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230. SitRite Furniture Company uses labor and machinery to transform wood, plastic, metal
and cloth into comfortable chairs, sofas, and love seats. This process creates:
231. Wild Bill's Cap Emporium offers to produce hats and caps according to customers'
requests. Wild Bill's utilizes a(n):
232. The National Bicycle Company of Japan makes 18 bicycle models in more than 2 million
combinations, with each combination designed to fit the needs of a specific customer. The
customer chooses the model, size, color, and design. An analysis of this company's operation
would indicate that it uses:
233. Marilyn's Travel Inc. is a medium-sized travel agency that specializes in vacation
packages. It has packages available around the globe—everything from cruises, to beach resort
vacations, to historical tours. The customer chooses the amount they would like to pay, the area
of the world they would like to visit and what they would like to do. Based on this information
Marilyn's Travel uses __________ to delight the customers.
234. To create their Deluxe Beef Sandwiches, Robbie's Roast Beef finely slices prime roast
beef, stacks it on a sesame bun, adds special seasonings, cheese, onions, and mushrooms. The
value added by Robbie's when it combines these ingredients to make a sandwich is known as:
235. Operations managers at Alumax Corporation have found that they can achieve efficient
production only by producing very large quantities of aluminum without shutting down the
production process. This indicates that Alumax should use a(n) ___________ production process.
236. Cooltreet, Inc., combines sugar, cream, eggs, and flavorings, then churns and cools the
resulting mixture to a very low temperature until it freezes, creating ice cream. The method
Cooltreet uses is an example of:
237. Megatronics, Inc., obtains computer components from a variety of suppliers and puts
them together according to customer specifications to create custom-made computers. This
process is an example of:
238. Transformation, Inc., builds machinery and robots that can assemble a variety of autos
and trucks including light pick-up trucks, two-seater sports cars, luxury sedans, full-size vans,
and SUVs. Transformation sells products to companies that require _________.
239. Justin is a project manager for a large defense systems company. Each contract for
sophisticated weaponry requires the cooperation of several firms. Each time Justin begins a new
project, he reviews what it takes to successfully complete a project. Which of the following would
not constitute one of his goals?
240. Alex is a production manager who believes his firm uses more of all types of resources
than is necessary to produce its products. He would like to find a way to cut back on labor, and
reduce the firm's investment in tools and space as well. It seems that Edwin would like to adopt:
241. The EZee Office Furniture Company makes high-quality desks and chairs for executive
offices. The company is about to make a radical change in its production process. It will take
measurements from customers, have them select from a variety of fabric patterns and answer
some basic questions about the furniture styles they like, then design a chair and desk that is
ergonomically designed for maximum comfort for its users. The new method EZee Office will use
is an example of:
242. You can now put your own photo on a credit card. You can design your own jeans online
and have them sent to you in a few days. Dr. Scholl's now features kiosks where you can create
your own orthotics to fit inside your shoes. These are examples of the trend toward ______.
243. Dewey Dare is a production and operations manager with a clothing manufacturer. He
has been looking into a system that will enable his company to take measurements from a
customer and program machines to design and produce custom-cut clothes at little additional
cost. This type of system is an example of the benefits of:
244. HandZone, a manufacturer of high-quality gloves and a variety of accessories, already
has both computer-aided design and computer-aided manufacturing. Unfortunately, the two
systems cannot communicate with each other. David Warmdigit, a production manager at
HandZone, has heard about some software that allows CAD and CAM to work together, and
wants to learn more about it. David is interested in:
245. Sarah works for an architectural firm. The partners in the firm have always drawn the
plans for projects by hand. While Sarah learned how to draw by hand in college, she also became
skilled on computer programs that permitted her to create designs in three dimensions. She
plans to demonstrate the effectiveness of such programs to the firm's partners. The computer
program she will recommend to the partners is:
246. __________ is the process of selecting a geographic location for a company's operations.
247. Which of the following is a likely reason that a company would move its facility from one
location to another?
248. Operations management planning does not include decisions about:
249. Firms that have a goal of ____________ tend to locate facilities near major highways,
ports, rail lines and airports.
250. Contemporary producers and their suppliers:
251. According to the
Making Ethical Decisions
box "Do We Stay or Do We Go?" a firm must
give its employees _______________ before closing and/or moving to another location.
252. A major trend in business is _________, where employees work at least part time at home
using a computer and modem.
253. Operations management becomes a(n) ____________ when companies outsource several
processes and create a network of firms that cooperatively produce products and services.
254. __________ is the physical arrangement of resources in the production process.
