Managing Quality: Integrating the Supply Chain, 6e (Foster)
Chapter 9 Managing Supplier Quality in the Supply Chain
1) The ________ is a tool that disaggregates a firm into its core activities to help reduce costs
and identity sources of competitiveness.
A) Delta model
B) value reference model
C) generic data model
D) demand chain
E) value chain
2) Which of the following is not a core activity in the value chain?
A) marketing and sales
B) operations
C) human resource management
D) service
E) inbound logistics
3) Which of the following best describes the hidden factory?
A) system that links together supplier and customer information systems
B) non-value-chain activities having costs but no effect on the customer
C) firms involved in outsourcing business activities
D) disaggregation of a firm into its core activities
E) value-chain activities that add value for the customer
4) The ________ contains all the bureaucratic processes that are not part of the core activities.
A) front office
B) hidden factory
C) product vendor
D) back office
E) data center
5) The linkage between a series of suppliers and consumers involves the complex interaction of
________.
A) inbound logistics and outbound logistics
B) marketing and sales
C) operations, sales, and services
D) logistics, systems, and human behavior
E) consumer behavior and interaction
6) The value chain is part of a ________ that consists of a network of value chains.
A) network system
B) value system
C) supply chain system
D) chain system
E) logistics system
7) Which of the following is not a core value-chain activity?
A) supplier management
B) inbound logistics
C) outbound logistics
D) transformation processes
E) accounting
8) The chain of customers is revealed when you ________.
A) view the step in the chain before you as the customer
B) view the step in the chain after you as the customer
C) view every subsequent step after you as customers
D) view every step in the chain as customers
E) view yourself as the customer of the step before you
9) The supply chain is a tool that disaggregates a firm into its core activities to help reduce costs
and identify sources of competitiveness.
10) Non-value-chain activities typically have costs but no effect on the customer.
11) The final link in the value chain is the ultimate consumer of the product.
12) Inbound and outbound logistics are examples of value-chain activities.
13) The linkage between a series of suppliers and consumers in a value chain involves the
complex interaction of operations, sales, and services.
14) What is the function of the value chain?
15) Describe the concept of the “chain of customers.”
16) ________ is the term used to characterize the relationship between suppliers and customers
when a high degree of linkages and interdependencies exist.
A) Supplier alliance
B) Customer coproduction
C) Supplier-customer interaction
D) Supplier linkage
E) Value partnering
17) In ________, the number of approved suppliers is reduced to just a few.
A) multiple sourcing
B) generic sourcing
C) dual sourcing
D) constricted sourcing
E) selective sourcing
18) ________ reduces the exposures of having a single supplier.
A) Dual sourcing
B) Selective sourcing
C) Multiple sourcing
D) Generic sourcing
E) Constricted sourcing
19) ________ is a tool used by many firms to differentiate and discriminate between suppliers.
A) Supplier estimation
B) Supplier segmentation
C) Supplier differentiation
D) Supplier assessment
E) Supplier evaluation
20) ________ is often recorded on report cards in which potential suppliers are rated based on
criteria such as quality, technical capability, or ability to meet schedule demands.
A) Supplier segmentation
B) Supplier evaluation
C) Supplier assessment
D) Supplier estimation
E) Supplier differentiation
21) ________ rely on external validation of quality programs.
A) Generic filters
B) Sole-source filters
C) Aggregate filters
D) Constricted filters
E) Extrinsic filters
22) Many companies perform lengthy inspections of their suppliers that involve long-term visits
and evaluations. These programs are often called ________.
A) supplier segmentation programs
B) supplier assessment programs
C) supplier requirement programs
D) supplier evaluation programs
E) supplier certification programs
23) ________ is a system that aids customer and supplier communication by linking together
supplier and customer information systems.
A) Value-added network
B) Telecommunication network services
C) Computer data transfer
D) Electronic data interchange
E) Data transmission network
24) ________ results in the suppliers being responsible for managing inventories and keeping
inventory costs low.
A) Vendor-managed inventory
B) Supplier-generated inventory
C) Service level inventory
D) Production inventory
E) Economic order inventory
25) What is the first step for supplier development?
A) Identify critical suppliers.
B) Identify key projects.
C) Define details of agreement.
D) Identify critical products and services.
E) Meet with supplier top management.
26) Which of the following steps for supplier development occurs when there is an agreement
about how the supplier needs to improve and where?
A) Identify key projects.
B) Monitor status and modify strategies.
C) Define details of agreement.
D) Form cross-functional teams.
E) Identify critical products and services.
27) Which of the following steps for supplier development involves cost, commitments of
resources, metrics for improvement, project charters, accountability, and deliverables?
A) Identify critical products and services.
B) Identify key projects.
C) Monitor status and modify strategies.
D) Identify critical suppliers.
E) Define details of agreement.
28) Which of the following services is not included in supplier relationship management
systems?
A) supplier scorecarding
B) spend analytics
C) gap analysis
D) sourcing execution
E) procurement execution
29) ________ is defined as a systems-based approach to performance improvement that
leverages opportunities created by upstream and downstream linkages with suppliers and
customers.
A) Customer relationship management
B) Supplier relationship management system
C) Supplier development system
D) Project management
E) Supply chain quality management
30) ________ refers to narrowing down the list of approved suppliers for a single component to
just one supplier.
A) Multiple sourcing
B) Generic sourcing
C) Dual sourcing
D) Single sourcing
E) Selective sourcing
31) Which of the following is not a potential issue that could arise from single-sourcing?
A) taking away unions’ negotiating power
B) a major shutdown
C) pricing disagreements
D) quality problems
E) transportation problems
32) Supplier audits involve all of the following except ________.
A) a developmental component
B) a visit to the supplier
C) results to the customer
D) product quality objectives
E) procedural objectives
33) Two of the most commonly used sole-source filters are the ________ and ISO 9000.
A) Deming prize categories
B) lean manufacturing philosophies
C) supplier audit criteria
D) Baldrige criteria
E) ISO/TS 16949
34) Electronic Data Interchange systems can do all of the following except ________.
A) isolate bottlenecks
B) balance production systems
C) reduce setup times
D) reduce required staffing
E) reduce lead times
35) Which of the following is not a supplier development activity?
A) supplier evaluation
B) supplier auditing
C) data sharing
D) process sharing
E) consulting