9-49
66.
The “closed shop,” in which an employer may hire for a job only workers who are already in
the union, is legal in the United States.
67.
Mediation is the process in which a neutral third party, an arbitrator, listens to both parties in a
dispute and makes a decision that the parties have agreed will be binding on them.
68.
Changing the name from personnel department to the human resource department is intended
to suggest the importance of staffing to a company’s success.
Multiple Choice Questions
69.
Which of the following is not one of the soft skills employers often find lacking in many
Millennial applicants?
70.
____________ includes the activities managers perform to plan for, attract, develop, and
retain an effective workforce.
71.
Which of the following is not part of the strategic human resource management process?
72.
What is the final step in the strategic human resource management process?
73.
______________ is the economic or productive potential of employee knowledge and
actions.
74.
__________________ includes aspects such as goodwill, mutual respect, trust, cooperation,
and teamwork.
75.
________________ is the purpose of the strategic human resource process.
76.
A specialist at UPS who rides with couriers to learn about delivery time measurements and
potential service problems is conducting a job __________________.
77.
Michele had been working as an executive assistant to the president for nearly 25 years, so
when she retired no one had a good idea of all that her job entailed. Before she left, Sharon
sat with her for two weeks to observe her duties and ask her the details of all functions.
Sharon was performing a(n) __________.
78.
A ______ summarizes what the holder of the job does and how and why he or she does it.
79.
In considering the staffing an organization might need in the future, human resource managers
should __________.
80.
A(n) ___________ is a report listing your organization’s employees by name, education,
training, languages, and other important information.
81.
Ricco, a HR manager, used reports from the U.S. Bureau of Labor Statistics and the U.S.
Census Bureau for information about his industry’s labor pool in his geographic area to
__________.
82.
The ______________ enforce(s) procedures so employees may vote to have an union and for
collective bargaining.
83.
Which piece of legislation first established the U.S. federal minimum wage?
84.
The Equal Employment Opportunity Commission was established by the _________________
Act.
85.
Which of the following helps guarantee nonhazardous working conditions for employees?
86.
The ____________ is a law that requires an extension of health insurance benefits after
termination.
87.
The ________________ requires employers with more than 50 employees to provide health
insurance.
88.
A California software firm was growing rapidly and hiring frequently, but primarily focused on
campus recruiting at UC Berkeley and Stanford. When one older candidate did not get an
interview after a phone screening, he went to the company’s website and noted all of the
young people in charge. He filed a discrimination lawsuit based on which law?
89.
Allie has a degenerative eye disease that is causing her to gradually lose her eyesight. When
Allie asked her employer to purchase a low-vision computer for her use at work, she was
instead let go. This violates provisions of the __________.
90.
______ occurs when people are hired or promoted, or denied hiring or promotion, for reasons
not relevant to the job.
91.
After being referred by a friend, Hasina attended a job interview. She didn’t feel it went well,
but was surprised when her friend told her the boss didn’t like that she had worn her hijab, a
traditional headscarf. The boss told a coworker after the interview, “Our customers prefer
working with Christians.” This is an example of __________.
92.
Which type of workplace discrimination occurs when an organization uses an employment
practice that results in unfavorable outcomes to a protected class?
93.
If a firm gives all international assignments to people without disabilities, assuming they will
therefore not require special accommodations, which type of workplace discrimination has
occurred?
94.
For years, a mathematics professor experienced abusive behavior at a community college
where he taught. It began with a group of managers spreading rumors and false accusations
that threatened his job. It was emotionally draining and took time and focus away from his job.
This is an example of __________.
95.
Which of the following statements about sexual harassment is true?
96.
Maria worked in a manufacturing facility. Throughout the building there were posters and
calendars of a sexually explicit nature, and they made Maria very uncomfortable. This is
__________.
97.
_______________ is the process of locating and attracting qualified applicants for jobs open
in the organization.
98.
________ entails job posting, placing information about job vacancies and qualifications in
places where employees can see them such as on bulletin boards or the company’s intranet.
99.
Which of the following is the most effective source of new employees?
100.
Compared to internal recruiting which of the following is true of external recruiting?
101.
When Jason became one of three final candidates for a managerial position with a large
pharmaceutical company, the director of the department scheduled a special meeting with
him. There, the two talked about the stressful deadlines and heavy travel required of the
position, as well as the compensation and benefits. Jason appreciated that the director took
time to conduct a(n) __________.
102.
Which of the following statements about background information is false?
103.
A(n) ______________ is susceptible to legal attack because some questions may infringe on
non-job-related matters such as privacy, diversity, or disability.
104.
During a(n) _______________, Megan asked Jeff to tell her about a time when he was able to
overcome some sort of adversity.
105.
Which of the following is a good suggestion for managers when conducting interviews?
106.
Which of the following may be considered, legally, to be an employment test?