35.
(p. 366)
Which of the following assesses the overall degree to which employees are satisfied with
their organization and their job?
36.
(p. 371)
Which of the following statements is most likely true about affectivity?
37.
(p. 371)
Which of the following statements about affectivity is most likely FALSE?
38.
(p. 373)
According to Herzberg’s two-factor theory, which of the following is a hygiene factor?
39.
(p. 373)
Which of the following is one of the motivators described in Herzberg’s two-factor theory?
40.
(p. 374)
Which of the following reflects the degree to which people are given information about
different reward procedures and are treated with dignity and respect?
Essay Questions
41.
(p. 334)
Differentiate between motivation, performance, and effectiveness. Discuss the
relationship between the three concepts.
42.
(p. 334)
What are organizational citizenship behaviors? Provide examples to illustrate your
response.
43.
(p. 339)
How can leaders benefit from studying the different motivational theories and
approaches? What should leaders keep in mind when applying these theories?
44.
(p. 341-
342)
Explain Maslow’s hierarchy of needs.
45.
(p. 343-
344)
What is achievement orientation? How do people with high achievement orientation
scores most likely differ from those with low scores?
46.
(p. 346)
What is the goal setting approach of motivation? How can leaders apply this method
successfully?
47.
(p. 350-
351)
What are the components of the operant approach of motivation? According to research,
what are the effects of this approach?
48.
(p. 366)
Describe the three types of satisfaction components that researchers typically assess on
job satisfaction surveys?
49.
(p. 372-
373)
Briefly describe Herzberg’s two-factor theory.
50.
(p. 375)
Describe the three components of organizational justice.