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198. Which of the following statements best describes the distinction between production
management and operations management? Production management involves:
199. Which of the following statements about operations management in the service sector is
most accurate? Operations management in the service sector:
200. For most service businesses the quality standard has become:
201. Aaron is a freshman in college who has not yet decided on his major. He is thinking about
majoring in operations management and is exploring job opportunities in this field. Which of the
following statements about jobs for operations management majors is most accurate? If he
majors in operations management, Aaron will:
202. The Ritz-Carlton hotel offers restaurants with the finest service, elevators that run
smoothly, and a front desk that processes people quickly. Many times fresh-cut flowers are in the
lobbies and dishes of fruit are in each room. __________ is responsible for implementing these
customer benefits.
203. Each day the general manager at the New Life Grocery Store reviews employee work
schedules, including the late night stock crew, the checkers, the baggers, the deli, produce, and
meat department crews, and the office personnel. He coordinates work schedules with
shipments, as well as the information he collects from registers that indicates the busiest hours
at the store, and then he communicates any exceptions to his department managers. These daily
tasks are part of ____________.
204. Upon their return from a recent scuba diving and snorkeling trip on the island of Cozumel,
Mexico, Tyler and Diana highly recommended the resort where they stayed. Guest services were
extremely prompt in assisting with diving excursions. All resort employees were trained to greet
every guest each time they encountered them, whether it was on a pathway to the pools and
beaches, or in the restaurants. Many times, the employees even referred to each guest by name.
_____________ in the service sector is about creating a good experience for customers.
205. Production creates:
206. ___________ utility is the value added by the creation of finished goods and services using
raw materials, components, and other inputs.
207. In __________, materials are physically or chemically changed to produce a product.
208. A(n) __________ puts together components to make a product.
209. A production process characterized by long production runs to turn out finished goods
over time is known as a(n):
210. A production process characterized by a short production run and frequent adjustments
to machines so that different products can be produced is known as a(n):
211. Most new manufacturing facilities use:
212. In the past, the idea behind mass production was to:
213. ____________ uses computers to help design products.
214. __________ involves computers directly in the production process.
215. CAD/CAM makes it possible to custom-design products to meet the needs of __________
with ________.
216. CAD has __________ productivity in many firms.
217. Sophisticated software that enables computer-aided design machines to communicate
with computer-aided manufacturing machines is called:
218. In ________, machines are designed to do multiple tasks so that they can produce a
variety of products.
219. In manufacturing, one way to compete with cheap labor is to:
220. The goal of lean manufacturing is to:
221. ______________ means tailoring products to meet the needs of a large number of
individual customers.
222. Which of the following statements describes past processes that existed in
manufacturing that negatively affected a firm's competitive advantage?
223. Which of the following statements about the impact of CAD/CAM on manufacturing is
most accurate? CAD/CAM:
224. A big advantage of computer-integrated manufacturing software is that it:
225. A basic characteristic of flexible manufacturing is that it:
226. A company becomes lean by _________ its capacity to produce high-quality goods, while
___________ its need for resources.
227. Lean manufacturing ___________ productivity.
228. The main objective of lean manufacturing is to:
229. A benefit of CAD is:
