OBJ: 9-4. Describe the three parts of developing employees.
NAT: AACSB standard: Analytical Thinking CD: Analysis
54. Oleg’s upcoming evaluation will include input from this supervisor, his coworkers, and the
customers he deals with regularly, among others. It appears Oleg’s company uses __________
in their performance appraisal system.
a.
comprehensive feedback
b.
total feedback
c.
360-degree feedback
d.
complete feedback
55. People generally do what they are ____________.
a.
forced to do
b.
asked to do
c.
rewarded for doing
d.
punished for doing
56. If making an administrative decision rather than a developmental decision, __________ are the
most appropriate performance appraisal measurement methods.
a.
critical incident files and MBOs
b.
rankings and MBOs
c.
rankings scales and BARS
d.
rankings and rankings scales
57. If making a developmental decision rather than an administrative decision, __________ are the
most appropriate performance appraisal measurement methods.
a.
critical incidents files and MBOs
b.
rankings and MBOs
c.
rankings scales and BARS
d.
rankings and rankings scales
58. The success of performance appraisals does not lie in the method or form used; it depends on
_______.
a.
your interpersonal coaching skills
b.
the frequency of the process
c.
your decision-making skills
d.
the timeliness of the process
59. A ___________ is a performance appraisal method in which a manager keeps a written record
of positive and negative performance of employees through the performance period.
a.
narrative
b.
BARS
c.
MBO
d.
critical incident file
60. A developmental performance appraisal is used to make decisions and plans for
_____________.
a.
improving the performance appraisal process
b.
pay raises and promotions
c.
performance improvements
d.
termination
61. An evaluative performance appraisal can be used to make decisions about all of the following,
except _____.
a.
pay raises
b.
hiring
c.
demotions
d.
transfers
62. Most managers are not good at being __________ at the same time.
a.
judge and friend
b.
friend and coach
c.
judge and coach
d.
friend and mentor
63. The term ____________ is commonly used when discussing employees leaving the
organization.
a.
outflow
b.
matriculation
c.
withdrawal
d.
turnover
64. ________________is the total of an employee’s pay and benefits.
a.
Income
b.
Salary
c.
Compensation
d.
Take-home pay
65. Which of the pay systems compensate on an hourly basis?
a.
Wages
b.
Salary
c.
Incentives
d.
Pay grades
66. Which of the pay systems compensate based on performance?
a.
Wages
b.
Salary
c.
Incentives
d.
Pay grades
67. Merit raises, bonuses, and commissions are all types of ____________.
a.
wages
b.
perquisites
c.
incentives
d.
benefits
68. Legally required benefits include __________________.
a.
workers compensation, Social Security, and paid vacation
b.
workers compensation, paid vacation, and unemployment compensation
c.
paid vacation, unemployment compensation, and Social Security
d.
workers compensation, unemployment compensation, and Social Security
69. The law that requires most employers to provide time off for medical reasons, to care for a sick
family member, or to care for a new child is the ______________.
a.
Worker’s Compensation Act
b.
Affordable Care Act
c.
Family and Dependents Care Act
d.
Family and Medical Leave Act
70. A plan that allows employees to select the benefits that best suit their needs up to a preset dollar
value is called _______.
a.
cafeteria-style
b.
affordable care plan
c.
flexible spending account
d.
optional benefits plan
71. __________ allow employees control over when, where, or how much they work.
a.
Work-life balances
b.
Flexible work practices
c.
Open office plans
d.
Work to live plans
72. Which organization works to protect the safety of American workers?
a.
EEOC
b.
SSA
c.
NLRB
d.
OSHA
73. Labor unions are organizations that represent employees in the collective bargaining process
with employers over _________________.
a.
wages, benefits, and working conditions
b.
wages and benefits but not working conditions
c.
working conditions but not wages and benefits
d.
working conditions and wages but not benefits
74. __________ is a neutral party that helps management and laborers settle their disagreements.
a.
An arbitrator
b.
A mediator
c.
A conciliator
d.
A collective bargainer
75. __________ makes a binding decision to which all parties must adhere.
a.
An arbitrator
b.
A mediator
c.
A conciliator
d.
A collective bargainer
76. Globally, __________% of women have jobs and make up __________% of the global
workforce.
a.
55; 40
b.
60; 50
c.
50; 35
d.
45; 55
77. The hardest employees to retain are __________.
a.
Generation X
b.
Millennials
c.
Baby Boomers
d.
Traditionalist
78. Around __________% of millennials say having a “job you enjoy” is extremely important to
them.
a.
65
b.
80
c.
35
d.
50
79. The term __________ is sometimes used to refer to sexual harassment that occurs online.
a.
e-harassment
b.
techno-harassment
c.
textual harassment
d.
ether-harassment
TRUE/FALSE
80. Human resources management cannot be outsourced.
81. The Equal Employment Opportunity Act of 1972 protects women from discrimination in
employment; however, women are not considered to be a minority under this statute.
82. Unwelcome sexual advances do not necessarily create a hostile environment.
83. Job analysis is the process of determining what the position entails and the potential salary for
the position.
84. Employees are sometimes encouraged to refer friends or relatives for a job position.
85. Training is the process of teaching employees the skills necessary to perform a job.
86. The formal performance appraisal often involves the use of a standard form developed by the
human resources department to measure employee performance.
87. Conducting a developmental and evaluative performance appraisal together most often creates
the strongest results for the employee.
88. The performance appraisal process should take place only once or twice a year.
89. Pay level reflects top management’s choice to be a high-, medium-, or low-paying organization.
90. Labor relations are the interactions between unions and the unionized employees they represent.
91. Downsizing has been called one of the most effective and inexpensive methods of reducing a
workforce.
92. Global companies’ HRM becomes much more complex as HR departments have to follow
different legal employment rules and regulations.
93. A global trend in human resources management is decreasing employees by replacing them
with contractors.
94. More than 70% of American women have reported personally experiencing gender
discrimination in the workplace.
95. Research suggests that a company’s reputation has little to no impact on its ability to attract and
retain employees.
ESSAY
96. Discuss the definition of harassment and why it is considered an important area of responsibility
for human resources management.
97. Discuss the relationship between job analysis, job descriptions, and job specifications.
98. Esperanza is a recruiter for Brady Manufacturing and has been asked to hire a new accountant
for the company. Esperanza has been asked to use internal sources for this search. Please
develop a recruiting plan for Esperanza using one of the internal recruiting options.
99. You are the manager of a midsized car dealership and have been asked by your senior manager
to hire two new sales agents. Your senior manager has made it very clear that she does not want
anyone currently working at the company in a support role to move up to the position. She also
wants to be careful about hiring someone who is overqualified. Which of the external sources
for recruiting do you see as most valid in this situation and why do you feel this way?
100. Describe the difference between training and development.
101. Discuss the problems associated with conducting developmental and evaluative performance
appraisals at the same time.
102. List the steps in preparing for an evaluative appraisal interview.
103. List the steps in preparing for a developmental performance appraisal interview.
104. Explain what pay determination is and discuss the external and internal pay determination
approaches.
105. Discuss the three methods of employee separation.
ANS:
