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Class:
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Chapter 10: Group Leadership and Problem Solving
Page 1
1. _____ are best described as members of a group who are not officially designated as leaders but who help lead a group
to achieve different leadership functions.
a.
Shared leaders
b.
Managers
c.
Informal emergent leaders
d.
Formal leaders
ANSWER:
c
RATIONALE:
Analysis:
a. Incorrect. Leadership is a process “whereby an individual influences a group of
individuals to achieve a common goal.” See 10-1: Leadership
b. Incorrect. Leadership is a process “whereby an individual influences a group of
individuals to achieve a common goal.” See 10-1: Leadership
c. Correct. Informal emergent leaders are members, not officially designated or elected
as leaders, who help lead a group to achieve different leadership functions. One can
understand leadership as a set of communication functions performed by any group
member at various times based on each one’s unique strengths and expertise. See 10-1:
Leadership
d. Incorrect. Leadership is a process “whereby an individual influences a group of
individuals to achieve a common goal.” See 10-1: Leadership
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
Leadership
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.10.01 – Explain how leadership functions in teams.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Leadership in groups
KEYWORDS:
Bloom’s: Remember
DATE CREATED:
2/19/2020 5:23 AM
DATE MODIFIED:
2/19/2020 5:25 AM
QUESTION ID:
JFND-GTTW-8FDD-GCJU
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CR3S-EPBO-CFTU-EP31-GE3N-4PDF-G3O1-4CUD-GH4N-
4CT1-GHH1-43MF-CTTU-GQMF-GJDI-GWN8-EPRW-EMJA-CT1S-N3DN-GFTU-
N3DD-GYSU-O3DF-8RSU-NCJT-GOSU-13UD-CWSS-K3JU-GYAD-YQMG-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
2. In the context of task leadership roles, which of the following statements is true of information givers?
a.
They probe others for ideas and opinions during group meetings.
b.
They keep track of a group’s objective and help move through the agenda.
c.
They are people who are well informed on the content of a task that needs to be completed.
d.
They keep a record of the minutes of a group meeting.
ANSWER:
c
RATIONALE:
Analysis:
a. Incorrect. Task leadership roles refer to sets of behaviors that help a group acquire,
process, or apply information that contributes directly to completing a task or goal. See
10-1: Leadership
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Name:
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Date:
Name:
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Date:
Name:
Class:
Date:
Chapter 10: Group Leadership and Problem Solving
Page 5
a.
They arrange appropriate spaces for group meetings.
b.
They make sure all members of a group have an opportunity to participate in discussions.
c.
They keep track of a group’s objectives and help move the group through an agenda.
d.
They take careful notes of group decisions.
ANSWER:
c
RATIONALE:
Analysis:
a. Incorrect. Procedural leadership roles are sets of behaviors that provide logistical
support and record a group’s accomplishments and decisions. See 10-1: Leadership
b. Incorrect. Procedural leadership roles are sets of behaviors that provide logistical
support and record a group’s accomplishments and decisions. See 10-1: Leadership
c. Correct. Expediters keep track of a group’s objectives and help move the group
through an agenda. See 10-1: Leadership
d. Incorrect. Procedural leadership roles are sets of behaviors that provide logistical
support and record a group’s accomplishments and decisions. See 10-1: Leadership
POINTS:
1
DIFFICULTY:
Moderate
REFERENCES:
Leadership
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.10.01 – Explain how leadership functions in teams.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Leadership in groups
KEYWORDS:
Bloom’s: Understand
DATE CREATED:
2/19/2020 5:54 AM
DATE MODIFIED:
2/19/2020 6:04 AM
QUESTION ID:
JFND-GTTW-8FDD-GPTZ
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CR3S-EPBO-CFTU-EP31-GE3N-4PDF-G3O1-4CUD-GH4N-
4CT1-GHH1-43MF-CTTU-GQMF-GJDI-GWN8-EPRW-EMMF-G7TD-NC5N-GHAD-
QPDF-GHSU-GPDB-CESU-RCJO-GOSU-QATW-GESS-NA3S-8Y4G-R3JW-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
7. A(n) _____ is an organized outline of the information and decision items to be covered during a meeting.
a.
deliverable
b.
agenda
c.
symposium
d.
executive summary
ANSWER:
b
RATIONALE:
Analysis:
a. Incorrect. Meeting leaders should follow certain guidelines before a meeting begins.
See 10-2: Effective Meetings
b. Correct. An agenda is an organized outline of the information and decision items to
be covered during a meeting. See 10-2: Effective Meetings
c. Incorrect. Meeting leaders should follow certain guidelines before a meeting begins.
See 10-2: Effective Meetings
d. Incorrect. Meeting leaders should follow certain guidelines before a meeting begins.
See 10-2: Effective Meetings
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Chapter 10: Group Leadership and Problem Solving
Page 8
10. During a meeting, Paul, the Principal of Penton High School, noticed that a few staff members dominated the
conversation. Paul interfered to ensure that all the staff members were given an opportunity to contribute to the
discussion. In this scenario, Paul was
a.
repairing damaged relationships.
b.
playing devil’s advocate.
c.
monitoring member interactions.
d.
managing the meeting logistics.
ANSWER:
c
RATIONALE:
Analysis:
a. Incorrect. Whether a person is the designated formal leader for a class project or a
task force at work or simply substituting for his or her manager at the monthly staff
meeting, he or she needs to know how to effectively plan for, facilitate, and follow up
after meetings. See 10-2: Effective Meetings
b. Incorrect. Whether a person is the designated formal leader for a class project or a
task force at work or simply substituting for his or her manager at the monthly staff
meeting, he or she needs to know how to effectively plan for, facilitate, and follow up
after meetings. See 10-2: Effective Meetings
c. Correct. In this scenario, Paul was involved in monitoring member interactions.
Although doing so is the responsibility of all group members, as a formal leader, his or
her job is to make sure all members are participating. See 10-2: Effective Meetings
d. Incorrect. Whether a person is the designated formal leader for a class project or a
task force at work or simply substituting for his or her manager at the monthly staff
meeting, he or she needs to know how to effectively plan for, facilitate, and follow up
after meetings. See 10-2: Effective Meetings
POINTS:
1
DIFFICULTY:
Challenging
REFERENCES:
Effective Meetings
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.10.02 – Describe how to run effective meetings.
ACCREDITING STANDARDS:
COMM2 – Reflective Thinking
TOPICS:
Leading group meetings
Members and leaders in groups
KEYWORDS:
Bloom’s: Apply
DATE CREATED:
2/19/2020 6:28 AM
DATE MODIFIED:
2/19/2020 6:30 AM
QUESTION ID:
JFND-GTTW-8FDD-GPND
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CR3S-EPBO-CFTU-EP31-GE3N-4PDF-G3O1-4CUD-GH4N-
4CT1-GHH1-43MF-CTTU-GQMF-GJDI-GWN8-EPRW-EMMR-CFTG-R3BI-GW4D-
RCUN-CWSS-GCTI-8YSU-OCMN-GOSS-NPJU-GHSU-OC3T-GO4D-O3JT-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
11. William, a deputy manager at a bank, has been called to a meeting to discuss the recent loss faced by the organization.
In this scenario, which of the following should he do before the meeting?
a.
Read the material distributed prior to the meeting
b.
Create an alternative agenda for the meeting
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Class:
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Chapter 10: Group Leadership and Problem Solving
Page 9
c.
Assume the role of the sole leader for the meeting
d.
Assume the role of the gatekeeper for the meeting
ANSWER:
a
RATIONALE:
Analysis:
a. Correct. Participants of the meeting should read the material distributed prior to the
meeting and inform themselves about each agenda item. See 10-2: Effective Meetings
b. Incorrect. Just as there are guidelines for effective meeting leaders to follow before,
during, and after meetings, there are also guidelines for meeting participants. See 10-2:
Effective Meetings
c. Incorrect. Just as there are guidelines for effective meeting leaders to follow before,
during, and after meetings, there are also guidelines for meeting participants. See 10-2:
Effective Meetings
d. Incorrect. Just as there are guidelines for effective meeting leaders to follow before,
during, and after meetings, there are also guidelines for meeting participants. See 10-2:
Effective Meetings
POINTS:
1
DIFFICULTY:
Challenging
REFERENCES:
Effective Meetings
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.10.02 – Describe how to run effective meetings.
ACCREDITING STANDARDS:
COMM2 – Reflective Thinking
TOPICS:
Leading group meetings
Meetings
KEYWORDS:
Bloom’s: Apply
DATE CREATED:
2/19/2020 6:32 AM
DATE MODIFIED:
2/19/2020 6:34 AM
QUESTION ID:
JFND-GTTW-8FDD-GPBZ
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CR3S-EPBO-CFTU-EP31-GE3N-4PDF-G3O1-4CUD-GH4N-
4CT1-GHH1-43MF-CTTU-GQMF-GJDI-GWN8-EPRW-EMJZ-GW3U-KPUR-8Y5G-
EAUR-8YSU-QPJZ-8YSS-NA3W-GOSU-RCT3-COSU-QQJI-GYHS-K3UD-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
12. Which of the following should be done by the participants of a meeting when they think an idea is not fully discussed
in the meeting?
a.
Be willing to voice disagreement
b.
Avoid topics that are not discussed
c.
Perform a supportive role by not prolonging the discussion
d.
Only monitor their overall contributions
ANSWER:
a
RATIONALE:
Analysis:
a. Correct. When meeting participants think an idea has not been fully discussed or
tested, they should be willing to voice disagreement or encourage further discussion.
They must play devil’s advocate. See 10-2: Effective Meetings
b. Incorrect. Meeting participants must play devil’s advocate at meetings. See 10-2:
Effective Meetings
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Date:
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Date:
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Date:
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Chapter 10: Group Leadership and Problem Solving
Page 13
b.
match the information about the problem gathered earlier.
c.
be in the form of a comprehensive report that provides a solution to the problem.
d.
suggest criteria for judging the solutions to the problem.
ANSWER:
a
RATIONALE:
Analysis:
a. Correct. During the problem analysis stage of systematic problem solving, the
information gathered about a problem should provide information about the nature of
the problem. Problem analysis involves finding out as much as possible about the
problem. Most groups begin this process with each member sharing information he or
she already knows about the problem. See 10-3: Systematic Problem Solving
b. Incorrect. Problem analysis involves finding out as much as possible about a
problem. Most groups begin this process with each member sharing information he or
she already knows about the problem. See 10-3: Systematic Problem Solving
c. Incorrect. Problem analysis involves finding out as much as possible about a
problem. Most groups begin this process with each member sharing information he or
she already knows about the problem. See 10-3: Systematic Problem Solving
d. Incorrect. Problem analysis involves finding out as much as possible about a
problem. Most groups begin this process with each member sharing information he or
she already knows about the problem. See 10-3: Systematic Problem Solving
POINTS:
1
DIFFICULTY:
Moderate
REFERENCES:
Systematic Problem Solving
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.10.03 – Engage in the six steps of systematic problem
solving.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Analyzing the problem
Problem solving in groups
KEYWORDS:
Bloom’s: Understand
DATE CREATED:
2/19/2020 7:03 AM
DATE MODIFIED:
2/19/2020 7:05 AM
QUESTION ID:
JFND-GTTW-8FDD-GPJS
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CR3S-EPBO-CFTU-EP31-GE3N-4PDF-G3O1-4CUD-GH4N-
4CT1-GHH1-43MF-CTTU-GQMF-GJDI-GWN8-EPRW-EMMR-CFTU-RCTT-GA4G-
GATS-GESU-1CDG-CRSS-NPMN-GOSU-GP3W-CESU-CA3I-GA4S-GQBA-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
17. Vanessa is part of a research team that is deliberating ways of solving a problem in her organization. To communicate
the results of her team’s work on solving the problem, Vanessa prepares a one-page report that includes major information
about the issue, her group’s plan to solve the issue, and her group’s rationale for doing what it plans to do. The document
prepared by Vanessa is called a _____.
a.
symposium
b.
mission statement
c.
written brief
d.
remote access report
Name:
Class:
Date:
Chapter 10: Group Leadership and Problem Solving
Page 14
ANSWER:
c
RATIONALE:
Analysis:
a. Incorrect. Once a group has completed its deliberations on an issue, it is usually
expected to communicate its results. See 10-4: Communicating Group Solutions
b. Incorrect. Once a group has completed its deliberations on an issue, it is usually
expected to communicate its results. See 10-4: Communicating Group Solutions
c. Correct. The document prepared by Vanessa in the scenario is called a written brief.
A written brief is a very short document that describes a problem, background,
process, decision, and rationale so that that the reader can quickly understand and
evaluate the group’s product. See 10-4: Communicating Group Solutions
d. Incorrect. Once a group has completed its deliberations on an issue, it is usually
expected to communicate its results. See 10-4: Communicating Group Solutions
POINTS:
1
DIFFICULTY:
Challenging
REFERENCES:
Systematic Problem Solving
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.10.03 – Engage in the six steps of systematic problem
solving.
ACCREDITING STANDARDS:
COMM2 – Reflective Thinking
TOPICS:
Solution evaluation
KEYWORDS:
Bloom’s: Apply
DATE CREATED:
2/19/2020 7:06 AM
DATE MODIFIED:
2/19/2020 7:08 AM
QUESTION ID:
JFND-GTTW-8FDD-GPJI
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-CR3S-EPBO-CFTU-EP31-GE3N-4PDF-G3O1-4CUD-GH4N-
4CT1-GHH1-43MF-CTTU-GQMF-GJDI-GWN8-EPRW-EMJT-CR5U-1CTO-CE4D-
1CDG-GHSU-RAUF-CESU-YA5F-GOSU-EA3T-CESU–KPBS-CR4D-CPTI-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
18. A(n) _____ is a written document that provides a detailed review of the problem-solving process used to arrive at the
recommendation to solve a particular problem.
a.
symposium
b.
comprehensive report
c.
written brief
d.
executive summary
ANSWER:
b
RATIONALE:
Analysis:
a. Incorrect. Once a group has completed its deliberations about a problem, it is usually
expected to communicate its results. See 10-4: Communicating Group Solutions
b. Correct. A comprehensive report is a written document that provides a detailed
review of the problem-solving process used to arrive at the recommendation to solve a
particular problem. It is usually organized into sections that parallel the problem-
solving process. See 10-4: Communicating Group Solutions
c. Incorrect. Once a group has completed its deliberations about a problem, it is usually
expected to communicate its results. See 10-4: Communicating Group Solutions
d. Incorrect. Once a group has completed its deliberations about a problem, it is