Chapter 08: Managing Team Work
Test Bank
MULTIPLE CHOICE
1. A ______ has two or more members, with a clear leader, who perform independent jobs with
individual accountability, evaluation, and rewards.
a.
Team
b.
Group
c.
Committee
d.
Department
2. Group managers are also called __________.
a.
group leaders
b.
directive leaders
c.
empowering leaders
d.
designated leaders
3. Team leaders are also called __________.
a.
group leaders
b.
directive leaders
c.
empowering leaders
d.
designated leaders
4. A _________ has a small number of members, with shared leadership, who perform
independent jobs with individual and group accountability, evaluation, and rewards.
a.
department
b.
team
c.
group
d.
committee
5. Which of the following is a difference between groups and teams?
a.
Group work does not receive a clear reward while teams do.
b.
Team work refers to independent jobs while groups work dependently.
c.
Group work has a clear leader while teams share the leadership.
d.
Team members are held individually accountable while group members have group
accountability.
6. Groups are clearly _________.
a.
semiautonomous
b.
self-directed
c.
management directed
d.
undirected
7. Teams are clearly __________.
a.
semiautonomous
b.
self-directed
c.
management directed
d.
undirected
8. After studying the differences between groups and teams, Devon realizes that she and the
people she works with every day fall somewhere between the two. She and her coworkers might
be described as being __________.
a.
semiautonomous
b.
self-directed
c.
management directed
d.
undirected
9. ____________ is/are a function of organizational context, group structure, group process, and
group development stage.
a.
Group composition
b.
Group performance
c.
Group roles
d.
Status
10. Group performance is based on _____ major factors.
a.
two
b.
five
c.
six
d.
four
11. Which of the following is not one of the major factors of the group performance model?
a.
Group structure
b.
Group development
c.
Organizational leadership
d.
Organizational context
12. Groups and teams are the backbone of organizations because of the __________ effect: Each
group/department’s performance is affected by at least one other group and each department
affects the performance of the total organization.
a.
organism
b.
gestalt
c.
holistic
d.
systems
13. Which of the following is not a form of organizational context?
a.
Environment
b.
Mission
c.
Size
d.
Culture
14. Which of the following is not a dimension of group structure?
a.
Norms
b.
Size
c.
Composition
d.
Leadership
15. Which of the following is not a group type?
a.
Formal
b.
Functional
c.
Cohesive
d.
Command
16. Ricardo has just been hired by the convenience store near his campus. As a result, he is now a
member of a __________.
a.
cross-functional group
b.
informal group
c.
task group
d.
command group
17. Which statement accurately describes a global virtual team?
a.
Three employees from the United States working together in Germany
b.
A team in Japan and a team in Spain working on similar projects separately
c.
Employees in England and employees in the United States working together as a
team on a project through video conferencing and e-mail
d.
Six employees working together in Russia who access data stored online
18. Clark created a group as part of the organization’s structure. This type of group is known as
__________.
a.
functional
b.
cross-functional
c.
informal
d.
formal
19. Marketing, finance, operations, and human resources are examples of what type of group?
a.
Functional
b.
Cross-functional
c.
Command
d.
Task
20. What is the difference between a task force and an ad hoc committee?
a.
Task force is permanent while an ad hoc committee is only temporary.
b.
Task force is temporary while an ad hoc committee is permanent.
c.
Task force is formal while an ad hoc committee is informal.
d.
There is no difference, task force and ad hoc committees are the same thing.
21. A permanent task group that works on continuing organizational issues is called a(n)
__________.
a.
ad hoc committee
b.
standing committee
c.
command group
d.
project team
22. Cyril is well aware that as the size of his company’s strategic planning group grows ever larger,
the more __________ the leadership needs to be.
a.
autocratic
b.
consultative
c.
participative
d.
empowering
23. Gavin is choosing the members of his new project team with close attention to the mix of the
selected members’ skills and abilities. Gavin is focusing on the group’s __________.
a.
type
b.
structure
c.
composition
d.
roles
24. Which of the following is a group process dimension?
a.
Systems process
b.
Forming
c.
Leadership
d.
Roles
25. What are the three major roles played in groups?
a.
Task roles, job roles, and leadership roles
b.
Job roles, maintenance roles, and self-interest roles
c.
Task roles, maintenance roles, and self-interest roles
d.
Job roles, maintenance roles, and leadership roles
26. Samuel is a manager at XYZ companies. He and the other managers expect their employees to
fulfill the requirements of their position. Samuel and the other managers are expecting
employees to do what type of role?
a.
Job role
b.
Task role
c.
Self-interest role
d.
Maintenance role
27. Samuel is a manager at XYZ companies. He is part of a group with Shaheena and Eddie.
Samuel takes a more directive approach, and anything he says or does directly contributes to the
groups’ accomplishment of their objective. Samuel is exhibiting a ______.
a.
maintenance role
b.
job role
c.
task role
d.
self-interest role
28. Samuel is a manager at XYZ companies. He is part of a group with Shaheena and Eddie.
Shaheena takes a more supportive approach, and anything she says or does contributes to
sustaining the group process. Shaheena is exhibiting a _____ role.
a.
self-interest role
b.
maintenance role
c.
job role
d.
task role
29. Samuel is a manager at XYZ companies. He is part of a group with Shaheena and Eddie. Eddie
only does and says things that help himself out, not the group. Eddie is displaying what type of
role?
a.
Task role
b.
Self-interest role
c.
Maintenance role
d.
Job role
30. _____________ are also called the unspoken rules of a group that shape behavior and attitudes.
a.
Objectives
b.
Norms
c.
Strategies
d.
Policies
31. Jane just joined a new company and has realized that every Tuesday, her coworkers eat lunch
together. Jane has realized a company ____________.
a.
rule
b.
habit
c.
norm
d.
policy
32. ____________ are not developed by management or explicitly agreed to by a group; they
develop as members interact.
a.
Rules
b.
Norms
c.
Polices
d.
Objectives
33. _____________ is the extent to which members stick together.
a.
Group affect
b.
Group loyalty
c.
Group cohesiveness
d.
Group dedication
34. Generally, the more equal the level of participation among members, the higher the group’s
_________.
a.
productivity
b.
cohesiveness
c.
success
d.
positivity
35. The stronger the agreement with and commitment to the achievement of the group’s
________________, the higher the cohesiveness of the group.
a.
strategy
b.
plan
c.
culture
d.
objectives
36. Research found that groups with the highest levels of productivity were __________.
a.
low in cohesiveness and accepted management’s level of productivity
b.
high in cohesiveness and accepted management’s level of productivity
c.
low in cohesiveness and rejected management’s level of productivity
d.
high in cohesiveness and rejected management’s level of productivity
37. Eric has a lot of respect, prestige, influence, and power in his group. This means Eric has high
_______ within his group.
a.
visibility
b.
seniority
c.
status
d.
authority
38. __________________ is the acceptance and satisfaction members receive from their group
status.
a.
Group pride
b.
Cohesion
c.
Status congruence
d.
Membership contentment
39. ___________ is the perceived ranking of one member relative to other members in the group.
a.
Priority
b.
Status
c.
Salience
d.
Respect
40. The five stages of group development include all of the following, except ________.
a.
storming
b.
deforming
c.
performing
d.
norming
41. What stage of development is characterized by a low development level?
a.
Forming
b.
Storming
c.
Termination
d.
Norming
42. Stage 1 of group development is also known as the __________ stage.
a.
initiation
b.
orientation
c.
natal
d.
exploring
43. Which management style is appropriate during the forming stage?
a.
Participative
b.
Consultative
c.
Autocratic
d.
Empowerment
44. The ________ stage of group development is also known as the dissatisfaction stage.
a.
forming
b.
norming
c.
storming
d.
termination
45. During the dissatisfaction stage, the group needs to work on resolving two issues before they
can move on to the next stage of development. What are the two issues that need to be resolved?
a.
Structure and process
b.
Structure and performance
c.
Strategy and process
d.
Strategy and performance
46. Ayla is in charge of a group that is definitely in the storming stage. She’s asked your advice as
to what management style she should be using, and you tell her that the __________ style is
most appropriate at this stage.
a.
participative
b.
consultative
c.
empowerment
d.
autocratic
47. Stage 2 of the group development stages is characterized by __________ development.
a.
high
b.
outstanding
c.
moderate
d.
low
48. Three department managers are having a meeting. They have had problems working together
before, but currently are developing competence in doing so. They have learned to work
together and are developing friendships. Which stage of group development are the managers
portraying?
a.
Performing
b.
Forming
c.
Norming
d.
Storming
49. The __________ stage of group development is also known as the resolution stage.
a.
forming
b.
performing
c.
norming
d.
storming
50. Stage 3 of the stages of development is characterized by___________ development.
a.
high
b.
outstanding
c.
moderate
d.
low
51. As a manager, you and the group members share decision-making responsibilities. What type of
management style are you using for Stage 3 of the stages of group development?
a.
Consultative
b.
Autocratic
c.
Participative
d.
Empowerment