248) Jeff Gerst, who manages the Carmex social media properties, says, “For Carmex, Facebook
isn’t just a way to share coupons or the latest product news, but it is also a marketing research
resource.” One objective in the marketing research he undertook using Facebook involved
A) assessing the market for its new hand cream product.
B) projecting the market size for the Carmex Moisture Plus line of premium lip balms for women.
C) assessing the market for Carmex products outside the United States in countries where
Facebook is active.
D) narrowing the number of flavors going into quantitative testing from three to two.
249) In conducting marketing research on Facebook, Carmex is considering using a marketing
metric that measures how active its Facebook audience is with Carmex, such as when consumers
post a comment on the Carmex wall or reply to one of the Carmex posts. This metric is called
Carmex
A) sentiment.
B) share of voice.
C) engagement.
D) conversation velocity.
E) likes.