Management Chapter 9 A system of shared beliefs and values that guides organizational behavior is called an

Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank

File: Chapter 98: Organizational Cultures, Innovation, and Change

Multiple Choice

1. A system of shared beliefs and values that guides organizational behavior is called an

________.

a) organizational policy

b) organizational procedure

c) organizational design

d) organizational culture

2. Which of the following statements is NOT true about organizational culture?

a) It describes the structure of an organization.

b) It is a system of shared beliefs and values.

c) It represents the personality of an organization.

d) It represents the way of doing things in an organization.

6. The senior managers of West Corp. do not have private offices or parking spaces. This is an

example of the organization’s __________.

a) corporate policy

b) employee training

c) performance appraisal

d) observable culture

7. The process through which new members learn the culture of an organization is called

__________.

a) training

b) coaching

c) socialization

d) employee development

11. At Callaway Golf, which of the following would NOT be a part of the observable culture?

a) The way people dress

b) The layout of the offices

c) The absence of executive parking spaces

d) The organizational beliefs

12. Which of the following represents a deeper level of organizational culture that consists of the

beliefs and values shared by organization members?

a) Bureaucratic culture

b) Core culture

c) Organic culture

d) Mechanistic culture

13. The beliefs shared by an organization’s members are called __________.

Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank

a) corporate doctrines

b) management directives

c) corporate requests

d) core values

14. Merck’s “Highest level of scientific excellence;” Whole Foods’ “Creating ongoing win-win

partnerships with our suppliers;” and FedEx’s “We are honest, ethical, and do the right thing” are

examples of __________.

a) process innovations

b) value-based management

c) values statements

d) mission statements

15. Organizations that actively develop, communicate, and enact shared values are practicing

__________.

a) functional management

b) value-based management

c) decentralized bureaucracy

d) bureaucratic control

16. Which of the following terms refers to the practices that create meaning and shared

community among employees?

a) Functional management

b) Workplace spirituality

c) Employee manipulation

d) Bureaucratic control

17. The process of taking a new idea and putting it into practice is called __________.

a) production

b) innovation

c) creativity

d) brainstorming

18. Creating better ways of doing things is called __________.

a) product innovation

Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank

b) process innovation

c) creativity

d) invention

19. __________ result in new or improved goods and services.

a) Process innovations

b) Product innovations

c) Technology innovations

d) Business-model innovations

20. At ABC Manufacturing, the process of turning ideas into products and methods that can

increase profits would be called __________.

a) virtual processing

b) organizational development

c) business model innovation

d) transformational change

21. Netflix turned movie rental into a subscription business; eBay earns revenues by connecting

users of its online marketplace; Google thrives on advertising revenues driven by ever-expanding

Web technologies. These are all examples of __________.

a) process innovations

b) virtual innovations

c) business model innovations

d) green innovations

22. Which of the following types of innovations creates ways to reduce the carbon footprint of an

organization or its products?

a) Reverse innovation

b) Sustainable innovation

c) Commercializing innovation

d) Business model innovation

23. Hyd Inc., a clinical research company, recently introduced videoconferencing. As a result,

employees are rarely required to commute to office. By doing this, Hyd Inc. has considerably

reduced their carbon emissions. This is an example of __________.

Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank

a) invention

b) product innovation

c) reverse innovation

d) green innovation

24. Gene pursues creative and innovative ways to solve social problems. Hence, we can say that

Gene participates in __________.

a) social responsibility

b) social entrepreneurship

c) green innovation

d) commercializing innovation

25. The innovation process begins with __________.

a) commercialization

b) invention

c) application

d) implementation

26. __________ recognizes the potential for valuable innovations to be launched from lower

organizational levels and diverse locations, including emerging markets.

a) Reverse innovation

b) Forward innovation

c) Commercializing innovation

d) Virtual innovation

27. Identify a primary characteristic of reverse innovation.

a) It is a type of business innovation driven by a social conscience.

b) It supports sustainability by creating ways to reduce the carbon footprint of an organization or

its products.

c) It creates products or services that become so widely used that they largely replace prior

practices and competitors.

d) It takes products and services developed in emerging markets and finds ways to use them

elsewhere.

31. Which of the following terms can be described as the special creative units set free from the

normal organizational structure for the purpose of innovation?

a) Divisions

b) Skunkworks

c) Research labs

d) Business units

32. Michelle is a manager at MDH Corporation. She tries different approaches to alter the

existing pattern of behavior among her employees to adapt to new situations. Michelle would be

considered a(n) _______.

a) opinion leader

b) ethics manager

c) status quo manager

d) change leader

Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank

d) Transformational change

36. A leader must do all of the following in order to lead transformational change EXCEPT:

a) establish a sense of urgency for change.

b) empower others to move change forward.

c) create and communicate a change vision.

d) order and hope that the change is implemented.

37. Which of the following is true about status quo managers?

a) They encourage innovation.

b) They are not bothered by uncertainty.

c) They prefer change over monotony.

d) They feel threatened by change.