9 Key
1.
(p. 350)
E-commerce does not include such things as extranet access of inventory databases by
customers and suppliers.
2.
(p. 373)
Wholesale (B2B) electronic commerce relies on many different information technologies, most
of which can be implemented on the Internet, the World Wide Web, corporate intranets, or
extranets.
3.
(p. 374)
E-commerce portals can provide auction and exchange marketplaces for businesses as well
as for individuals.
4.
(p. 355)
Many of the components used for commercial e-commerce applications do not work with
internal, noncommerce e-business applications.
5.
(p. 356)
E-commerce processes must be in place to establish mutual trust and secure access between
the parties in an e-commerce transaction.
6.
(p. 356)
Technology has not yet developed the ability to track a single user’s behavior and preferences
on a particular Web site.
7.
(p. 356)
Searching for a product by its description, such as “girls red gym shorts,” is an example of a
parameter-based search.
8.
(p. 356)
E-commerce content frequently takes the form of multimedia catalogs of product information.
9.
(p. 359)
Event notification software works with workflow management software to monitor all e–
commerce processes and record all relevant events, including unexpected changes or
problem situations.
10.
(p. 360)
Payment processes are simple due to the near-anonymous electronic nature of the
transactions taking place between the networked computer systems of buyers and sellers.
11.
(p. 360)
Banking networks support teller terminals at all bank offices and automated teller machines
(ATMs) at locations throughout the world.
12.
(p. 361)
With a digital wallet payment system, security add-on modules are added to the Web browser.
13.
(p. 375)
Due to federal law, radio spectrum cannot be resold on the secondary market.
14.
(p. 375)
Some companies are attempting to copy the successful consumer-to-consumer market model
in the business-to-business marketplace.
15.
(p. 376)
The organization that controls spectrum is the FAA.
16.
(p. 365)
In certain cases, it is possible to convert a physical good, such as a CD, software, or a
newspaper, into a virtual good that can be downloaded upon purchase.
17.
(p. 369)
Most business-to-consumer e-commerce ventures take the form of auction sites on the World
Wide Web.
18.
(p. 369)
Many companies use simple website design software tools and predesigned templates
provided by their website hosting service to construct their Web retail store.
19.
(p. 368)
According to the text, as more consumers shift their habits from traditional brick-and-mortar
shopping to online shopping, the need for communication with the user decreases.
20.
(p. 372)
Some e-commerce software includes links through which inventory and sales data can be
downloaded into local accounting packages, such as QuickBooks.
21.
(p. 372)
Most hosting companies provide simple site building tools and templates, but few provide the
ability to protect Web store transactions and customer records with passwords and
encryption.
22.
(p. 373)
Business-to-business electronic commerce is the wholesale, supply side of the commercial
process.
23.
(p. 369)
According to the text, email promotion is one of the components of the Build function of
developing a Web store.
24.
(p. 369)
According to the text, discussion groups and chat rooms are one of the components of the
Support function of Serving Your Customers.
25.
(p. 374)
A many-to-one marketplace hosts one major supplier, who dictates product catalog offerings
and prices. Examples include Cisco.com and Dell.com.
26.
(p. 375)
Many B2B e-commerce portals are developed and hosted by third parties who serve as
infomediaries that bring buyers and sellers together in catalog, exchange, and auction
markets.
27.
(p. 375)
In a B2B e-commerce Web portal configuration, a content manager server e-mails buyers 7
and sellers after a market closes to confirm transactions.
28.
(p. 375)
Business buyers can get impartial advice from infomediaries that they can’t get from the sites
hosted by suppliers and distributors.
29.
(p. 376)
Different companies follow very similar paths in deciding how closely, or loosely, to integrate
their Internet initiatives with their traditional operations.
30.
(p. 377)
Customers can shop at OfficeDepot.com at their homes, at their business, or at in-store
kiosks.
31.
(p. 378)
KBtoys.com is a commercial joint venture between two e-tailers of children’s products.
32.
(p. 378)
Barnesandnoble.com was created as an independent e-commerce company that was spun off
by the Barnes & Noble book retail chain.
33.
(p. 379)
There is no universal e-commerce strategy or e-commerce channel choice that works for
every company, industry, or type of business.
34.
(p. 350)
According to the text, which of the following choices correctly describes e-commerce?
35.
(p. 350)
E-commerce includes all of the following except:
36.
(p. 353)
In a typical e-commerce process, _______________ notify suppliers of a new Request For
Quote (RFQ) via e-mail.
37.
(p. 354–
355)
Which of the following is not one of the three basic categories of electronic commerce?
38.
(p. 354–
355)
Electronic personal advertising of products or services to consumers at _______________ is
an important form of C2C e-commerce.
39.
(p. 356)
Authenticating users, authorizing access, and enforcing security features is a component of
the e-commerce process called:
40.
(p. 356)
The e-commerce component that deals with gathering data on customers and their website
behavior and choices is:
41.
(p. 356)
When a company addresses issues such as authenticating users of their website, authorizing
access, and enforcing the security features that protect both consumers and their data, the
company is addressing the _______________ component of the e-commerce process.
42.
(p. 356)
The e-commerce component that deals with developing efficient and effective processes to
help customers find the specific product or service they want to evaluate or buy is:
43.
(p. 356)
When accessing an e-commerce site, you will generally be given access to all of the following
except:
44.
(p. 359)
_______________ software works with workflow management software to monitor all e–
commerce processes and record all relevant events, including unexpected changes or
problem situations.
45.
(p. 358)
_______________ helps employees electronically collaborate to accomplish structured work
tasks within knowledge-based business processes, using predefined sets of business rules,
roles of stakeholders, authorization requirements, routing alternatives, databases, and the
sequence of tasks required for each e-commerce process.
46.
(p. 360)
Most e-commerce systems on the Web involving business and consumers (B2C) depend on
_______________ payment processes.
47.
(p. 360)
Event notification software works with workflow management software to do all the following,
except:
48.
(p. 360)
Payment processes for e-commerce transaction are _______________ due to
_______________ nature of the transactions taking place between the networked computer
systems of buyers and sellers.
49.
(p. 360)
When customers can select products from website catalog displays and put them into a virtual
holding bin for later checkout and processing, they are using a _______________.
50.
(p. 360)
Banking networks support teller terminals at _______________ and automated teller
machines (ATMs) at _______________.
51.
(p. 360–
361)
Electronic funds transfer systems:
52.
(p. 361)
The text describes a number of measures that are being developed in order to solve security
problems associated with online credit card purchases. Which of the following statements is
not one of those measures?
53.
(p. 361)
Many companies use the SSL security method developed by Netscape Communication that
automatically encrypts data passing between a Web browser and a merchant’s server. SSL
stands for:
54.
(p. 361)
Firms such as VISA, MasterCard, IBM, Microsoft, and Netscape have agreed to SET which
stands for:
55.
(p. 362)
E-commerce is changing how companies do business both internally and externally with their
_______________.
56.
(p. 362)
E-commerce applications that focus on the consumer share all of the following goals except:
57.
(p. 365)
Which of the following would generally take the longest time to implement?
58.
(p. 365)
Which of the following is considered a B2B project?
59.
(p. 365)
A basic fact for Internet retailing is that all retail websites are created equal as far as the
_______________ imperative of success in retailing is concerned.
60.
(p. 365)
All the following factors are key to e-tailing, except:.
61.
(p. 365–
366)
Which statement best addresses the e-commerce success factor of selection and value?