS:
Bloom’s: Understand
DATE CREATED:
2/23/2020 5:19 AM
DATE MODIFIED:
2/23/2020 5:22 AM
QUESTION ID:
JFND-GTTW-8R3D-GCJO
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CR3S-EPBO-CFTU-EP31-GE3N-4PDF-G3O1-4CUD-GH4N-
4CT1-GHH1-43MF-CTTU-GQMF-GJDI-GWN8-EPRW-EMMB-8RHU-OCUF-GB1S-
GC3A-GHSU-CCDN–CRSU-OPJW-GOSS-GCBT-GASU-GPTW-GITS-RPDB-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
31. In the context of communication in groups, explain how group dynamics functions.
ANSWER:
Answers will vary. As with any communication skill, group communication can
improve over time based on practice, reflective assessment, and revision.
Group dynamics is the way a group interacts to achieve its goal. Effective groups
periodically stop to evaluate how their interactions affect what they are accomplishing
and how members perceive themselves and others. One way to evaluate members is to
Name:
Class:
Date:
Chapter 10: Group Leadership and Problem Solving
Name:
Class:
Date:
Chapter 10: Group Leadership and Problem Solving
Page 26
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.10.01 – Explain how leadership functions in teams.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Models of organizational leadership
KEYWORDS:
Bloom’s: Remember
DATE CREATED:
2/23/2020 5:26 AM
DATE MODIFIED:
2/23/2020 5:29 AM
QUESTION ID:
JFND-GTTW-8R3D-GCJS
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CR3S-EPBO-CFTU-EP31-GE3N-4PDF-G3O1-4CUD-GH4N-
4CT1-GHH1-43MF-CTTU-GQMF-GJDI-GWN8-EPRW-EMJT-GRHU-1PMN-8FUD-
RP5N-GHSS-EPUN–CESU-OQBW-GOSU-KPJZ-GWSU-EC3Z-GW3G-CA5F-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
33. In the context of systematic problem solving, a _________ refers to a formal written statement describing a problem.
a.
code of ethics
b.
mission statement
c.
problem definition
d.
problem report
ANSWER:
c
RATIONALE:
A problem definition refers to a formal written statement describing a problem. An
effective problem definition is stated as a question of fact, value, or policy; it contains
only one central idea; and it uses specific, precise, and concrete language. See 10-3:
Systematic Problem Solving
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
Systematic Problem Solving
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.10.03 – Engage in the six steps of systematic problem
solving.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Solution options
KEYWORDS:
Bloom’s: Remember
DATE CREATED:
2/23/2020 5:29 AM
DATE MODIFIED:
2/23/2020 5:31 AM
QUESTION ID:
JFND-GTTW-8R3D-GCJI
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CR3S-EPBO-CFTU-EP31-GE3N-4PDF-G3O1-4CUD-GH4N-
4CT1-GHH1-43MF-CTTU-GQMF-GJDI-GWN8-EPRW-EMJS-GFOU-K3MD-GE3D-
O3TW-GYSU-1P33–CRSU-YQBA-GOSU-EA5N-GWSU-CC3I-GW4G-GCBZ-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
34. In the context of systematic problem solving, _________ are standards or measures used for judging the merits of
proposed solutions.
a.
tasks
Name:
Class:
Date:
Chapter 10: Group Leadership and Problem Solving
Page 27
b.
objectives
c.
criteria
d.
deliverables
ANSWER:
c
RATIONALE:
Criteria are standards or measures used for judging the merits of proposed solutions.
They are a blueprint for evaluating the proposed solutions. See 10-3: Systematic
Problem Solving
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
Systematic Problem Solving
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.10.03 – Engage in the six steps of systematic problem
solving.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Solution evaluation
KEYWORDS:
Bloom’s: Remember
DATE CREATED:
2/23/2020 8:49 AM
DATE MODIFIED:
2/23/2020 8:51 AM
QUESTION ID:
JFND-GTTW-8R3D-GPNR
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CR3S-EPBO-CFTU-EP31-GE3N-4PDF-G3O1-4CUD-GH4N-
4CT1-GHH1-43MF-CTTU-GQMF-GJDI-GWN8-EPRW-EMJU-GJTG-GAMB-CW4D-
GAT3-GASU-NPTI-CESS-NQBA-GOSU-YA3S-GCSU-RPMN-8FTG–NCDD-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
35. _________ is an uncritical, non-evaluative process of generating possible solutions by being creative, suspending
judgement, and combining or adapting ideas.
a.
Transforming
b.
Evaluating
c.
Norming
d.
Brainstorming
ANSWER:
d
RATIONALE:
Analysis: Brainstorming is an uncritical, non-evaluative process of generating possible
solutions by being creative, suspending judgment, and combining or adapting ideas. It
involves verbalizing and recording all ideas that come to mind without stopping to
evaluate their merits. See 10-3: Systematic Problem Solving
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
Systematic Problem Solving
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.10.03 – Engage in the six steps of systematic problem
solving.
ACCREDITING STANDARDS:
COMM1 – Communication
Name:
Class:
Date:
Chapter 10: Group Leadership and Problem Solving
Page 28
TOPICS:
Solution evaluation
KEYWORDS:
Bloom’s: Remember
DATE CREATED:
2/23/2020 8:52 AM
DATE MODIFIED:
2/23/2020 8:54 AM
QUESTION ID:
JFND-GTTW-8R3D-GPND
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CR3S-EPBO-CFTU-EP31-GE3N-4PDF-G3O1-4CUD-GH4N-
4CT1-GHH1-43MF-CTTU-GQMF-GJDI-GWN8-EPRW-EMJ3-GP1S-RA3W-CA4D-
E3MD-GOSU-OPJU-8RSS-GPDF-GOSU-CQBI-GASU-EQBA-G7TG-RP31-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
36. _________ can be best described as the way a group interacts to achieve its goal.
a.
Group cohesiveness
b.
Group dynamics
c.
Group statistics
d.
Group potential
ANSWER:
b
RATIONALE:
Analysis: Group dynamics can be best described as the way a group interacts to
achieve its goal. Effective groups periodically stop to evaluate how their interactions
affect what they are accomplishing and how members perceive themselves and others.
See 10-5: Evaluating Group Effectiveness
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
Evaluating Group Effectiveness
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.10.05 – Evaluate group effectiveness using key
criteria.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Evaluating group effectiveness
KEYWORDS:
Bloom’s: Remember
DATE CREATED:
2/23/2020 8:54 AM
DATE MODIFIED:
2/23/2020 8:57 AM
QUESTION ID:
JFND-GTTW-8R3D-GPBU
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CR3S-EPBO-CFTU-EP31-GE3N-4PDF-G3O1-4CUD-GH4N-
4CT1-GHH1-43MF-CTTU-GQMF-GJDI-GWN8-EPRW-EMMN-G7UG-C3TI-GY4U-
Q3BZ-GASS-G3TZ–CRSU–NPB1-GOSS-RC5F-GWSS-EQMD-GPTG-NPBT-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE