Chapter 9: Designing Adaptive Organizations
TRUE/FALSE
1. The process view of an organization will typically be very similar to the structural, hierarchical view
of the organization.
2. The two disadvantages associated with product departmentalization are costly duplication and
difficulties with cross-departmental coordination.
3. Specialized jobs are generally inefficient.
4. Job enlargement and job enrichment mean essentially the same thing.
MULTIPLE CHOICE
1. __________ is the collection of activities that transforms inputs into outputs that customers value.
a.
Reengineering
b.
Functionalization
c.
Organizational structure
d.
Production positioning
e.
Intraorganizational process
2. One of the key assumptions underlying the chain of command is __________, which means that
workers should report to just one supervisor.
a.
delegation of command
b.
empowerment
c.
synergistic authority
d.
unity of command
e.
centralization of authority
3. A(n) __________ function is an activity that contributes directly to creating or selling the company’s
products.
a.
staff
b.
line
c.
mechanistic
d.
organic
e.
charted
4. The core philosophy upon which the job characteristic model is based is:
a.
reciprocity
b.
empathy
c.
autonomy
d.
internal motivation
e.
motivational valences
5. A(n) __________ organization is an organization that is characterized by specialized jobs and
responsibilities, precisely defined, unchanging roles, and a rigid chain of command based on
centralized authority and vertical communication.
a.
modular
b.
departmentalized
c.
standardized
d.
organic
e.
mechanistic
6. Which of the following statements about open office systems is true?
a.
Open office systems tend to decrease interaction by removing physical barriers that
separate workers.
b.
Open office systems increase the degree of behavioral formality within an office.
c.
Open office systems have much more shared space than private space.
d.
Companies are uniformly enthusiastic about the benefits of open office systems.
e.
All of these statements about open office systems are true.
7. Except for the core business activities that they can perform better, faster, and cheaper than others,
__________ outsource all remaining business activities to outside companies, suppliers, specialists, or
consultants.
a.
modular organizations
b.
hierarchical organizations
c.
boundaryless organizations
d.
organizational networks
e.
virtual organizations