b.
is most likely to have low productivity.
c.
is least likely to have conflicts.
d.
is least likely to require communication.
e.
is most likely to have a competitive advantage.
76. Which of the following statements is true in the context of diversity in an organization?
a.
Organizations with a diverse workforce are also better able to understand different market segments than are
less diverse organizations.
b.
Organizations with diverse workforces are generally less creative and innovative than other organizations.
c.
Organizations that place emphasis on diversity tend to have fewer conflicts and communication problems than
other organizations.
d.
Organizations that place emphasis on diversity have fewer training requirements than organizations with non–
diverse workforces.
e.
Organizations with diverse workforces generally have lower levels of productivity than other organizations.
Organizations with a diverse workforce are also better able to understand different market
segments than are less diverse organizations.
p. 244
MGMT.GRIF.16. 8-5 – LO: 8-5
United States – BUSPROG: Diversity
United States – AK – DISC: Group Dynamics
Managing Workforce Diversity
Bloom’s: Comprehension
Digital Story: Connect
77. Organizations with a diverse workforce:
a.
have fewer training needs.
b.
find it difficult to gain competitive advantages.
c.
tend to have low productivity.
d.
tend to have conflicts.
e.
find it difficult to understand different market segments.
p. 244
MGMT.GRIF.16. 8-5 – LO: 8-5
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Managing Workforce Diversity
Bloom’s: Comprehension
Digital Story: Connect
78. Which of the following statements is true in the context of effectively managing diverse workforces?
a.
Tolerance is not required to effectively function in a diverse workforce.
b.
A diverse workforce can be managed effectively by not acknowledging the differences among people.
c.
Organizations can more effectively manage diversity by following practices and procedures that are based on
flexibility.
d.
Any effort to treat everyone the same, without regard for their fundamental human differences, will reduce
problems.
e.
Limiting communication among different ethnic groups is an effective way of handling conflicts in a diverse
organization.
following practices and procedures that are based on flexibility rather than on rigidity.
p. 245
MGMT.GRIF.16. 8-5 – LO: 8-5
United States – BUSPROG: Diversity
United States – AK – DISC: Group Dynamics
Managing Workforce Diversity
Bloom’s: Comprehension
Digital Story: Connect
79. _____ is the process of dealing with employees who are represented by a union.
a.
Labor relations
b.
Public relations
c.
Human relations
d.
Operational management
e.
Assembly-line management
Unfortunately, diversity in an organization can also create conflict. This conflict can arise for
p. 245
MGMT.GRIF.16. 8-5 – LO: 8-5
United States – AK – DISC: Group Dynamics
Managing Workforce Diversity
Bloom’s: Comprehension
Digital Story: Connect
80. A person who works for an organization on something other than a permanent or fulltime basis is known as
a(n)_____.
a.
SCORE volunteer
b.
union worker
c.
contingent worker
d.
knowledge worker
e.
intrapreneur
c
Easy
p. 250
MGMT.GRIF.16. 8-6 – LO: 8-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
Managing Labor Relations
Bloom’s: Knowledge
81. Which of the following is a discussion process between a union and management that focuses on agreeing to a written
contract that will cover all relevant aspects of their relationship?
a.
Job evaluation
b.
Collective bargaining
c.
The grievance procedure
d.
Certification
e.
Arbitration
Easy
p. 248
MGMT.GRIF.16. 8-6 – LO: 8-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
Bloom’s: Knowledge
Digital Story: Engage
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: HRM
Managing Labor Relations
Bloom’s: Knowledge
Digital Story: Engage
82. The means by which a labor agreement is enforced is the _____.
a.
grievance procedure
b.
union rights clause
c.
management rights clause
d.
union security clause
e.
strike/lockout procedure
83. Executives who retire and then work as consultants are part of the _____ workforce.
a.
temporary
b.
emergent
c.
task-oriented
d.
job-specific
e.
union
a
Easy
p. 250
MGMT.GRIF.16. 8-7 – LO: 8-7
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
Digital Story: Engage
84. Top managers at Phoenix Inc. are all computer engineers and are highly regarded by other companies. They are
frequently approached by executive search firms with information about openings at other companies. The managers
are examples of _____.
a.
temporary workers
b.
emergent workers
c.
contingent employees
d.
job-specific employees
e.
knowledge workers
e
The grievance procedure is the means by which a labor contract contract is enforced.
Easy
p. 248
MGMT.GRIF.16. 8-6 – LO: 8-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
Managing Labor Relations
Bloom’s: Knowledge
Digital Story: Engage
85. A category of temporary workers is:
a.
independent contractors.
b.
shareholders.
c.
intrapreneurs.
d.
angel investors.
e.
venture capitalists.
a
employees.
Moderate
p. 250
MGMT.GRIF.16. 8-7 – LO: 8-7
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
Bloom’s: Knowledge
Digital Story: Engage
86. The _____ is charged with enforcing Title VII as well as several other employment-related laws.
Equal Employment Opportunity Commission
Easy
p. 228
MGMT.GRIF.16. 8-1 – LO: 8-1
United States – BUSPROG: Analytic
United States – AK – DISC: Legal Responsibilities
Digital Story: Engage
Moderate
p. 249
MGMT.GRIF.16. 8-7 – LO: 8-7
United States – AK – DISC: HRM
Bloom’s: Application
Digital Story: Perform
87. A(n) _____ provides the applicant with a real picture of what it would be like to perform the job that the organization
is trying to fill.
88. _____ is defined as determining the extent to which a selection device is really predictive of future job performance.
p. 233
89. When Hortensia wants to ensure that her auto dealership hires sales people from a variety of groups, she places help
wanted ads in the paper with the largest circulation, and the city’s Spanish-language newspaper. By doing this, Hortensia
is complying with _____ requirements.
p. 228
90. Deciding to pay your employees the industry average for a particular job is called the _____ decision.
p. 233
91. School districts in Harry’s city allocate as much money to teachers’ indirect compensation, or _____ , as they do to
teacher salaries and wages.
92. _____ is the process of dealing with employees who are represented by a union.
93. In _____, basic coverage is provided for all employees but employees are then allowed to choose which additional
benefits they want.
94. A _____ worker is a person who works for an organization on something other than a permanent or full-time basis.
95. _____ are employees whose contributions to an organization are based on what they know.
96. Discuss the contents of the Equal Employment Opportunity Title VII of the Civil Rights Act of 1964.
97. Define recruiting. Discuss internal and external recruiting.
98. Describe the types of errors that can occur in performance appraisal systems.
Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
a.
Employee Retirement Income Security Act of 1974 (ERISA) Equal Pay Act of 1963
b.
Fair Labor Standards Act
c.
Labor-Management Relations Act (Taft-Harley)
d.
National Labor Relations Act (Wagner)
e.
Equal Pay Act of 1963
DIFFICULTY:
Easy
REFERENCES:
p. 227
LEARNING OBJECTIVES:
MGMT.GRIF.16. 8-1 – LO: 8-1
NATIONAL STANDARDS:
United States – BUSPROG: Analytic
STATE STANDARDS:
United States – AK – DISC: Legal Responsibilities
TOPICS:
The Environmental Context of HRM
KEYWORDS:
Bloom’s: Knowledge
NOTES:
Digital Story: Engage
99. Spells out procedures by which employees can establish labor unions
ANSWER:
POINTS:
100. Establishes minimum wage
ANSWER:
POINTS:
101. Limits union power and specifies management rights during union-organizing campaign
ANSWER:
c
POINTS:
102. Requires that men and women be paid the same amount for doing the same job
ANSWER:
e
POINTS:
103. Regulates how organizations manage their pension funds
ANSWER:
a
POINTS:
POINTS:
DIFFICULTY:
Moderate
REFERENCES:
p. 238-239
LEARNING OBJECTIVES:
MGMT.GRIF.16. 8-3 – LO: 8-3
NATIONAL STANDARDS:
United States – BUSPROG: Analytic
STATE STANDARDS:
United States – AK – DISC: HRM
TOPICS:
Developing Human Resources
KEYWORDS:
Bloom’s: Comprehension
NOTES:
Digital Story: Connect
Match the following statements with the most accurate terms.
You may use a response once, more than once, or not at all.
a.
Behaviorally Anchored Rating Scale
b.
360-degree feedback,
c.
Performance appraisal
DIFFICULTY:
Moderate
REFERENCES:
p. 227
p. 242-243
p. 246-248
LEARNING OBJECTIVES:
MGMT.GRIF.16. 8-1 – LO: 8-1
MGMT.GRIF.16. 8-4 – LO: 8-4
MGMT.GRIF.16. 8-6 – LO: 8-6
NATIONAL STANDARDS:
United States – BUSPROG: Analytic
STATE STANDARDS:
United States – AK – DISC: HRM
TOPICS:
Maintaining Human Resources
Managing Labor Relations
The Environmental Context of HRM
KEYWORDS:
Bloom’s: Application
NOTES:
Digital Story: Perform
104. Managers are evaluated by everyone around them—their boss, their peers, and their subordinates.
105. A sophisticated and useful rating method.
ANSWER:
a
POINTS:
106. A formal assessment of how well employees are doing their jobs
ANSWER:
c
POINTS:
ANSWER:
POINTS: