Name:
Class:
Date:
Chapter 1: Communication Perspectives
Page 1
1. The process of creating messages is called _____.
a.
encoding
b.
decoding
c.
onboarding
d.
scrambling
ANSWER:
a
RATIONALE:
Analysis:
a. Correct. The process of creating messages is called encoding. See 1-1: The Nature
of Communication
b. Incorrect. Messages are the verbal utterances, visual images, and nonverbal
behaviors used to convey thoughts and feelings. See 1-1: The Nature of
Communication
c. Incorrect. Messages are the verbal utterances, visual images, and nonverbal
behaviors used to convey thoughts and feelings. See 1-1: The Nature of
Communication
d. Incorrect. Messages are the verbal utterances, visual images, and nonverbal
behaviors used to convey thoughts and feelings. See 1-1: The Nature of
Communication
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
The Nature of Communication
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.01.01 – Define scripts, contexts, and settings as they
operate in communication.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Communication functions
Foundations of communication
KEYWORDS:
Bloom’s: Remember
DATE CREATED:
2/10/2020 6:40 AM
DATE MODIFIED:
2/10/2020 7:00 AM
QUESTION ID:
JFND-GTTW-EW5U-OCJT
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-GY4D-G3T1-CWAU-R3JW-G71N-4QMB-GYHN-4CMD-CO4N-
4PMF-8RA1-4QBT-8Y4U-C3JA-8BDI-GWN8-EPRW-EMJI-CAAG-NAJT-C31S-
EPBI–CESU-YP5N-CRSS-C3T1-GOSU-N3MD-GESU-NA3T-CE3U-G3UG-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
2. Kate tells her son Ben to tidy his room. Ben, who does not like the task, agrees to it but mumbles under his breath and
makes a face. Ben’s response is an example of _____.
a.
a script
b.
feedback
c.
a code
d.
noise
ANSWER:
b
RATIONALE:
Analysis:
a. Incorrect. Ben is responding to the message sent by his mother. See 1-1: The Nature
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Name:
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Name:
Class:
Date:
Chapter 1: Communication Perspectives
Page 6
7. In the context of the communication context, the _____ is the nature of the relationship that already exists between
participants.
a.
cultural context
b.
physical context
c.
psychological context
d.
social context
ANSWER:
d
RATIONALE:
Analysis:
a. Incorrect. The context in which a message is embedded affects the expectations of
the participants, the meaning these participants derive, and their subsequent behavior.
See 1-1: The Nature of Communication
b. Incorrect. The context in which a message is embedded affects the expectations of
the participants, the meaning these participants derive, and their subsequent behavior.
See 1-1: The Nature of Communication
c. Incorrect. The context in which a message is embedded affects the expectations of
the participants, the meaning these participants derive, and their subsequent behavior.
See 1-1: The Nature of Communication
d. Correct. The social context of communication is the nature of the relationship that
already exists between participants. The better you know someone, the more likely you
are to accurately interpret their messages. See 1-1: The Nature of Communication
POINTS:
1
DIFFICULTY:
Easy
REFERENCES:
The Nature of Communication
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.01.01 – Define scripts, contexts, and settings as they
operate in communication.
ACCREDITING STANDARDS:
COMM1 – Communication
TOPICS:
Communication functions
KEYWORDS:
Bloom’s: Remember
DATE CREATED:
2/11/2020 1:33 AM
DATE MODIFIED:
2/11/2020 1:35 AM
QUESTION ID:
JFND-GTTW-EW4D-NCTO
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-GY4D-G3T1-CWAU-R3JW-G71N-4QMB-GYHN-4CMD-CO4N-
4PMF-8RA1-4QBT-8Y4U-C3JA-8BDI-GWN8-EPRW-EMJ1-GAAD-ECTS-GA4U-
YCJW-COSU-RPDR-CRSS-GQMF-GOSS-RQJS-CCSU-KCJO-GY5U-EP5G-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
8. Marsha and Rachel went shopping for clothes. Marsha bought a new pair of jeans. The following day, Marsha, Rachel,
and Markus met for coffee. Upon seeing Marsha in her new jeans, Rachel exclaimed, “Oh! You wore the new ones.”
Marsha nodded and smiled, but Markus had no idea what they were talking about. In this scenario, Markus did not
understand the meaning of “the new ones” because he did not know the _____ of their communication.
a.
physical context
b.
social context
c.
historical context
d.
psychological context
Name:
Class:
Date:
Chapter 1: Communication Perspectives
Page 7
ANSWER:
c
RATIONALE:
Analysis:
a. Incorrect. Marsha and Rachel understood each other because of their previous
communication. See 1-1: The Nature of Communication
b. Incorrect. Marsha and Rachel understood each other because of their previous
communication. See 1-1: The Nature of Communication
c. Correct. In this scenario, Markus did not understand the meaning of “the new ones”
because he did not know the historical context of the exchange between Marsha and
Rachel. The historical context of a communication encounter is the background
provided by previous communication between the participants. See 1-1: The Nature of
Communication
d. Incorrect. Marsha and Rachel understood each other because of their previous
communication. See 1-1: The Nature of Communication
POINTS:
1
DIFFICULTY:
Challenging
REFERENCES:
The Nature of Communication
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.01.01 – Define scripts, contexts, and settings as they
operate in communication.
ACCREDITING STANDARDS:
COMM2 – Reflective Thinking
TOPICS:
Perception process in communication
Communication types
KEYWORDS:
Bloom’s: Apply
DATE CREATED:
2/10/2020 7:38 AM
DATE MODIFIED:
2/10/2020 7:40 AM
QUESTION ID:
JFND-GTTW-EW5U-1OTW
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-GY4D-G3T1-CWAU-R3JW-G71N-4QMB-GYHN-4CMD-CO4N-
4PMF-8RA1-4QBT-8Y4U-C3JA-8BDI-GWN8-EPRW-EMJW-GF1U-Y3TO-GR4D-
QCJW-GRSS-GAJT-8YSU-KAJS-GOSS-G3DD-8YSU-Y3J1-GRHD-GQMF-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
9. Which of the following statements is true of intrapersonal communication?
a.
It plays a role in shaping our self-perceptions.
b.
It is usually verbalized as monologues.
c.
It rarely occurs subconsciously.
d.
It occurs when you engage in a conversation with a friend.
ANSWER:
a
RATIONALE:
Analysis:
a. Correct. The study of intrapersonal communication often focuses on its role in
shaping self-perceptions and in managing communication apprehension—that is, the
fear associated with communicating with others. The study focuses on self-talk as a
means to improve self-concept and self-esteem and, ultimately, communication
competence in a variety of situations. See 1-1: The Nature of Communication
b. Incorrect. When you think about what you will do later today or when you send
yourself email reminders, you are communicating intrapersonally. See 1-1: The Nature
of Communication
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Class:
Date:
Name:
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Name:
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Date:
Chapter 1: Communication Perspectives
Page 12
ANSWER:
d
RATIONALE:
Analysis:
a. Incorrect. Communication settings differ based on the number of participants and
the level of formality in the interactions. See 1-1: The Nature of Communication
b. Incorrect. Communication settings differ based on the number of participants and
the level of formality in the interactions. See 1-1: The Nature of Communication
c. Incorrect. Communication settings differ based on the number of participants and
the level of formality in the interactions. See 1-1: The Nature of Communication
d. Correct. In this case, Sara’s family members are involved in small-group
communication. Small-group communication typically involves three to 20 people
who come together to communicate with one another. Examples of small groups
include a family, a group of friends, a group of classmates working on a project, and a
workplace management team. See 1-1: The Nature of Communication
POINTS:
1
DIFFICULTY:
Challenging
REFERENCES:
The Nature of Communication
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.01.01 – Define scripts, contexts, and settings as they
operate in communication.
ACCREDITING STANDARDS:
COMM2 – Reflective Thinking
TOPICS:
Group communication
Communication settings
KEYWORDS:
Bloom’s: Apply
DATE CREATED:
2/11/2020 1:42 AM
DATE MODIFIED:
2/11/2020 1:45 AM
QUESTION ID:
JFND-GTTW-EW4D-NCTI
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-GY4D-G3T1-CWAU-R3JW-G71N-4QMB-GYHN-4CMD-CO4N-
4PMF-8RA1-4QBT-8Y4U-C3JA-8BDI-GWN8-EPRW-EMMB-GI1S-EQMN-CC3U–
YPMN-GWSS-NPTS-8RSU-EPJ3-GOSU-NCBT–CESS-CQJW-CRHS-KAMF-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
15. In the context of communication settings, _____ is delivered to audiences of more than 20 people.
a.
intrapersonal communication
b.
public communication
c.
interpersonal communication
d.
small-group communication
ANSWER:
b
RATIONALE:
Analysis:
a. Incorrect. Communication settings differ based on the number of participants and
the level of formality in the interactions. See 1-1: The Nature of Communication
b. Correct. In the context of communication settings, public communication is
delivered to audiences of more than 20 people. Examples include public speeches,
presentations, and forums we may experience in person or via mediated or technology-
driven channels. See 1-1: The Nature of Communication
c. Incorrect. Communication settings differ based on the number of participants and
the level of formality in the interactions. See 1-1: The Nature of Communication
Name:
Class:
Date:
Name:
Class:
Date:
Name:
Class:
Date:
Name:
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Date:
Name:
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Name:
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Date:
Name:
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Date:
Chapter 1: Communication Perspectives
Page 19
ANSWER:
c
RATIONALE:
Analysis:
a. Incorrect. An interfering stimulus can distract us from a message. See 1-2: The
Communication Process
b. Incorrect. An interfering stimulus can distract us from a message. See 1-2: The
Communication Process
c. Correct. In this scenario, Adam is distracted because of psychological noise.
Psychological noise refers to the thoughts and feelings we experience that compete
with the sender’s message for our attention. When we daydream about what we have to
do at work or feel offended when a speaker uses foul language, we are being distracted
by psychological noise. See 1-2: The Communication Process
d. Incorrect. An interfering stimulus can distract us from a message. See 1-2: The
Communication Process
POINTS:
1
DIFFICULTY:
Challenging
REFERENCES:
The Communication Process
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
LEARNING OBJECTIVES:
COMM.SELLNOW.2021.01.02 – Explain the communication process.
ACCREDITING STANDARDS:
COMM2 – Reflective Thinking
TOPICS:
Noise
Channels
KEYWORDS:
Bloom’s: Apply
DATE CREATED:
2/11/2020 3:42 AM
DATE MODIFIED:
2/11/2020 3:45 AM
QUESTION ID:
JFND-GTTW-EW4D-NPJZ
QUESTION GLOBAL ID:
GCID-E7BW-1TBP-GY4D-G3T1-CWAU-R3JW-G71N-4QMB-GYHN-4CMD-CO4N-
4PMF-8RA1-4QBT-8Y4U-C3JA-8BDI-GWN8-EPRW-EMJS-CITG-C3BA-CE3D-
GCT3-COSS-ECDG-8RSS-ECTA-GOSU-CPDD-CWSS-K3DG-GRAD-OATW-E7JI-
YT4D-JFNN-4OTI-GO4W-NQNBEE
24. Which of the following is a characteristic of communication?
a.
Communication can happen without a purpose.
b.
Communication ends when a person interprets your message.
c.
Once an exchange takes place, it is irreversible.
d.
Messages are interpreted in the same way across all settings.
ANSWER:
c
RATIONALE:
Analysis:
a. Incorrect. When you participate in an online discussion or leave a post on a blog,
you are leaving an electronic “footprint” that others can follow and read. See 1-3:
Characteristics of Communication
b. Incorrect. When you participate in an online discussion or leave a post on a blog,
you are leaving an electronic “footprint” that others can follow and read. See 1-3:
Characteristics of Communication
c. Correct. Once an exchange takes place, we can never go back in time and erase the
communication. We might be able to repair the damage done, but the message has
been communicated. See 1-3: Characteristics of Communication