a.
innovation
b.
internal business processes
c.
commercialization
d.
integration
e.
customer
100. Pepisco and Waste Management have developed a plan to improve the reverse supply chain for
individual beverage bottles not most commonly thrown in trash cans and not recycled. Together
Pepsico and Waste Management have plans to deploy thousands of “Dream Machines” in both
permanent and temporary locations that will take in recycled bottles and provide rewards to consumers
who participate. These companies are practicing:
a.
green supply chain management
b.
contract logistics
c.
intermediary distribution
d.
eco-marketing
e.
environmental mediation
101. All of the following are examples of green supply chain management EXCEPT:
a.
revising routes taken by delivery drivers to minimize fuel consumption
b.
buying goods from a supplier located in a developing country in Africa
c.
limiting excess packaging materials from shipments
d.
shipping raw materials to point of use rather than point of manufacture
e.
instructing drivers to limit the amount of time trucks sit idling
102. All of the following are business trends currently having a strong influence on the job of the supply
chain manager EXCEPT:
a.
the globalization of supply chain management
b.
the advancement of computer technology
c.
the outsourcing of logistical functions
d.
replenishment benchmarking
e.
electronic distribution
103. A manufacturer’s or supplier’s use of an independent third party to manage an entire function of the
logistics system, such as transportation, warehousing, or order processing, is called:
a.
outsourcing
b.
mediation
c.
intermediary distribution
d.
benchmarking
e.
disintermediaton
104. Papa John’s pizza chain uses UPS trucks to carry supplies to its franchises. Papa John’s does not own
the trucks but has contracted with UPS to have all of the trucks it uses in its deliveries to Papa John’s
establishments painted with the Papa John’s logo and company colors. Papa John’s is using:
a.
a horizontal distribution channel
b.
a selective distribution channel
c.
outsourcing
d.
multi-sourcing
e.
a portable inventory control system
105. Volvo, working with FedEx, set up a warehouse in Memphis with a complete stock of truck parts. A
dealer needing a part for an emergency phones a toll-free number, and the part is delivered by FedEx
within 24 hours. This is an example of how manufacturers are using:
a.
outsourcing
b.
cross-docking
c.
disintermediation
d.
piggybacking
e.
an integrated demand channel
106. A manufacturer of automobile component parts that has turned over all transportation functions to an
independent third party in its supply chain has engaged in:
a.
creating a dependent materials-handling system
b.
outsourcing
c.
removing entry barriers
d.
task deployment
e.
channel rotation
107. The ability of a supply chain to bounce back from disruptions and continue operations in a timely and
effective way is called:
a.
green supply chain management
b.
task deployment
c.
contract logistics
d.
supply chain resilience
e.
channel elasticity
108. When Rick purchased tickets to a concert on the Internet, it was an example of:
a.
single-sourcing distribution
b.
one-way channelization
c.
electronic distribution
d.
mass customization
e.
aggregated marketing
DNA testing has revealed that sushi bar customers are not always getting what they pay for.
Scientists at the American Museum of Natural History tested fish from 31 sushi bars and found that the
tuna coveted by many diners is often a cheaper substitute, a banned fish, or an endangered species.
This could be the result of an honest mistake in the supply chain, or it could be a deliberate attempt to
deceive buyers. However, researchers have uncovered a DNA ‘barcode’ that can accurately identify
the type of fish. While still a ways off, the scientist who developed the tuna DNA barcode envisions a
small device that can provide instantaneous species identification, which will result in restaurants
ultimately providing what their customers are demanding and paying for.
109. Refer to Fishy Business. The way a restaurant coordinates and integrates the activities performed by its
supply chain members into a collection of seamless end-to-end processes is an example of:
a.
yield management
b.
channel power
c.
materials handling
d.
supply chain management
e.
physical distribution
110. Refer to Fishy Business. If all the firms involved with getting the fish from the ocean onto
consumers’ plates work together to perform tasks as a single unified system, which of the following
are they using?
a.
synergistic approach
b.
systems approach
c.
primary approach
d.
networked approach
e.
interdependent approach
111. Refer to Fishy Business. In the future, a device will allow each member of the supply chain for fresh
fish to verify accountability for providing the species of fish the customer ordered. Which element of
supply chain integration is this when each individual firm or business unit is accountable for meeting
its own goals regarding providing the fish they say they are providing?
a.
benchmark integration
b.
measurement integration
c.
planning integration
d.
management integration
e.
Leagile integration
112. Refer to Fishy Business. Tsunami, a sushi bar, sets a tough target when it demands that 99.9 per cent
of shipments of fish must arrive the next day after their order. This is an example of a:
a.
single-sourcing supply chain
b.
channelization process
c.
buyer metric
d.
mass customization process
e.
benchmark
113. Refer to Fishy Business. In the future, suppliers of fresh fish will be able to use electronic bar codes
to verify the fish species for members of the supply chain. This information can be incorporated into
the information technology used in the inventory management and control business process. This
information technology is called:
a.
activity-based costing (ABC)
b.
electronic data interchange (EDI)
c.
benchmarking
d.
materials-handling system
e.
procurement
114. Refer to Fishy Business. Tsunami, a sushi bar, takes every precaution to make sure it does not
purchase any species of fish that have been classified as endangered. It partners with its suppliers to
verify—as much as is possible—the species of the fish it purchases. This is an example of:
a.
green supply chain management
b.
contract logistics
c.
intermediary distribution
d.
eco-marketing
e.
environmental mediation
Every week, Whirlpool and Lowe’s have an on-line conference call to discuss what appliances are
selling in the stores, and what capacity Whirlpool has to make product. Often, the discussion revolves
around a particular model that is selling at a higher than expected rate in Lowe’s. This often results in
Whirlpool quickly flexing its supply chain to make more of the high-selling product and delivering it
to Lowe’s customers. However, sometimes the answer is that Whirlpool and/or its suppliers do not
have the capacity to make more of the product in question. It then becomes a question of demand
shaping for Lowe’s. What promotions, in-store displays, sales incentives, etc. can Lowe’s implement to
shift demand from the capacity-constrained model to one that the supply chain has more capacity to
deliver? In this way, Lowe’s, Whirlpool, and their suppliers manage supply and also demand.
115. Refer to Whirlpool and Lowe’s. Does high role specificity exist in this relationship?
a.
Yes, because there is joint leadership
b.
No, because the system used does not allow for measurement integration
c.
Yes, because electronic communications reduces delays and errors
d.
Yes, because there is relationship integration
e.
No, because there is no returns integration
116. Refer to Whirlpool and Lowe’s. A tremendous amount of _____ exists between Lowe’s and Whirlpool,
which is evident by the long-lasting, value-added offerings Whirlpool provides to Lowe’s.
a.
channel manipulation
b.
customer integration
c.
resources integration
d.
yield management
e.
corporate socialization
117. Refer to Whirlpool and Lowe’s. Which business process are Whirlpool and Lowe’s using when they
work together to align supply and demand throughout the supply chain?
a.
dependent materials-handling
b.
outsourcing
c.
warehousing
d.
demand management
e.
channel rotation
118. Refer to Whirlpool and Lowe’s. Given that accessibility and reliability are keys to Lowe’s marketing
strategy, what mode of transportation is most likely used in this relationship?
a.
Air
b.
Water
c.
Truck
d.
Pipeline
e.
Rail
119. Refer to Whirlpool and Lowe’s. Whirlpool contracts with another firm to manage its order fulfillment
process with Lowe’s. This contracted firm is referred to as a(n):
a.
third party logistics firm (3PL)
b.
drop shipper
c.
mediator
d.
independent agent
e.
interloper
ESSAY
1. How has the use of supply channel management resulted in a radical reformulation of traditional
marketing, production, and distribution functions?
2. Explain what is meant by supply chain integration and list the six types of integration sought by firms
interested in providing top-level service to customers.
3. What is relationship integration? Describe a supply chain that has achieved high relationship
integration.
4. What is measurement integration? List the three areas of capability that are helpful in generating
measurement integration across the supply chain.
5. Facilitators of integration are practices or processes that help supply chain companies integrate. Name
and briefly describe two related and commonly considered facilitators.
6. List the eight critical business processes on which supply chain managers must focus.
7. What is the customer service management process? List five activities that are a part of this process.
8. Describe the manufacturing flow management process and discuss the goals of this process.
9. Discuss the financial implications of the returns management process.
10. Compare and contrast the lean, agile, and Leagile supply chain strategies.
11. List the components of the logistics function in the supply chain.
12. What is an inventory control system? Discuss the objective of inventory management and describe
materials requirement planning (MRP) and distribution resource planning (DRP).
13. Distribution managers select different transportation modes based on several distinct criteria. List and
briefly define these criteria, and name the best and worst transportation mode for each criterion.
14. What is the Balanced Scorecard Approach? Briefly describe the elements of this approach and its
usefulness in supply chain management.
15. What is supply chain sustainability? Give some examples that illustrate the concept.
16. Describe contract logistics. How does contract logistics affect the efficient deployment of supply chain
management?
