Chapter 09: Human Resources Management
Test Bank
MULTIPLE CHOICE
1. The human resources management process is also known as the __________.
a.
staffing process
b.
human resource cycle
c.
personnel system
d.
onboarding/offboarding process
2. In relation to the parts of the human resources management process, labor relations would fall
under __________.
a.
human resources planning
b.
attracting employees
c.
developing employees
d.
retaining employees
3. In relation to the parts of the human resources management process, job analysis would fall
under __________.
a.
human resources planning
b.
attracting employees
c.
developing employees
d.
retaining employees
4. In relation to the parts of the human resources management process, orientation would fall
under __________.
a.
human resources planning
b.
attracting employees
c.
developing employees
d.
retaining employees
5. In relation to the parts of the human resources management process, performance appraisal
would fall under __________.
a.
human resources planning
b.
attracting employees
c.
developing employees
d.
retaining employees
6. In relation to the parts of the human resources management process, health and safety would fall
under __________.
a.
human resources planning
b.
attracting employees
c.
developing employees
d.
retaining employees
7. In relation to the parts of the human resources management process, compensation would fall
under __________.
a.
human resources planning
b.
attracting employees
c.
developing employees
d.
retaining employees
8. The largest professional association for human resource management is the __________.
a.
Association of Human Resource Professionals (AHRP)
b.
Human Resources International (HRI)
c.
Society for Human Resource Management (SHRM)
d.
Human Resource Management Academy (HRMA)
9. The HRM process involves ________, attracting, _________, and retaining employees.
a.
planning for; developing
b.
planning for; staffing
c.
advertising; developing
d.
analyzing; planning
10. The Equal Employment Opportunity Act of 1972 applies to _________.
a.
all organizations
b.
most organizations with 15 or more employees
c.
only public organizations
d.
people over 50 years of age
11. The Equal Employment Opportunity Commission (EEOC) is responsible for ______.
a.
protecting women as a minority group
b.
employee selection criteria
c.
enforcing union contracts
d.
enforcing equal opportunity laws
12. Lena is speaking to a lawyer because she discovered that William is being paid more than her,
even though they do exactly the same job, have worked for the company for the same amount of
time, and have the same education and experience. The lawyer tells Lena that she might very
well have a case because of the __________.
a.
Civil Rights Act of 1991
b.
Equal Pay Act of 1963
c.
Work Equality Act of 1967
d.
Equal Employment Opportunity Act of 1972
13. The Age Discrimination in Employment Act prohibits age discrimination against people older
than __________.
a.
18
b.
21
c.
40
d.
65
14. Rena may legally place an advertisement seeking male models to model her line of men’s suits
because, in this case, being male is a(n) __________.
a.
pro forma job qualification
b.
de jure occupational requirement
c.
ex post facto job requirement
d.
bona fide occupational qualification
15. Which of the following questions might be acceptable in an interview?
a.
Have you ever worked under a different name?
b.
What is your date of birth?
c.
Can you provide a birth certificate?
d.
Are you Native American?
16. Which of the following questions might be acceptable in an interview?
a.
What is your maiden name?
b.
Are you 21 or older?
c.
Have you ever been arrested?
d.
How much longer do you plan to work before retiring?
17. Khalil’s boss, Vera, told Khalil that she would give him a promotion if he had sex with her.
Vera is committing __________ sexual harassment.
a.
ad hoc
b.
quid pro quo
c.
a mensa et thoro
d.
quo ad hoc
18. Marcus has continued to tell sexually explicit jokes during lunch breaks even after being
warned that such behavior was inappropriate and that he had to stop. Marcus is engaging in
__________ sexual harassment.
a.
intimidating work environment
b.
offensive work environment
c.
antisocial work environment
d.
hostile work environment
19. Which of the following is not a reason why some organizations have policies regarding
romance at work?
a.
Sexuality at work detracts from productivity.
b.
Romance can trigger questions about fairness and favoritism.
c.
Romantic relationships between managers and their employees are considered, by
law, to be sexual harassment.
d.
Romance can disrupt team cohesiveness.
20. Regarding sexual harassment, which of the following is most likely to be the responsibility of
managers rather than the HR department?
a.
Determine the accuracy of reported violations
b.
Help prevent violations
c.
Investigate violations
d.
Handle paperwork and recordkeeping regarding violations
21. The process of staffing the organization to meet its objectives is __________.
a.
objective-oriented staffing practices
b.
human resources management by objectives
c.
corporate strategy aligned staffing
d.
strategic human resources planning
22. The __________ identifies the tasks and responsibilities of a position.
a.
job analysis
b.
job description
c.
job specification
d.
job statement
23. Gavin is always careful to explain to prospective employees both the positive and negative
aspects of the job. As an example, while the job pays very well and offers excellent benefits,
employees are expected to work long hours and at least one weekend every month. Gavin is
giving employees a __________.
a.
relevant job description
b.
reasonable job expectation
c.
realistic job preview
d.
reliable job information
24. __________ is an excellent source of job descriptions and job specifications.
a.
Job Descriptions Online
b.
Occupational Information Network
c.
Job Specification Database
d.
Human Resource Information System
25. ________ is the process of attracting qualified candidates to apply for job openings.
a.
Selection
b.
Marketing
c.
Recruiting
d.
Hiring
26. Mayuko plans to fill the open sales manager position with one of her current sales employees. In
this case, Mayuko is relying on __________ to fill the position.
a.
employee referrals
b.
walk-ons
c.
inboarding
d.
internal recruiting
27. A new term used to describe both horizontal and lateral transfers within an organization is
__________.
a.
unidirectional transfers
b.
bidirectional mobility
c.
two-dimensional transfers
d.
internal mobility
28. __________ are good places to recruit people who have little or no prior experience.
a.
Educational institutions
b.
Temporary agencies
c.
Public agencies
d.
Private employment agencies
29. Executive recruiters are sometimes referred to as __________.
a.
management agents
b.
headhunters
c.
promoters
d.
private recruiters
30. The process of choosing the most qualified applicant recruited for a job is called __________.
a.
hiring
b.
selection
c.
designation
d.
screening
31. The primary function of an application or resume is to __________.
a.
screen applicants to select the top candidates to proceed
b.
provide the basis for interview questions
c.
predict job success
d.
allow for the selection of a diverse pool of candidates to interview
32. An estimated 60% to 70% of U.S. applicants take __________, especially when being
considered for customer service jobs.
a.
achievement tests
b.
aptitude tests
c.
personality tests
d.
physical exams
33. __________ are places in which job applicants undergo a series of tests, interviews, and
simulated experiences to determine their potential.
a.
Vestibule testing centers
b.
Assessment centers
c.
Evaluation centers
d.
Screening centers
34. When Shyleigh is reviewing prospective employees’ resumes, she doesn’t pay much attention
to their references because she knows __________.
a.
they are time-consuming to check
b.
past performance is not indicative of future results
c.
they’ve been replaced by testing
d.
they’re rarely negative
35. The most heavily weighted step in the selection process is usually __________.
a.
the interview
b.
screening interviews
c.
the application
d.
background checks
36. Including trusted __________ in the interview process is a trend intended to help ensure that the
selected candidate fits well with the organizational culture.
a.
top managers
b.
middle managers
c.
first-line managers
d.
employees
37. Jamal believes he is an experienced and skilled interviewer. As a result, he does not prepare a
standardized list of questions or topics to cover with each candidate and, instead, allows the
conversation to develop spontaneously. Jamal’s interviews would be described as __________.
a.
improvised
b.
free-form
c.
unstructured
d.
organic
38. Taylor enters each interview with a prepared list of questions but typically asks several
unplanned questions of each interviewee, and those questions vary from person to person.
Taylor’s interviews would be described as __________.
a.
semistructured
b.
informal
c.
partially outlined
d.
probing
39. Marta has developed a set of interview questions that she always asks each and every candidate
that she interviews. Marta’s interviews would be described as __________.
a.
mechanistic
b.
closed-ended
c.
formal
d.
structured
40. Malcolm asked Leesa, “Tell me about a time you had trouble getting along with a coworker and
how you dealt with the problem.” This is an example of a(n) __________ question.
a.
probing
b.
behavioral
c.
hypothetical
d.
closed-ended
41. Malcolm asked Leesa, “What would you do if you saw a fellow employee cheating a
customer?” This is an example of a (n) __________ question.
a.
probing
b.
behavioral
c.
hypothetical
d.
closed-ended
42. Malcolm asked Leesa, “Have you worked in sales in the past?” This is an example of a (n)
__________ question.
a.
probing
b.
behavioral
c.
hypothetical
d.
closed-ended
43. Within the selection process, tests can be useful in predicting the job success of a candidate as
long as the test meets the guidelines for _____________.
a.
validity and fairness
b.
reliability and validity
c.
privacy and reliability
d.
fairness and privacy
44. The order in which an interview should take place is ____________.
a.
open the interview, ask your questions, present the realistic job preview, close the
interview, and introduce top candidates to coworkers
b.
review the job description, prepare a realistic job preview, ask your questions,
introduce top candidates to coworkers, and close the interview
c.
open the interview, present the realistic job preview, ask your questions, introduce
top candidates to coworkers, and close the interview
d.
prepare a realistic job preview, present the realistic job preview, ask your questions,
close the interview, and introduce top candidates to coworkers
45. Orientation programs should include five important elements. Which of the following elements
is not one of the elements?
a.
A tour
b.
Specification of job tasks and responsibilities
c.
Description of organization and department functions
d.
Introduction to top management
46. Training typically addresses ___________.
a.
the decision-making skills of nonmanagers
b.
the technical skills of managers
c.
the decision-making skills of managers
d.
the technical skills of nonmanagers
47. A common method of off-the-job training is __________.
a.
vestibule training
b.
foyer training
c.
mezzanine training
d.
backroom training
48. Aaron is a new employee in your department. What is the most effective way to train him?
a.
Give him a list of instructions to follow.
b.
Tell him to take notes while you describe how to do the job.
c.
Demonstrate to him how to complete the tasks a couple times while explaining it to
him and then have him do the same back to you.
d.
Let him figure out his own best ways to accomplish tasks.
49. Mary has recently hired a new employee and is beginning the job instructional training (JIT).
She made him feel at ease, showed him what to do a few times while explaining it, and then
gave him some people he can reach out to in the case of any questions. She then proceeded to
monitor his work to ensure the quality. What step of JIT did Mary miss?
a.
Telling him when he is allowed to take breaks
b.
Allowing the trainee to complete the work while explaining all the steps
c.
Telling him what he was doing wrong
d.
Including other employees in the training process
50. In mechanistic organizations, ______________________ perform the evaluations.
a.
peers
b.
managers
c.
direct reports
d.
uninvolved third parties
51. In organic organizations, ________________ perform the evaluations.
a.
peers
b.
managers
c.
direct reports
d.
uninvolved third parties
52. ________________ involves ongoing giving of praise for a job well done to maintain
performance or take corrective action when standards are not met.
a.
Counseling
b.
Training
c.
Coaching
d.
Teaching
53. Tom is a manager at a publishing company and prides himself on having an organic company.
Which type of performance appraisal would he be more likely to conduct?
a.
Manager evaluation
b.
Peer evaluation
c.
Uninvolved third party evaluation
d.
Direct report evaluation