Chapter 9—Human Resources and Diversity
MULTIPLE CHOICE
1. ____ refers to the activities undertaken to attract, develop, and maintain an effective workforce within
an organization.
a.
Human resource management
b.
Recruitment
c.
Talent search
d.
Strategic management
e.
Operations management
2. The strategic approach to human resource management recognizes key elements. Which of the
following is NOT an ingredient in successful human resource management?
a.
All managers are human resource managers.
b.
Employees are viewed as assets.
c.
Human resource management is a matching process.
d.
Only top-line managers are predominantly human resource managers.
e.
All of these are examples of key ingredients in human resource management.
3. All of the following are current strategic issues of particular concern to managers EXCEPT
a.
right people to become more competitive on a global basis.
b.
right people for improving quality, innovation, and customer service.
c.
right people to become more competitive on a local basis.
d.
right people to retain during mergers and acquisitions.
e.
right people to apply new information technology for e-business.
4. All of the following are goals of human resource management EXCEPT
a.
finding the right people for the job.
b.
managing talent so people achieve their potential.
c.
maintaining an effective workforce.
d.
turning over an effective workforce.
e.
both attracting an effective workforce and maintaining an effective workforce.
5. Today, more than ever, strategic decisions are related to human resource considerations. Which of the
following refers to the economic value of knowledge, experience, skills, and capabilities of
employees?
a.
Human capital
b.
Economic capital
c.
Contingency assets
d.
Capital assets
e.
Economic assets
6. Which of the following created the Equal Employment Opportunity Commission?
a.
Americans with Disabilities Act
b.
Civil Rights Act
c.
Equal Pay Act
d.
Vocational Rehabilitation Act
e.
Immigration Reform and Control Act
7. The hiring of applicants based on criteria that are not job-related is called
a.
affirmative action.
b.
equal employment opportunity.
c.
discrimination.
d.
reverse discrimination.
e.
employment-at-will.
8. Lainie was denied a promotion to partner in her accounting firm because of her gender. Lainie is a
victim of
a.
discrimination.
b.
affirmative action.
c.
equal employment opportunity.
d.
employment-at-will.
e.
termination-at-will.
9. ____ is a policy requiring employers to be proactive in being certain that equal opportunity exists for
all within their organization.
a.
Equal employment opportunity
b.
Discrimination
c.
Reverse discrimination
d.
Affirmative action
e.
Employment-at-will
10. Greene, Inc. requires that all managers undergo gender sensitivity training with the intent of
eliminating gender stereotypes in the organization. This is an example of
a.
equal employment opportunity.
b.
affirmative action.
c.
cultural bias.
d.
employment-at-will.
e.
sexual harassment.
11. The ____ prohibits discrimination against qualified individuals by employers for a demand of
“reasonable accommodation.”
a.
Civil Rights Act
b.
American with Disabilities Act
c.
Vocational Rehabilitation Act
d.
Family and Medical Leave Act
e.
Equal Pay Act
12. Which of the following restricts mandatory retirement?
a.
The Americans with Disabilities Act
b.
The Immigration Reform and Control Act
c.
The Vocational Rehabilitation Act
d.
The Age Discrimination in Employment Act
e.
The Vietnam-Era Veterans Readjustment Act
13. The ____ prohibits discrimination based on physical or mental disability.
a.
Civil Rights Act
b.
Immigration Reform and Control Act
c.
Vocational Rehabilitation Act
d.
Age Discrimination in Employment Act
e.
Vietnam-Era Veterans Readjustment Act
14. Family and Medical Leave Act requires employers to provide up to ____ weeks unpaid leave for
childbirth, adoption, or family emergencies.
a.
8
b.
12
c.
16
d.
24
e.
52
15. Which Health/Safety law requires continued health insurance coverage (paid by employee) following
termination?
a.
Consolidated Omnibus Budget Reconciliation Act
b.
Health Maintenance Organization Act
c.
Occupational Safety and Health Act
d.
Family and Medical Leave Act
e.
None of these
16. ____ is/are part of the new social contract for employees.
a.
Job security
b.
A cog in the machine
c.
Knowing
d.
Employability, personal responsibility
e.
Routine jobs
17. From the employer’s viewpoint, which of these is part of new social contract?
a.
Standard training programs
b.
Limited information
c.
Incentive compensation
d.
Routine jobs
e.
Job security
18. A(n) ____ is a company that is highly attractive to potential employees because of human resources
practices that focus on tangible and intangible benefits, and that embraces a long-term view to solving
immediate problems.
a.
Fortune 500 company
b.
employer of choice
c.
socially responsible firm
d.
rural firm
e.
family-owned corporation
19. In the new workplace, ____ are people who work for an organization, but not on a permanent or
full-time basis.
a.
upper-level employees
b.
direct-related workers
c.
temporary employees
d.
contingent workers
e.
low-level employees
20. Which of the following means using computers and telecommunications equipment to do work
without going to an office?
a.
Telecommuting
b.
Social Loafing
c.
New social contract
d.
Outsourcing
e.
Realistic Job Preview
21. ____ is the first step in attracting an effective work force.
a.
Selecting the candidate
b.
Choosing recruiting sources
c.
Applying the matching model
d.
Human resource planning
e.
Initiating change
22. ____ is the second step in attracting individuals who show signs of becoming valued, productive, and
satisfied employees.
a.
Selecting the candidate
b.
Choosing recruiting procedures
c.
Applying the matching model
d.
Human resource planning
e.
Initiating change
23. In utilizing the matching model of employee selection, the organization offers ____ and the employee
offers ____.
a.
contributions, inducements
b.
inducements, contributions
c.
contributions, pay and benefits
d.
ability, training
e.
skills, rewards
24. The forecasting of human resource needs and the projected matching of individuals with expected job
vacancies is referred to as human resource
a.
development.
b.
organizing.
c.
planning.
d.
selection.
e.
downsizing.
25. Bryan, who works in the human resource department, is interested in gathering data on the projected
number of resignations and retirements over the next ten years. He is most likely performing which of
the following activities?
a.
Choosing a recruiting source
b.
Selecting an employment candidate
c.
Human resource planning
d.
Welcoming new employees
e.
Downsizing
26. All of the following are questions relevant to human resource planning EXCEPT
a.
“What is the current turnover rate?”
b.
“What is the volume of business expected to be over the next five years?”
c.
“What was the volume of business over the past five years?
d.
“How will new technology affect the organization?”
e.
All of these are relevant questions for human resource planning.
27. Jenna has been given the assignment of determining how many new tellers her bank will need to hire
over the next five years. Which of the following questions is irrelevant to her task?
a.
How many tellers are expected to retire over the next five years?
b.
What new technologies (e.g., automated teller machines) will be introduced over the next
five years?
c.
How many new branches does the bank expect to open over the next five years?
d.
All of these are relevant
e.
All of these are irrelevant
28. ____ is defined as activities or practices that define the characteristics of applicants to whom selection
procedures are ultimately applied.
a.
Selection
b.
Recruiting
c.
Training
d.
Developing
e.
Planning
29. An example of ____ is when current employees are given preference when a position opens in their
organization.
a.
discrimination
b.
internal recruiting
c.
nepotism
d.
external recruiting
e.
cannibalizing
30. ____ generates higher employee commitment, development, and satisfaction than does ____.
a.
External recruiting, internal recruiting
b.
External selection, internal selection
c.
Internal recruiting, external recruiting
d.
Internal recruiting, internal selection
e.
Downsizing, monetary rewards
31. Conolly Company uses internal recruiting whenever possible. This practice
a.
costs more than external recruiting.
b.
decreases employee satisfaction.
c.
generates increased employee commitment.
d.
demotivates existing employee given limited socializing opportunities.
e.
gives employees an upper hand in negotiations.
32. ____ is a systematic process of gathering and interpreting information about the essential duties.
a.
A job analysis
b.
A job listing
c.
A job requirement
d.
A job description
e.
A realistic job preview
33. Which of the following is NOT a method used in external recruiting?
a.
Private employment agencies
b.
Employee referrals
c.
Newspaper advertising
d.
Employee resource chart
e.
State employment services
34. Which of the following is a recruiting approach that gives applicants all pertinent and realistic
information about the job and the organization?
a.
Reality check
b.
Affirmative action
c.
Realistic job preview
d.
Employment-at-will
e.
Chart selection approach
35. ____ is a listing of job duties and desirable qualifications for a particular job.
a.
A job analysis
b.
A job listing
c.
A job requirement
d.
A job description
e.
A realistic job previews
36. A(n) ____ typically lists job duties as well as desirable qualifications for a particular job.
a.
job description
b.
application form
c.
assessment test
d.
paper-and-pencil test
e.
OJT
37. Rock Bottom, Inc. (RBI) has a relatively high turnover rate among its new employees. Recently, the
human resource department conducted a series of interviews with employees who were choosing to
leave RBI after a short period of time. It was concluded that unmet expectations were the primary
reason these people were leaving so soon. RBI can begin to solve this problem by emphasizing
a.
external recruiting.
b.
affirmative action.
c.
better training and development.
d.
the use of realistic job previews.
e.
employment-at-will.
38. Recruiting methods that are used to promote the hiring, development, and retention of “protected
groups” are examples of
a.
equal employment opportunity.
b.
affirmative action.
c.
illegal discrimination.
d.
unfair labor practices.
e.
nepotism.
39. ____ dramatically extends the organization‘s recruiting reach, offering access to a wider pool of
applicants and saving time and money.
a.
Competitor referrals
b.
E-cruiting
c.
Newspaper ads
d.
Trade shows
e.
Hiring older workers
40. Which of the following refers to the process of determining the skills, abilities, and other attributes a
person needs to perform a particular job?
a.
Recruiting
b.
Training
c.
Selection
d.
Development
e.
Orientation
41. Which of the following is a device for collecting information about an applicant’s education, previous
job experience, and other background characteristics?
a.
Employment test
b.
An assessment center
c.
An application form
d.
An affirmative action form
e.
A Privacy form
42. While interviews are ____, they are generally ____ predictors of subsequent job performance.
a.
rarely used, not valid
b.
widely used, not valid
c.
rarely used, excellent
d.
widely used, valid
e.
painful, excellent
43. All of the following are selection devices used for assessing applicant qualifications EXCEPT
a.
application form.
b.
interview.
c.
employment test.
d.
assessment center.
e.
drug usage test.
44. Which of these may include intelligence tests, aptitude and ability test, and personality inventories?
a.
Assessment tests
b.
Probability exams
c.
Employment tests
d.
Development tests
e.
Culture exams
45. On employee applications and during interviews, it is appropriate to ask all of the following EXCEPT
a.
race or color of skin.
b.
if the applicant is over 18.
c.
if the applicant has ever been convicted of a crime.
d.
prior work experience.
e.
if the applicant has a legal right to work in the United States.
46. ____ requires the applicant to play the role of a manager who must decide how to respond to ten
memos in his or her in-basket within a two-hour period.
a.
Multitasking
b.
Employee motivation test
c.
In-basket simulation
d.
Employee capability test
e.
Cold call simulation
47. One of the newest ways of gauging whether a candidate is right for the company is by checking
a.
previous places of employment.
b.
with references.
c.
trial employment period.
d.
aptitude tests.
e.
social networking sites.
48. In ____, an experienced manager shows a new employee how to perform job duties.
a.
on-the-job training
b.
classroom training
c.
orientation training
d.
computer-assisted instruction
e.
realistic job previews
49. The most common form of formal corporate training is
a.
on-the-job training.
b.
classroom training.
c.
orientation training.
d.
developmental training.
e.
external training.
50. Pizza Deluxe University is an in-house center and education facility that offers broad-based learning
opportunities for employees. Pizza Deluxe University would be considered a(n)
a.
assessment center.
b.
on-the-job training center.
c.
orientation center.
d.
corporate university.
e.
learning community.
51. The process of observing and evaluating an employee’s performance, recording the assessment, and
providing feedback to the employee is referred to as
a.
orientation training.
b.
classroom training.
c.
a paper-and-pencil test.
d.
performance appraisal.
e.
none of these.
52. ____ provide more challenging assignments, prescribe new responsibilities, and help employees grow
by expanding and developing their abilities.
a.
Promotions
b.
Appraisals
c.
Evaluations
d.
Endorsements
e.
Coaching
53. Which of the following refers to a method of directing, instructing, and training a person with the goal
to develop specific management skills?
a.
Mentoring
b.
Shadowing
c.
Coaching
d.
Apprenticeship
e.
Guiding
54. Which of the following is a process that uses multiple raters, including self-rating, to appraise
employee performance and guide development?
a.
A 360-degree feedback
b.
Job evaluation
c.
Multiple-rater appraisal
d.
Performance appraisal interview
e.
Homogeneity appraisal
55. Which of the following performance appraisal methods essentially evaluates employees by pitting
them against one another?
a.
Performance review ranking system
b.
Semantic differential rating scale
c.
Behaviorally anchored rating scale
d.
Unidimensional rating scale
e.
All of these
56. ____ is developed from critical incidents relating to job performance.
a.
Performance appraisal interview
b.
Semantic differential rating scale
c.
Behaviorally anchored rating scale
d.
Unidimensional rating scale
e.
All of these
57. One of the most dangerous performance evaluation errors is ____, which places an employee into a
class or category based on one or a few traits or characteristics.
a.
homogeneity
b.
the halo effect
c.
stereotyping
d.
diversion
e.
leniency
58. Colby is a new interviewer who just finished an interview with Renee. Her professional style and her
flawless grooming immediately struck him. Colby gave Renee a very good evaluation although her
previous work experience and educational background were not that exceptional. What rating error did
Colby succumb to?
a.
Halo effect
b.
Central tendency
c.
Homogeneity
d.
Leniency
e.
General tendency
59. Which of the following refers to all monetary payments and all goods or commodities used in lieu of
money to reward employees?
a.
Bonus
b.
Compensation
c.
Wages
d.
Incentive Pay
e.
Point System
60. With ____, compensation is linked to the specific tasks that an employee performs.
a.
skill-based pay
b.
incentive pay
c.
job-based pay
d.
salary
e.
competency-based pay
61. ____ is incentive pay that ties at least part of compensation to employee effort and performance.
a.
Pay-for-performance
b.
Seniority pay
c.
Universal compensation plan
d.
Cafeteria-plan
e.
Group performance pay
62. ____ allow employees to select the benefits of greatest value to them.
a.
Pay-for-performance
b.
Cafeteria-plan benefits packages
c.
Incentive pay
d.
Group performance pay
e.
Merit-based pay
63. Which are used to help determine why employees are leaving their jobs?
a.
Termination interviews
b.
Focus groups
c.
Employment tests
d.
Exit interviews
e.
Assessment Centers
64. Recruiting and selecting employees involves which human resource management goal?
a.
Implementing strategies
b.
Managing talent
c.
Maintaining an effective workforce
d.
Finding the right people
e.
Controlling strategies
65. Which of the following is tied to the goal of managing talent in organizations?
a.
Labor relations
b.
Job analysis
c.
Wages and salary
d.
HRM planning
e.
Training and development
66. Which of the following is a key performance driver that is tied to human capital investments?
a.
Revenue growth
b.
Innovation
c.
Workforce planning
d.
Career development
e.
Recruiting
67. Which legal act establishes mandatory safety and health standards in organizations?
a.
Occupational Safety and Health Act
b.
Consolidated Omnibus Budget Reconciliation Act
c.
Family and Medical Leave Act
d.
Americans with Disabilities Act
e.
Civil Rights Act
68. Artie’s Pretzels is a small but well-known company that receives thousands of job applications every
year, though it only fills about 50 positions annually. Company managers have learned that Artie’s
human resource practices are one of the driving factors that attract potential employees. Artie’s
Pretzels can be described as what type of organization?
a.
Contingency employer
b.
Employer of options
c.
Employer of choice
d.
Employer of necessity
e.
Telecommuter-friendly employer
69. Which legal act underscored the need for well-written job descriptions and specifications that
accurately reflect the mental and physical dimensions of jobs?
a.
Vocational Rehabilitation Act
b.
Accountability Act
c.
Civil Rights Act
d.
Americans with Disabilities Act
e.
Patient Protection and Affordable Care Act
70. At GoodSpeak Telecommunications, employees receive a cash bonus when they submit names of
people who subsequently accept employment with the company. This is an example of which
innovation in recruiting?
a.
Trade group networking
b.
Social networking
c.
Employee referral
d.
Cold call recruiting
e.
Geographic networking
71. Which of the following is inappropriate to ask on an employment application?
a.
If the applicant is over 18
b.
Where the applicant went to school
c.
If the applicant has ever been convicted of a crime
d.
Whether the applicant has any disabilities that might inhibit job performance
e.
Applicant’s ancestry/ethnicity
72. What type of interview allows the applicant a great deal of freedom in determining the course of the
conversation, bringing to light information that could otherwise remain concealed?
a.
Nondirective interview
b.
Structured interview
c.
Panel interview
d.
Biographical interview
e.
Situational interview
73. Blayne is interviewing for an IT specialist position at a technology firm. His interviewer informs him
that he will ask him a series of standardized questions that are being asked of every applicant
interviewing for the same position. This can best be described as what type of interview?
a.
Nondirective interview
b.
Structured interview
c.
Panel interview
d.
Biographical interview
e.
Situational interview
74. While on a job interview for an administrative position at a university, Alyssa was asked to respond to
simulated memos and emails that are similar to those she would address if she was in that position.
This is an example of a(n):
a.
Cognitive ability test
b.
Performance review
c.
360 degree feedback test
d.
Work sample test
e.
Assessment center
75. When an experienced employee guides and supports a newcomer or less-experienced employee, this is
referred to as:
a.
Mentoring
b.
Coaching
c.
Managing
d.
Directing
e.
Consulting
76. A junior VP at a financial services firm meets regularly with Edward, a retired businessman who is
now in the business of directing, instructing, and training managers in the development of their
personal competencies. Edward can best be described as a(n):
a.
Enabler
b.
Protege
c.
Coach
d.
Recruiter
e.
Mentor
77. Sandra, a human resources manager at an advertising firm, is currently in the process of determining
the value and worth of advertising executive positions within the agency. This is referred to as:
a.
Compensation
b.
Rightsizing
c.
Wage and salary surveying
d.
Incentive pay
e.
Job evaluation
78. Intentionally reducing the company’s workforce to the point where the number of employees is
deemed to be right for the company’s current situation is referred to as:
a.
Restructuring
b.
Rightsizing
c.
Supersizing
d.
Reengineering
e.
Recruiting
79. All of the following are changes that are reshaping our workforce EXCEPT
a.
aging workforce.
b.
growth in Hispanic and Asian workers.
c.
women outnumbering men.
d.
growth in foreign-born population.
e.
younger workforce.
80. Which of the following group is expected to grow the most in employment from 2008 to 2018?
a.
Hispanic
b.
Asian
c.
African American
d.
European
e.
White
81. ____ is defined as all the ways in which people differ.
a.
Multiplicity
b.
Diversity
c.
Seniority
d.
Culture
e.
Variation
82. According to MANAGER’S SHOPTALK in chapter 13, which of the following is not a characteristic
used to help foreign managers understand Americans?
a.
Americans are formal.
b.
Americans value punctuality.
c.
Americans believe in work.
d.
Americans are independent and individualistic.
e.
Americans are competitive.
83. Traditional model dimensions of diversity include
a.
income.
b.
race.
c.
parental status.
d.
education.
e.
religious beliefs.
84. Inclusive dimensions of diversity include
a.
income.
b.
nationality.
c.
pay level.
d.
work style.
e.
all of these.
85. All of the following are traditional model dimensions of diversity EXCEPT
a.
age.
b.
sexual orientation.
c.
religious beliefs.
d.
physical ability.
e.
all of these are primary dimensions of diversity.
86. All of these are inclusive dimensions of diversity EXCEPT
a.
parents.
b.
lifestyle.
c.
income.
d.
military experience.
e.
sexual orientation.
87. Inclusive dimensions of diversity
a.
have a greater impact than do primary dimensions.
b.
are inborn.
c.
can change throughout one’s lifetime.
d.
include such factors as gender.
e.
none of these.
88. Which of the following is not a dividend of workplace diversity?
a.
Reduced costs associated with high turnover, absenteeism, and lawsuits.
b.
Increased understanding of the marketplace.
c.
Better use of employee talent.
d.
Increased costs associated with high turnover, absenteeism, and lawsuits.
e.
Enhanced quality of team problem solving.
89. ____ means creating a climate in which the potential advantages of diversity for organizational or
group performance are maximized while the potential disadvantages are minimized.
a.
Managing diversity
b.
Maxi-Min approach
c.
Managing differentiation
d.
Advantageous approach
e.
Maximum benefit approach
90. Which of the following prohibits discrimination on the basis of race, color, religion, national origin,
and sex?
a.
Age Discrimination in Employment Act
b.
Title VII of the Civil Rights Act of 1964
c.
Equal Pay Act of 1963
d.
Americans with Disabilities Act
e.
Title VIII of the Civil Rights Act Amendment of 1972
91. ____ is a rigid, exaggerated, irrational belief associated with a particular group of people.
a.
Label
b.
Prejudice
c.
Typecast
d.
Discrimination
e.
Stereotype
92. ____ is a psychological experience of a person who, usually engaged in a task, is aware of a stereotype
about his or her identity group suggesting he or she will not perform well on that task.
a.
Typecast threat
b.
Discriminatory threat
c.
Labeling
d.
Stereotype threat
e.
Classified threat
93. ____ reflects the belief that one’s own group is superior to other groups.
a.
Ethnorelativism
b.
Ethnocentrism
c.
Pluralism
d.
Geocentricism
e.
Regiocentrism
94. An ethnocentric perspective leads to
a.
a monoculture.
b.
diversity in the workplace.
c.
pluralism.
d.
ethnorelativism.
e.
a global perspective.
95. Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the
emergence of alternative values. Phlex is most likely
a.
a diverse organization.
b.
an organization that encourages pluralism.
c.
a monoculture.
d.
geocentric.
e.
minority-owned organization.
96. ____ is the belief that groups are inherently equal.
a.
Ethnorelativism
b.
Ethnocentrism
c.
Pluralism
d.
Geocentricism
e.
Monoculture
97. Which of the following means that an organization accommodates several subcultures?
a.
Monoculturalism
b.
Pluralism
c.
Ethnorelativism
d.
Geocentricism
e.
Ethnocentrism