20) Qualitative measures used to evaluate sales personnel include:
A.the number of new accounts.
B.the percentage of sales quota achieved.
C.territory management.
D.report preparation.
E.sales call preparation.
21) Which of the following statements is true of rebates?
A.Rebates are synonymous with refunds, and are used only for consumer durables like
automobiles and appliances.
B.Most retailers want to be involved with rebate programs.
C.Nonusers of rebates perceive the rebate redemption process as too complicated.
D.Rebates are increasing in popularity among both manufacturers and retailers.
E.Rebates are ineffective in encouraging repeat purchases.
22) J&J is an advertising agency that handles each of its clients by assigning individuals
from various departments to work together as a team on their accounts. With respect to
the organizational structures employed by a full-function advertising agency, J&J is
using a _____ organizational system.
A.departmental
B.group
C.matrix
D.creative boutique
E.media boutique