b.
verification
c.
insight
d.
incubation
e.
cognitive dissonance
49. _____ is a pattern of action by the members of an organization that directly or indirectly influences organizational
effectiveness.
a.
Workplace behavior
b.
Psychological contract
c.
Person-job fit
d.
Cognitive dissonance
e.
Organizational commitment
a
indirectly influences organizational effectiveness.
Easy
p. 282
MGMT.GRIF.16. 9-7 – LO: 9-7
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Types of Workplace Behavior
Bloom’s: Knowledge
Digital Story: Engage
50. Frederic is hired as a reporter for a popular news organization. He is expected to write, edit, and proofread stories
within deadlines. The organization‘s expectations are referred to as:
a.
dysfunctional behaviors.
b.
performance behaviors.
c.
withdrawal behaviors.
d.
psychological behaviors.
e.
physical behavior.
Performance behaviors are the total set of work-related behaviors that the organization
Easy
p. 281
MGMT.GRIF.16. 9-6 – LO: 9-6
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Creativity in Organizations
Bloom’s: Application
Digital Story: Perform
51. Jared called in sick so that he could go golfing. Jared’s action is an example of:
a.
turnover.
b.
role conflict.
c.
absenteeism.
d.
organizational citizenship.
e.
performance behavior.
c
Moderate
p. 282
MGMT.GRIF.16. 9-7 – LO: 9-7
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Types of Workplace Behavior
Bloom’s: Application
Digital Story: Perform
52. When a manager leaves his or her job to accept a job at another organization, the organization left behind is
experiencing:
a.
b.
c.
d.
e.
Turnover occurs when people quit their jobs.
Easy
p. 283
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Types of Workplace Behavior
expects the individual to display.Thus Frederique is expected to read, write, and edit stories.
Challenging
p. 282
MGMT.GRIF.16. 9-7 – LO: 9-7
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Types of Workplace Behaviors
Bloom’s: Application
Digital Story: Perform
53. Lucy’s work is above average as far as quality and quantity of production goes; however, she refuses to do anything
beyond the strict performance of her required job tasks. This is an example of
a.
cognitive dissonance.
b.
a Type B personality.
c.
poor organizational citizenship.
d.
burnout.
e.
a person with an external locus of control.
c
the strict performance of her job.
Challenging
p. 283
MGMT.GRIF.16. 9-7 – LO: 9-7
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Types of Workplace Behavior
Bloom’s: Application
Digital story: Perform
54. Individual behavior that makes a positive overall contribution to an organization is called _____.
a.
performance behavior
b.
positive inducement
c.
motivational behavior
d.
organizational citizenship
e.
perceptive contribution
Easy
p. 283
MGMT.GRIF.16. 9-7 – LO: 9-7
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Types of Workplace Behavior
Bloom’s: Knowledge
Digital Story: Engage
55. _____ are the total set of work-related behaviors that the organization expects the individual to display.
a.
Performance behaviors
b.
Withdrawal behaviors
Bloom’s: Knowledge
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c.
Dysfunctional behaviors
d.
Cognitive dissonance
e.
Machiavellianism
56. Which of the following is an example of dysfunctional behavior?
a.
Agreeableness
b.
Extraversion
c.
Racial harassment
d.
Cognitive dissonance
e.
Organizational citizenship
c
Moderate
p. 283
MGMT.GRIF.16. 9-7 – LO: 9-7
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Types of Workplace Behavior
Bloom’s: Comprehension
Digital Story: Connect
57. Organizations can benefit from turnovers if:
a.
the individuals who quit have to be replaced immediately.
b.
they are trying to cut costs.
c.
turnovers involve productive people.
d.
the current unemployment rates are high.
e.
a good person-job fit is the cause for a turnover.
desirable.
a
Easy
p. 282
MGMT.GRIF.16. 9-7 – LO: 9-7
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Individual Dynamics
Types of Workplace Behavior
Bloom’s: Knowledge
DIgital Story: Engage
58. The _____ stage of the creativity process determines the validity or truthfulness of an insight.
a.
preparation
b.
incubation
c.
insight
d.
verification
e.
cognitive dissonance
insight.
Easy
p. 281
MGMT.GRIF.16. 9-6 – LO: 9-6
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Creativity in Organizations
Bloom’s: Knowledge
DIgital Story: Engage
59. The creative process typically begins with a period of _____.
a.
cognitive dissonance
b.
verification
c.
insight
d.
preparation
e.
incubation
The creative process normally begins with a period of preparation.
Easy
p. 280
MGMT.GRIF.16. 9-6 – LO: 9-6
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Creativity in Organizations
Bloom’s: Knowledge
Digital Story: Engage
Moderate
p. 283
MGMT.GRIF.16. 9-7 – LO: 9-7
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Types of Workplace Behavior
Bloom’s: Comprehension
Digital Story: Connect
60. _____ is the first stage of the General Adaptation Syndrome.
a.
Exhaustion
b.
Resistance
c.
Alarm
d.
Burnout
e.
Conflict
61. Anne, a software programmer at Mont Inc., tries to rectify a programming module that stressed her out with unfamiliar
issues. According to the General Adaptation Syndrome (GAS), Anne is in the _____ stage.
a.
exhaustion
b.
resistance
c.
alarm
d.
burnout
e.
conflict
Challenging
p. 274
62. Prolonged exposure to a stressor without resolution can bring on the _____ stage of the General Adaptation
Syndrome (GAS).
a.
exhaustion
b.
resistance
c.
alarm
d.
burnout
e.
conflict
a
Easy
p. 273
63. Physical demands are stressors associated with _____.
a.
decision making
b.
allotted tasks
c.
job settings
d.
role conflict
e.
role ambiguity
c
Physical demands are stressors associated with the job setting.
Easy
p. 275
MGMT.GRIF.16. 9-5 – LO: 9-5
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Stress and Individual Behavior
Bloom’s: Knowledge
Digital Story: Engage
64. _____ is the extent to which a person behaves in the same way in different situations.
a.
Consistency
b.
Distinctiveness
c.
Consensus
d.
Positive affectivity
e.
Attribution
Easy
p. 273
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Perception and Individual Behavior
Easy
p. 274
MGMT.GRIF.16. 9-5 – LO: 9-5
United States – AK – DISC: Individual Dynamics
Stress and Individual Behavior
Bloom’s: Knowledge
Digital Story: Engage
65. The conflict individuals may experience among their own attitudes is called _____.
a.
risk propensity
b.
emotional intelligence
c.
organizational commitment
d.
cognitive dissonance
e.
negative affectivity
dissonance.
Easy
p. 269
MGMT.GRIF.16. 9-3 – LO: 9-3
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Attitudes and Individual Behavior
Bloom’s: Knowledge
Digital Story: Engage
66. _____ is an attitude that reflects the extent to which an individual is gratified by or fulfilled in his or her work.
a.
Organizational citizenship
b.
Job dissatisfaction
c.
Organizational commitment
d.
Cognitive dissonance
e.
Positive affectivity
Easy
p. 269
MGMT.GRIF.16. 9-3 – LO: 9-3
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Attitudes and Individual Behavior
Bloom’s: Knowledge
Digital Story: Engage
67. A tendency to be relatively upbeat and optimistic, have an overall sense of wellbeing, and to be in a good mood is
called _____.
a.
positive affectivity
b.
self-efficacy
c.
intraversion
Bloom’s: Knowledge
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d.
cognitive dissonance
e.
neuroticism
68. A tendency to be generally downbeat and pessimistic, and seeming to be in a bad mood is called _____.
a.
negative affectivity
b.
self-efficacy
c.
intraversion
d.
cognitive dissonance
e.
neuroticism
a
Easy
p. 271
MGMT.GRIF.16. 9-3 – LO: 9-3
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Attitudes and Individual Behavior
Bloom’s: Knowledge
Digital Story: Engage
69. Patricia, a joyful personality, is disgruntled on hearing that Terry, a subordinate, has moved ahead of her for a
promotion. Realizing that Terry has been rewarded for his potential, she congratulates him and returns to her normal self.
Patricia’s mood swing portrays a high degree of _____.
a.
authoritarianism
b.
self-efficacy
c.
positive affectivity
d.
cognitive dissonance
e.
neuroticism
high degree of positive affectivity.
Challenging
a
p. 271
MGMT.GRIF.16. 9-3 – LO: 9-3
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Attitudes and Individual Behavior
Bloom’s: Knowledge
Digital Story: Engage
70. Identify the personality trait that is included in the Big Five Model of personality.
a.
Self-esteem
b.
Authoritarianism
c.
Self-efficacy
d.
Agreeableness
e.
Locus of control
Agreeableness is a personality trait identified as part of the Big Five Model of Personality.
Easy
p. 265
MGMT.GRIF.16. 9-2 – LO: 9-2
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Personality and Individual Behavior
Bloom’s: Knowledge
Digital Story: Engage
71. Martha Sizemore, a senior analyst at BigWorks Inc., remains calm and poised in spite of being scrutinized for the
errors made by her subordinates. Her ways of handling stress portray that Martha has _____.
a.
the ability to think divergently
b.
a Type B personality
c.
an authoritarian personality
d.
a personality low in neuroticism
e.
a highly conscientious personality
and tension.
Challenging
p. 265–266
MGMT.GRIF.16. 9-2 – LO: 9-2
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Personality and Individual Behavior
Bloom’s: Application
Digital Story: Perform
p. 271
MGMT.GRIF.16. 9-3 – LO: 9-3
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Attitudes and Individual Behavior
Bloom’s: Application
Digital Story: Perform
72. _____ is the extent to which a person experiences anxiety or is poised, calm, resilient, and secure.
a.
Agreeableness
b.
Conscientiousness
c.
Neuroticism
d.
Extraversion
e.
Openness
73. Compared to extraverts, intraverts are more:
a.
sociable.
b.
worn out by others.
c.
open to establishing new relationships.
d.
talkative.
e.
assertive.
Compared to extraverts, introverts are more worn out by others.
Moderate
p. 266
MGMT.GRIF.16. 9-2 – LO: 9-2
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Personality and Individual Behavior
Bloom’s: Comprehension
Digital Story: Connect
74. _____ is a person’s beliefs about his or her capabilities to perform a task.
a.
Openness.
b.
Self-efficacy
c.
Locus of control
d.
Risk propensity
e.
Authoritarianism
Self-efficacy is a person’s beliefs about his or her capabilities to perform a task.
c
Easy
p. 265
MGMT.GRIF.16. 9-2 – LO: 9-2
United States – BUSPROG: Analytic
United States – AK – DISC: Individual Dynamics
Personality and Individual Behavior
Bloom’s: Knowledge
Digital Story: Engage