36) Supplier evaluation is not to be confused with ________, which implies resource
expenditures to improve to supplier performance over a long period of time.
A) supplier development
B) supplier relationship management systems
C) supplier auditing
D) vendor-managed inventory
E) single-sourcing
37) In a study of supply chain quality practices, the highest ranking quality tool for supply chain
professionals was ________.
A) customer relationship management
B) supplier development
C) leadership
D) benchmarking
E) training
38) Which of the following is not a method or criteria for supplier development project
selection?
A) impact
B) ROI
C) feasibility
D) complexity
E) required investments
39) Managing inbound logistics in the supply chain involves working with suppliers who provide
parts, raw materials, components, and services.
40) Single sourcing refers to narrowing down the list of approved suppliers for a single
component to just a few suppliers.
41) Dual sourcing reduces the exposure of having a single supplier.
42) Supplier segmentation is a tool used by many firms to differentiate and discriminate between
suppliers.
43) Sole-source filters that are used in many companies rely on internal validation of quality
programs.
44) Performing lengthy inspections of suppliers that involve long-term visits and evaluations are
called supplier certification programs.
45) Supplier audits tend to have the developmental component that is found in supplier
development programs.
46) Electronic Data Interchange is a system that aids customer and supplier communication by
linking together supplier and customer information systems.
47) Customers help suppliers to increase setup times in an effort to reduce lead times.
48) Vendor-managed inventory results in the supplier being responsible for managing
inventories and keeping inventory costs low.
49) The first step for supplier development is to identify critical suppliers.
50) Supplier evaluation is a supplier development activity.
51) Supplier awards are only issued based upon the Baldrige criteria.
52) Key projects are identified when there is an agreement about how the supplier needs to
improve and where.
53) Supplier relationship management systems have the capability to ensure contract compliance
and reduce maverick spending.
54) Customer relationship management is defined as a systems-based approach to performance
improvement that leverages opportunities created by upstream and downstream linkages with
suppliers and customers.
55) Differentiate between single sourcing and dual sourcing.
56) What are some of the potential drawbacks of single sourcing?
57) Describe the concept of supplier evaluation.
58) What is electronic data interchange?
59) State the seven steps for supplier development.
60) List the capabilities of supplier relationship management systems in SAS ERP systems.
61) The supplier development program developed by Chrysler, Ford, and General Motors as a
single standard for certifying suppliers was called ________.
A) targets for excellence
B) Q1
C) business process reengineering
D) QS 9000
E) ISO 13485
62) The ISO/TS 16949 standard applies only to ________ companies.
A) telecom
B) automotive
C) aviation
D) healthcare
E) information technology
63) Which of the following is not a section of ISO/TS 16949?
A) management responsibility
B) product realization
C) resource management
D) measurement, analysis, and improvement
E) supplier development
64) For the ________ section of ISO/TS 16949, suppliers must recognize key processes and
document these processes.
A) management responsibility
B) measurement, analysis, and improvement
C) product realization
D) quality management system
E) resource management
65) For the ________ section of ISO/TS 16949, the extent to which management is committed to
the development and implementation of quality management, and continuous improvement is
documented.
A) management responsibility
B) resource management
C) product realization
D) measurement, analysis, and improvement
E) quality management system
66) Which of the following sections of ISO/TS 16949 requires the management to provide
infrastructure such as bricks and mortar, equipment, and support systems?
A) management responsibility
B) resource management
C) quality management system
D) product realization
E) measurement, analysis, and improvement
67) The ________ section of ISO/TS 16949 includes aspects such as purchasing, suppliers,
control plans, setups, preventive maintenance, and traceability.
A) management responsibility
B) measurement, analysis, and improvement
C) product realization
D) quality management system
E) resource management
68) For the ________ section of ISO/TS 16949, the company needs to provide documentation
that it can demonstrate product conformity and quality management system conformity.
A) measurement, analysis, and improvement
B) resource management
C) quality management system
D) product realization
E) management responsibility
69) ISO/TS 16949 does not specify the quality system requirements for the ________ of
automotive-related products.
A) servicing
B) design and development
C) disposal
D) installation
E) production
70) The ________ section of ISO/TS 16949 is responsible for developing policy, communicating
with the organization relative to customer service, and establishing quality objectives.
A) management responsibility
B) resource management
C) product realization
D) measurement, analysis, and improvement
E) quality management system
71) The certification program developed by General Motors was called Q1.
72) QS 9000 was a common standard adopted by Chrysler, General Motors, and Ford for
certifying suppliers.
73) The ISO/TS 16949 standard applies only to healthcare companies.
74) For the quality management system section of ISO/TS 16949, suppliers must recognize key
processes and document these processes.
75) The resource management section of ISO/TS 16949 includes aspects such as purchasing and
control plans.
76) For the measurement, analysis, and improvement section of ISO/TS 16949, the company
needs to provide documentation that it can demonstrate product conformity and quality
management system conformity.
77) Explain the ISO/TS 16949 standard.