297. For the past two years, Mountain High Bike Company used suppliers from India, Japan,
and Malaysia to provide them with precision parts for its custom bikes. There was only one
problem: the quality of the parts from all locations lacked precision and consistency. Skilled
technicians complained that as many as three out of five parts had to be discarded due to
imperfections. The quality control manager convinced the owners to partner with a slightly
higher-priced company in Omaha, Nebraska, which utilized _________________ to test samples of
product components for deviations in quality and precision, prior to sending them to Mountain
High Bike Company. The bike company realized savings in both time and money.