Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank
38. The main reason for the failure of major transformational change is:
a) establishing a sense of urgency for change.
b) bad planning.
c) that such efforts are intense and highly stressful.
d) bad implementation.
39. According to Lewin, the correct order in the steps of change is:
a) freezing, refreezing, and changing.
b) unfreezing, changing, and refreezing.
c) refreezing, changing, and unfreezing.
d) changing, unfreezing, and refreezing.
40. According to Lewin, which of the following steps prepares a system for change?
a) Refreezing
b) Unfreezing
c) Freezing
d) Thawing
Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank
Copyright © 20168 John Wiley & Sons, Inc. TB 98 – 17
Ans: b
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Describe how managers lead the process of organizational change.
Section Reference: Three phases of planned change are unfreezing, changing, and refreezing.
AACSB: Analytic
41. In the __________ phase of planned change, managers help others to develop, experience,
and feel a real need for change.
a) thawing
b) refreezing
c) freezing
d) unfreezing
42. According to Kurt Lewin, the __________ phase of planned change focuses on stabilizing
the change with rewards, positive reinforcement, and resource support.
a) thawing
b) refreezing
c) freezing
d) unfreezing
Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank
Copyright © 20168 John Wiley & Sons, Inc. TB 98 – 19
Ans: a
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Describe how managers lead the process of organizational change.
Section Reference: Managers use force-coercion, rational persuasion, and shared power change
strategies.
AACSB: Analytic
46. A(n) __________ strategy pursues change by participation in assessing change needs, values,
and goals.
a) rational persuasion
b) shared power
c) force-coercion
d) empirical force
47. Which of the following strategies engages people in a collaborative process of identifying
values, assumptions, and goals from which support for change will naturally emerge?
a) Force-coercion strategy
b) Rational persuasion strategy
c) Shared power strategy
d) Political maneuvering strategy
Copyright © 20168 John Wiley & Sons, Inc. TB 98 – 20
48. The board of directors of Esten Inc. is planning an incremental change within the company.
In order to reduce employee resistance to the change, the management provides encouragement,
training, channels for communicating problems and complaints, and ways of helping overcome
performance pressures. Which of the following approaches has been used by Esten to deal with
the resistance to change?
a) Facilitation and support
b) Participation and involvement
c) Manipulation and cooptation
d) Explicit and implicit coercion
49. Jake is a change leader who is responsible for bringing about a transformational change in his
organization. He forces resisters to accept change by threatening them with a variety of
undesirable consequences if they do not cooperate. Which of the following approaches is used by
Jake to deal with the resistance to change?
a) Education and communication
b) Participation and involvement
c) Manipulation and cooptation
d) Explicit and implicit coercion
Copyright © 20168 John Wiley & Sons, Inc. TB 98 – 23
57. Creating innovative ways to solve pressing social problems is called social engineering.
58. Special creative units set free from the normal organizational structure for the purpose of
innovation are called advanced development teams.
59. In highly innovative organizations, staffing builds talent for innovation.
Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank
67. Practices that create meaning and shared community among organizational members are
known as __________.
68. The process of developing new ideas and putting them into practice is known as
__________.
69. __________ is the process of turning new ideas into applications that generate profits.
Copyright © 20168 John Wiley & Sons, Inc. TB 98 – 27
70. __________ are individuals who take initiative to change the existing pattern of behavior of
another person or social system.
71. Leadership of __________ focuses on building upon existing ways of doing things with the
goal of doing them better in the future.
72. In the force-coercion change strategy, the __________ tactic involves working indirectly to
gain special advantage over other people in order to force a change.
Copyright © 20168 John Wiley & Sons, Inc. TB 98 – 29
76. Explain the three phases of planned change developed by Kurt Lewin.
77. Name and define the three types of change strategies along with their corresponding power
bases.
Copyright © 20168 John Wiley & Sons, Inc. TB 98 – 30
78. Do you support the management practice of manipulation and cooptation to deal with the
resistance to change in an organization? Give reasons.