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Population can be viewed as both a market for goods and a potential source of labor.
(True)
Answer:
The Supply Chain Operations Reference (SCOR) model identifies five key processes
associate with supply chain management.
Answer:
Throughput is the amount of product entering and leaving a warehousing facility in a
given period of time.
Answer:
China and India account for approximately one-third of the world's population. (True)
Answer:
There is no linkage between the promotions and logistics channels.
Answer:
Problem recognition is the first step in global procurement.
Answer:
Shipping hazards include vibrations, dropping, rough handling, and overexposure to
extreme temperatures.
Answer:
Freight transportation accounts for approximately 10% of U.S. gross domestic product.
Answer:
Advances in technology have created stronger plastics that can be used for slip sheets
and this has resulted in a corresponding decrease in damage rates.
Answer:
About 25 percent of the world's population currently uses the Internet.
Answer:
Customs and Border Protection is responsible for securing U.S. borders to protect the
American people and the U.S. economy.
Answer:
Customer profitability analysis explicitly recognizes that all customers are not the same,
and some customers are more valuable than others to an organization.
Answer:
Quality of life considerations play a limited role in facility location decisions. (False)
Answer:
With respect to net profit margin, the most relevant categories for logistics managers to
consider are sales, costs of goods sold, and asset turnover.
Answer:
Reusable containers work best in a closed-loop system.
Answer:
Grid systems are important to locational analysis because they allow one to analyze
spatial relationships with relatively simple mathematical tools. (True)
Answer:
With intermodal transportation, two or more modes work closely together in an attempt
to utilize the advantages of each mode while at the same time minimizing their
disadvantages.
Answer:
U.S. News & World Report has highlighted logistician as one of the 50 best careers.
Answer:
Parcels refer to packages weighing up to 100 pounds.
Answer:
Although customer loyalty programs can provide highly detailed data to companies,
there are some who believe that these programs potentially violate a customer's right to
privacy.
Answer:
Export trading companies act as the export sales department for a manufacturer.
Answer:
Inventory carries its greatest costs after value has been added through manufacturing
and processing.
Answer:
As a general rule, labeling requirements and enforcement tend to be more stringent in
larger countries (based on population) than in smaller countries.
Answer:
The most important single transportation document is the bill of lading.
Answer:
Expedited shipments by motor carriage can sometimes provide faster and more reliable
service than expedited shipping involving air transportation.
Answer:
Logistics service quality relates to a firm's ability to deliver products, materials and
services without defects or errors to both internal and external customers.
Answer:
Leadership is the process of taking corrective action when measurements indicate that
the goals and objectives of customer service are not being achieved.
Answer:
The Internet is the primary transaction medium for cloud-based software.
Answer:
Supply chain analytics combines technology with manual employee effort to identify
trends, perform comparisons, and highlight opportunities in supply chain processes,
even when large amounts of data are involved.
Answer:
Unhappy customers tell six people about their unhappiness.
Answer:
Stowability refers to how easy a commodity is to pack into a load.
Answer:
A 10,000 foot (3,047 meter) runway is viewed as adequate for accommodating the
largest existing wide-body aircraft.
Answer:
Sachets (single-use packets) require different packaging and are easier to lose and more
prone to theft than products sold in larger quantities.
Answer:
Demurrage is a penalty payment associated with railroads, while detention is a penalty
payment associated with motor carriers.
Answer:
U.S. pipelines are so safe that there is no federal safety agency assigned to regulate
them.
Answer:
Private carriers do not have to comply with environmental and safety regulations.
Answer:
The EOQ can only be calculated with respect to the number of units to be ordered.
Answer:
Buildings that store hazardous materials often have walls and doors that can withstand
several hours of intense fire.
Answer:
The ownership channel is the one where buy and sell agreements are reached.
Answer:
A certificate of origin specifies the country (ies) in which a product is manufactured.
Answer:
The ____ department often measures inventory in terms of its cost or value in dollars,
whereas ____ tends to measure inventory in terms of units.
a. marketing; logistics
b. finance; production
c. marketing; production
d. finance; logistics
Answer:
An unhappy customer will tell ____ other people about her/his unhappiness.
a. seven
b. nine
c. twelve
d. fifteen
Answer:
Buying the right products, at the right price, from the right source, at the right
specifications, in the right quantity, for delivery at the right time to the right internal
customer is associated with what procurement objective?
a. managing the supply base
b. managing the purchasing process effectively and efficiently
c. supporting operational requirements
d. supporting organizational goals and objectives
Answer:
As of 2012, ____ is the world's busiest container port.
a. Singapore
b. Shanghai
c. Hong Kong
d. Shenzhen
Answer:
Landed costs refer to:
a. the costs of a product shipped via surface transport
b. the costs of a product that is quoted cash on delivery (COD)
c. the costs of a prepaid shipment
d. a price that includes both the cost of the product plus transportation to the buyer
Answer:
Which of the following tends to be the most important factor in carrier selection?
a. pricing
b. loss and damage performance
c. transit time reliability
d. financial stability
e. none of the above
Answer:
____ pounds is the approximate weight at which there is a noticeable increase in
injuries, particularly back injuries, from manual handling.
a. 25
b. 40
c. 50
d. 60
e. none of the above
Answer:
An ____ custom packs shipments when the exporter lacks the equipment or the
expertise to do so itself
a. export management company
b. export trading company
c. international freight forwarder
d. export packer
e. none of the above
Answer:
U.S. freight railroads currently allow ____ hours of free time for unloading railcars and
____hours of free time for loading railcars.
a. 24, 24
b. 24, 48
c. 48, 24
d. 48, 48
Answer:
Integrated air carriers ____.
a. perform transportation in tightly linked supply chains
b. are those that own several modes of transportation
c. utilize the services of scheduled airlines
d. own all their vehicles as well as pick up and delivery facilities
Answer:
As one builds higher, building costs ____, while warehousing equipment costs tend to
____.
a. increase; decrease
b. increase; increase
c. decrease; decrease
d. decrease; increase
Answer:
Which of following is not a possible quality of life consideration in facility location?
a. cost of living
b. crime rate
c. educational opportunities
d. the weather
e. all of the above are quality of life considerations
Answer:
The ____ shows revenues, expenses, and profit for a period of time.
a. balance sheet
b. current ratio
c. income statement
d. annual report
Answer:
Which of the following statements about the lean approach and JIT is false?
a. JIT tends to focus on product movement from manufacturer to retailer
b. organizations should give careful consideration before adopting a lean philosophy
c. the lean approach views inventory as waste
d. trucking is an important mode of transportation in JIT systems
e. all of the above are true
Answer:
____ strategy decisions involve issues such as the number and location of warehouses
and the selection of appropriate transportation modes.
a. marketing
b. production
c. finance
d. logistics
Answer:
Right-to-work laws refer to a situation where ____.
a. worker strikes are illegal
b. every person who wants a job is guaranteed a job
c. each state provides employment to those people receiving public assistance
d. an individual cannot be compelled to join a union as a condition of employment
Answer:
Judgmental forecasting is appropriate when there is little or no historical data.
Answer:
All of the following are reasons why logisticians should be concerned about theft,
except:
a. stolen products may reappear to compete with other products
b. the time and costs associated with theft aren"t always covered by insurance
c. some organizations will avoid locating their facilities in areas characterized by high
crime rates
d. theft can lead to stockouts in the distribution channel
e. all of the above are reasons to be concerned about theft
Answer:
____ plants, which are located just south of the U.S.-Mexican border, provide much
needed jobs to Mexican workers and allow for low-cost, duty-free production so long as
all goods are exported from Mexico.
a. industry cluster
b. locavore
c. maquiladora
d. free trade zone
Answer:
A degree of aggressive procurement involvement not normally encountered in supplier
selection refers to ____.
a. supply management
b. supplier development
c. materials management
d. physical supply
Answer:
ABC analysis of inventory ____.
a. applies activity-based costing to managing inventory
b. recognizes that inventories are not of equal value to a firm
c. is synonymous with vendor-managed inventory
d. is an alternative to the EOQ model
Answer:
Which of the following statements is false?
a. good or excellent service recovery can actually result in increased customer loyalty
b. approximately 40% of customers who experience a problem with purchases of less
than $5 will not do business with that company again
c. one service recovery guideline involves fair treatment for customers
d. service recovery refers to a process for returning a customer to a state of satisfaction
after a service or product has failed to live up to expectations
e. all of the above are true
Answer:
In the first meeting, A.J. asked about SUVs but there was no further mention of them.
How would you follow up on his query?
Answer:
Small shipments are defined as those that ____.
a. involve three or fewer cartons
b. are moved primarily by parcel carriers
c. weigh more than 150 pounds but less than 500 pounds
d. weigh more than 10 pounds but less than 100 pounds
Answer:
A ____ is a device used to monitor and control the actions taken by a driver and his/her
vehicle.
a. tachograph
b. tachometer
c. speedometer
d. regulator
Answer:
The ____ has established six international pallet size standards.
a. World Trade Organization
b. International Chamber of Commerce
c. International Standards Organization
d. United Nations
Answer:
____ help various stakeholdersemployers, suppliers, customerswork together by
interacting and sharing information in many different forms.
a. decision support systems
b. communication systems
c. office automation systems
d. transaction processing systems
Answer:
In the United States, ____has traditionally provided a convenient starting point when
estimating the interest charges associated with maintaining inventory.
a. Gross Domestic Product growth
b. Consumer Price Index
c. the prime rate of interest
d. the yield on US Treasury bills
Answer:
Order picking and assembly is:
a. the final stage of the order cycle
b. the most important component of the order cycle
c. the order cycle component that follows order processing
d. the order cycle component that follows order transmittal
Answer:
Truckload carriers focus on shipments of greater than ____ pounds.
a. 10,000
b. 15,000
c. 17,500
d. 20,000
e. none of the above
Answer:
Which of the following is not a logistics-related decision support system?
a. simulation
b. application-specific software
c. transportation management systems
d. electronic data interchange
e. all of the above are logistics-related decision support systems
Answer:
Which of the following is a common measure of organizational financial success?
a. quick ratio
b. the income statement
c. current ratio
d. return on investment
Answer:
What is the final step in the supplier selection and evaluation process?
a. provide feedback
b. select suppliers
c. implement decision
d. evaluate decision
Answer:
Assume you are Vanderpool. Draft the comparison Pon just requested.
Answer:
Discuss how logistics decisions might affect an organization's cost of goods sold.
Answer:
Discuss how logistics decisions affect net profit margin in an organization.
Answer:
Temporarily, ignore your work on Question 2. Assume that Low's warehouse offers to
rent Low space on the basis of the average number of kegs Low will have in stock,
rather than on the maximum number of kegs Low would need room for whenever a new
shipment arrived. The storage cost per keg remains the same. Does this change the
answer to Question 1? If so, what is the new answer?
Answer:
What are the key components of the Strategic Profit Model? How can it be used to
examine the effect of logistics decisions?
Answer:
How do product characteristics influence packaging and materials handling
considerations?
Answer:
Discuss how the logistics function contributes to the supply chain management
processes established in the SCOR and GSCF models.
Answer:
The odometer is a recording instrument that produces a continuous, timed record of the
truck, its speed, and its engine speed.
Answer:
Until the policy you recommend in your answer to Question 3 takes effect, how would
you handle the immediate problem of retailers wanting to return unsold Jungle Jim the
Jogger dolls?
Answer:
Discuss the speed of airfreight transportation in terms of its line-haul and accessorial
service.
Answer:
How can customer service act as a competitive weapon?
Answer:
Discuss the positive attributes of inland water transportation.
Answer:
Why is supply chain integration so difficult in global supply chains?
Answer:
How many Style A shades can be loaded into a 40-foot container?
Answer:
Name, and give an example of, the five dimensions of socially responsible purchasing.
Answer:
How can communication systems facilitate logistics management in the immediate
aftermath of situations such as terrorist attacks and natural disasters?
Answer:
