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84) Dakota, a manager for a large trucking company, is beginning to evaluate his truck drivers but
is unsure of which type of evaluation to use. He has data on the number of miles driven, customer
complaints, number of traffic tickets, absences, and number of weight violations. How would you
advise Dakota?
A) Convince him to use a behavioral appraisal to catalogue the customer complaints.
B) Tell him to complete a 360-degree feedback appraisal with input from multiple stakeholders.
C) Explain he should use subjective appraisal, as the data will not yield an effective evaluation.
D) Persuade him that forced ranking appraisal would be best because it would create competition.
E) Assure him that with the data he has, an objective appraisal would give feedback on how to
evaluate and support the drivers.
85) Where will you find the great majority of union workers?
A) in the private sector
B) in transportation and warehousing
C) in construction
D) in the public sector
E) in utilities
86) Which of the following statements about background information is true?
A) Eighty-five percent of job applicants lie on their résumés.
B) Applicants with weak credit scores are more likely to be unqualified and dishonest employees.
C) Most employers look at the large e-portfolios created by job seekers in an attempt to impress
recruiters.
D) People do not attempt to cover gaps in employment history.
E) Many résumés contain only actual information and skills.
87) Which of the following is NOT a principal reason to transfer an employee?
A) The employee's skills are needed in another part of the organization.
B) The employee is suspected of illegal behavior.
C) Giving the employee a new challenge can help to maintain his or her interest and motivation.
D) The employee has personal differences with his or her current boss.
E) The transfer offers an opportunity to broaden employee experience.
88) When Jack was hired in 2011 at Ford Motor Company, he was offered $14 an hour. His best
friend Sam started at the same plant doing the same job two years earlier making $28 an hour. This
is an example of
A) union security clauses.
B) two-tier wage contracts.
C) cost-of-living adjustments.
D) incentives.
E) givebacks.
89) Which of the following activities will impact human capital?
A) lack of sleep
B) trusting relationships
C) rich networks
D) automation
E) cooperation
90) How does an applicant tracking system aid an HR manager?
A) It can capture the work flow processes.
B) It can create data reports showing positive and negative results of each employee.
C) It can summarize the fundamentals of each job in the organization.
D) It can help plan for the future by predicting retirements and turnover.
E) It can match key words on incoming résumés with key words in the job description.
91) Dionne wants to post a vacancy as an internal only posting. Her manager, Ty, cautions her
about only posting internally, as the benefits do not always outweigh the challenges. Which of the
following might be a challenge that Ty is referring to?
A) The process is expensive and takes a long time.
B) Once that job is filled, it will create a new vacancy that Dionne will have to fill.
C) The risks are high because even though you know the individual, it will be a new position.
D) It may expand the applicant pool to include too many to interview in a timely manner.
E) It may decrease morale, because only one person can get the new job.
92) What type of job interview is effective at reducing turnover within the first 30–90 days of
employment?
A) behavioral-description interview
B) performance appraisal
C) unstructured interview
D) situational interview
E) realistic job preview
93) Why would an ability test be given during an interview?
A) to test how accurately a person can type
B) to test someone's foreign language fluency
C) to test someone's need for achievement
D) to test someone's resilience
E) to test someone's ability to retain information
94) How is artificial intelligence changing the recruiting process?
A) It can predict the performance of an individual on a test.
B) It can assess attitudes and experiences related to a person's behavior.
C) It can schedule interviews, screen and rank candidates, and administer ability tests.
D) It can judge whether or not a person is answering a test truthfully.
E) It can measure personality traits and a need for achievement.
95) What is the process called that helps employees integrate and transition into their new job?
A) training
B) orientation
C) mentoring
D) onboarding
E) coaching
96) At Haptic Manufacturing, all employees are required to take safety training every six months.
The top executives understand the importance of the training but also know that putting all
employees through the training every six months is down time for the plant. They have devised a
way to have all employees take the training that will keep the plant fully operational and compliant
with the training requirement. How do you think they solved the problem?
A) They developed on-the-job learning and development.
B) They created microtrainings which could be done on breaks.
C) They required off-the-job learning and development.
D) They created cross-sector teams so no one team had to shut down.
E) They hired a trainer to go to each employee individually.
97) What is the benefit of a manager being evaluated by his or her subordinates?
A) It can provide information for the subordinate's performance appraisals.
B) It can let you know who respects you and who does not.
C) It will give you an unbiased opinion of your management style.
D) It will let the subordinates know that you also are being evaluated.
E) It can be helpful for goal setting and personal growth.
98) Due to recent budget shortfalls, Muna is being forced to lay off 50 employees at her firm. She
plans to offer a severance package that may be small, but it is still something. Muna also wants to
be sure to protect the reputation of the company so that future layoffs will not be required. How
will she be able to protect the reputation of the company while laying off so many employees?
A) She should have the laid off employees sign a nondisparagement agreement.
B) She should complete an exit interview with each laid off employee.
C) She should transfer employees to jobs overseas at another location.
D) Instead of laying off the employees, she should demote them so that payroll is less.
E) She should force retirements and then lay off until she reaches the number needed for the
budget.
99) Shay is preparing to go into her meeting with her supervisor, Jill, to discuss her annual
evaluation. She knows that there have been a few times this year where she could have performed
better and she does not want to get angry in the meeting. Last night and on the ride in this morning,
she rehearsed what she anticipated Jill would tell her and what her response would be. Shay was
trying to
A) engage in active listening.
B) resist being defensive.
C) practice being mindful.
D) ask for feedback.
E) identify her tendencies.
100) Billy has received a mediocre evaluation for the second year in a row. He knows that he has
made improvements, but his supervisor just does not seem to notice or, in Billy's opinion, care.
Billy likes his job and wants to keep it. He listens to what his supervisor says and then his
supervisor asks Billy to prepare a written response. Before Billy leaves the room to prepare the
response, how should he respond to his supervisor?
A) He could argue each point and offer a defense.
B) He could take deep breaths and then respond nonjudgmentally.
C) He could just repeat back what he heard.
D) He could detour the conversation by asking for something positive.
E) He could accept responsibility and make a change.
101) Explain what human resource management is, state its purpose, and list the five steps in the
strategic human resource management process.
102) List and explain the four major areas of human resource law and give an example of
legislation pertaining to each. Briefly explain each piece of legislation that you list.
