Chapter 09 – Management of Quality
60. A major obstacle to implementing TQM can be an emphasis on long-term financial
results.
61. One criticism of total quality management is that it may produce blind pursuit of quality to
the neglect of other priority considerations.
62. Process mapping is part of process improvement.
Chapter 09 – Management of Quality
63. Total quality management is a collection of techniques, such as quality control charts, ISO
9000, and quality function deployment.
64. A tool that is not used for quality management is ________.
Chapter 09 – Management of Quality
65. The four dimensions of quality that are sometimes used to determine fitness for use of a
product are ______.
66. A tool that depicts process variation graphically is a(n) _________.
Chapter 09 – Management of Quality
67. Which isn’t a cost of quality?
68. The Deming Prize was established by the _________.
Chapter 09 – Management of Quality
69. Lost production time, scrap, and rework are examples of ________.
70. Warranty service, processing of complaints, and costs of litigation are examples of
________.
Chapter 09 – Management of Quality
71. Costs of inspectors, testing, test equipment, and labs are examples of ________.
72. Loss of business, liability, productivity and costs are consequences of _______.
Chapter 09 – Management of Quality
73. Quality planning and administration, quality training, and quality control procedures are
examples of _______.
74. The purpose of the Malcolm Baldrige National Quality Award is to _______.
Chapter 09 – Management of Quality
75. Fixing a problem will often cost money; to minimize these costs it is best to find and fix
the problem _______.
76. Deciding how much to invest in the prevention of defects can be analyzed using
________.
Chapter 09 – Management of Quality
77. The Baldrige award is based on seven categories. Which is not one of those?
78. ISO 9000 standards do not have a requirement for ________.
Chapter 09 – Management of Quality
79. A quality circle is ________.
80. ISO 9000 currently requires _____ of a certified organization.
Chapter 09 – Management of Quality
81. The quality control improvement tool which distinguishes between the “important few”
and the “trivial many” is __________.
82. The quality control improvement tool that resembles a “fishbone” is ________.