Policies reduce _______ in day to day decision making.
A. The need for operating personnel
B. The number of routine problems
C. The speed with which decisions can be made
D. Uncertainty
Three indispensable components of the mission statements are specifications of the:
A. Basic product or service, primary markets and principal technology
B. Self-concept, managerial philosophy and public image
C. Concern for survival through growth, self-concept and primary markets
D. Economic goals, core competencies and primary and secondary customers
_______ is intended to place the decision-making authority that is more relevant to the
customer closer to the customer, in order to make the firm more responsive to the
customer’s needs.
A. Delegation
B. Empowerment