18. “Punctuated equilibrium” refers to the tendency for organizations to follow a gradual process of
transition from one equilibrium to another
[See pp.217-218]
19. Long-term change within most industries is achieved through the birth and death of companies
rather than through adaptation by existing companies.
[See p.218]
20. For aircraft manufacturers, the jet engine was a threat since it was a “competence destroying”
innovation.
[See p.220]
21. If a firm focuses closely on meeting the needs of its customers, it is unlikely to be blindsided by
disruptive innovation.
[See p.221]
22. The steam engine was a disruptive innovation for the builders of ocean-going sailing ships because
steam ships were initially slower and less reliable than sailing ships.
[See p.221]
23. Organizational ambidexterity refers to the ability of a single organization to perform multiple
capabilities
[See p.222]
24. IBM’s decision in the late 1970s to establish its new personal computer division in Florida, rather
than close to its headquarters in New York is an example of “contextual ambidexterity.”
[See pp.222-223]
25. Steve Jobs’ insistence that Apple’s development teams commit to “insanely products” that
combined seemingly-impossible performance attributes is an example of how “stretch goals” can
combat organizational inertia.
[See p.223]
26. Multiple scenario analysis is an approach to forecasting that relied heavily upon applying advanced
statistical analysis to “big data.”