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44) During a(n) ________, Marcia asked Joaquim to tell her about the actions he took to overcome
some sort of adversity.
A) realistic job preview
B) performance interview
C) situational interview
D) unstructured interview
E) behavioral description interview
45) Which of the following is a good suggestion for managers when conducting interviews?
A) Ask about the candidate's family to show personal interest.
B) After the interview, write a short report with a quantitative score of the candidate's
qualifications.
C) Do more than half of the talking to make sure you are sharing enough about the company and its
culture.
D) Ask questions spontaneously to get the most straightforward answers from the candidate.
E) The résumé should be used for selection of interview candidates only; ignore it thereafter.
46) According to the law, which of the following is considered an employment test?
A) only personality tests
B) only interviews and personality tests
C) small talk before and after the interview
D) only application forms
E) any procedure used in the employment selection decision process
47) The Myers–Briggs Type Indicator is a(n) ________ test.
A) personality
B) reliability
C) performance
D) ability
E) character
48) When Jasmine interviewed for a position as a computer programmer, she was asked to take a
test on a particular programming language. Jasmine took a(n) ________ test.
A) ability
B) personality
C) aptitude
D) performance
E) capability
49) ________ is the degree to which a test measures the same thing consistently.
A) Reliability
B) Accountability
C) Validity
D) Significance
E) Dependability
50) Which of the following is NOT one of the five steps in the learning and development process?
A) attendance
B) assessment
C) objectives
D) selection
E) implementation
51) Hannah, an HR manager for Accurate Steel Cutters, had a meeting with the Vice President of
Safety to determine if the new safety training program appears to be effective in preventing and
reducing the number of accidents on the shop floor. In which step of the learning and development
process is Hannah engaged?
A) evaluation
B) objectives
C) selection
D) implementation
E) assessment
52) Which of the following learning and development methods is most appropriate when people
just need to learn facts such as work rules or legal matters?
A) coaching
B) role-plays
C) discussion
D) case studies
E) videotapes, workbooks, and lectures
53) Samir, an HR manager, is designing a training class for those working on the new
cross-functional teams within her company. This class is aimed at improving group decision
making and interpersonal relations. What method of delivery should Samir choose?
A) lectures
B) computer-aided training
C) workbooks
D) videotapes
E) role-playing, practice, and discussion
54) Which of the following is a typical off-the-job learning and development method?
A) coaching
B) job rotation
C) e-learning
D) role-playing
E) planned work activities
55) A performance appraisal consists of
A) rotating job positions.
B) setting standards and monitoring performance.
C) motivating and counseling.
D) assessing performance and providing feedback.
E) motivating and monitoring performance.
56) As a sales manager, Tanya is conducting performance appraisals for her team members. To do
so, she tracks each person's sales calls, amount of sales, and revenues on a quarterly basis. Tanya is
using a(n) ________ system of appraisal.
A) subjective
B) behavioral
C) trait
D) objective
E) 360-degree
57) ________ are subject to validity problems due to evaluator bias.
A) Behavioral appraisals
B) 360-degree feedback forms
C) Objective appraisals
D) Trait appraisals
E) Personality appraisals
58) A(n) ________ appraisal assesses employees on subjective attributes like attitude or
leadership.
A) objective
B) self-
C) behavioral
D) trait
E) 360-degree
59) The type of performance appraisal that judges specific, observable aspects of performance like
being on time for work is a(n) ________ appraisal.
A) MBO
B) behavioral
C) self-
D) objective
E) results
60) Zora is conducting a performance appraisal for Sam, one of her employees. The company's
performance appraisal form asks her to rate Sam's performance on various items like "Submits
reports on time with minimal errors" on a scale from 1 to 5. Zora is using a(n) ________ appraisal
system.
A) BARS
B) 360-degree
C) MBO
D) results
E) trait
61) A feedback technique in which an employee is appraised by her boss, peers, subordinates, and
possibly clients is called a(n) ________ appraisal.
A) MBO
B) 360-degree
C) results
D) reciprocal
E) BARS
62) Using 360-degree feedback appraisals makes it more difficult for managers to
A) collect performance information from multiple sources.
B) unfairly favor or punish particular employees.
C) understand how an employee interacts with clients or customers.
D) collect anonymous feedback about an employee.
E) use a forced-ranking system.
63) ________ is a performance review system in which all employees within a business unit are
ranked against one another.
A) Standard curve
B) Forced ranking
C) Unit grading
D) Normal distribution
E) 360-degree assessment
64) Eddie was surprised to learn that not everyone would receive a bonus this year. Instead,
management planned to rank all of the employees in Eddie's division and award bonuses only to
the top 20 percent in terms of sales. Eddie's company is using a(n) ________ performance review
system.
A) unit grading
B) forced ranking
C) functional positioning
D) normal distribution
E) standard curve
65) The best type of performance appraisal involves
A) using other employees as examples.
B) describing a subordinate's current performance in general terms.
C) concentrating on "stretch goals."
D) relying on impressions.
E) giving employees continuous, real-time coaching, feedback, and solutions.
66) Which of the following is the best statement of performance feedback?
A) "You're always doing personal stuff at work."
B) "That's the wrong way to sort those packages."
C) "Your last report contained seven errors which I think you could improve."
D) "You are really unmotivated at work lately."
E) "You've got to figure out how to improve your relationship with Susie."
67) Which of the following is NOT a type of compensation?
A) wages
B) salaries
C) incentives
D) benefits
E) promotions
68) Which of the following is NOT an example of an incentive?
A) stock options
B) commissions
C) profit-sharing plans
D) bonuses
E) education reimbursements
69) ________ are generous severance packages, negotiated by executives, which they receive if
the company is taken over by another company.
A) Silver linings
B) Fringe benefits
C) Maquiladoras
D) Life insurance policies
E) Golden parachutes
70) A manager must consider fairness, ________, and others' resentments in considering a
promotion of an employee.
A) openness
B) permanence
C) profitability
D) safety
E) nondiscrimination
71) Being dismissed "for cause" means that
A) an employee has an opportunity to get the position back in the future.
B) an employee quit the job.
C) the company is downsizing, and the jobs are permanently eliminated.
D) an employee is being fired for poor job performance or unacceptable behaviors.
E) an employee is being laid off.
72) The risk of "wrongful termination" lawsuits is reduced with careful
A) coaching.
B) training and development.
C) discussion at the time of dismissal.
D) documentation.
E) goal setting.
73) ________ means that anyone can be dismissed at any time for any reason at all, or for no
reason.
A) Fair termination
B) Capricious dismissal
C) Quid pro quo
D) Nonrational dismissal
E) Employment at will
74) The three types of dismissals are ________, downsizings, and layoffs.
A) outsourcings
B) resourcings
C) firings
D) closings
E) transfers
75) ________ are organizations of employees formed to protect and advance their members'
interests by bargaining with management over job-related issues.
A) Arbitration boards
B) Labor unions
C) Safety boards
D) Mediation firms
E) Right-to-work groups
76) The ________ clause is the part of the labor-management agreement that states that employees
who receive union benefits must join the union, or at least pay dues to it.
A) givebacks
B) agency
C) closed shop
D) union security
E) union shop
77) Kelsey had a starring role in a film that was shot in her hometown of Baton Rouge, Louisiana.
Though the Screen Actors Guild, an actors' union, exists in Louisiana, Kelsey was not required to
join it because of the state's ________ law.
A) union security
B) agency
C) givebacks
D) cost-of-living adjustment (COLA)
E) right-to-work
78) Typically the ________ clause in a union contract is tied to the U.S. Bureau of Labor Statistics'
consumer price index (CPI).
A) union security
B) right-to-work
C) agency
D) givebacks
E) cost-of-living adjustment (COLA)
79) A binding decision may be sought from ________ if a grievance procedure is not sufficient to
solve a labor-management dispute.
A) a shop steward
B) the AFL-CIO
C) an arbitrator
D) the EEOC
E) a mediator
80) Beginning with ________, a body of law has grown that requires organizations to provide
employees with nonhazardous working conditions.
A) the Occupational Safety and Health Act (OSHA) of 1970
B) Title VII of the Civil Rights Act of 1964
C) the Taft–Hartley Act
D) the establishment of the National Labor Relations Board
E) the Fair Labor Standards Act of 1938
81) Which law restricts mandatory retirement?
A) Occupational Safety and Health Act of 1970
B) Toxic Substances Control Act of 1976
C) Age Discrimination in Employment Act of 1967
D) Family Medical Leave Act of 1993
E) Health Insurance Portability and Accountability Act of 1996
82) Tim has recently been laid off from his job. He was the one in his family who took care of
health insurance. Which law will help him to continue to provide care for his family?
A) Equal Pay Act
B) Civil Rights Act
C) Consolidated Omnibus Budget Reconciliation Act
D) Patient Protection and Affordable Act
E) Family Medical Leave Act
83) In an interview you are asked, "What was the best idea you ever sold to a supervisor, teacher,
peer, or subordinate?" What type of interview were you experiencing?
A) behavioral-description
B) unstructured
C) structured
D) situational
E) conversational
