77) When is the cultural tone of a company usually set?
A) during orientation
B) during the hiring process
C) when developing the job posting
D) when writing the job description
E) at an all-staff meeting
78) Which of the following is an example of an espoused value?
A) There is an elephant in the room.
B) Every cloud has a silver lining.
C) Go on a wild goose chase.
D) Get a taste of your own medicine.
E) Walk the walk and talk the talk.
79) Basic assumptions represent the core values of an organization and are
A) difficult to change.
B) easy to change.
C) can be changed as needed.
D) visible to everyone.
E) written into the mission.
80) This culture type is collaborative, encourages cohesion and job satisfaction through employee
involvement. Which type is it?
A) market
B) clan
C) hierarchy
D) adhocracy
E) socialization
81) In a ________ culture, employees are expected to work hard, react fast, and deliver quality
work on time.
A) market
B) clan
C) hierarchy
D) adhocracy
E) socialization
82) When a company rewards their employees for years of service, this is known as
A) creating symbols.
B) sharing stories.
C) honoring heroes.
D) celebratory rites and rituals.
E) organizational socialization.
83) “Be all you can be is an example” of a(n)
A) formal statement.
B) slogan or saying.
C) story, legend, or myth.
D) role modeling.
E) rite and ritual.
84) Tech giant, TimeHop was concerned about creating a workspace that was inviting and
encouraged collaboration. Knowing that most of its employees would work odd hours, there was
care taken to lighting choices and types of furniture. TimeHop was concerned with
A) role modeling.
B) titles.
C) goals and performance criteria.
D) leader reactions.
E) physical design.
85) Without tiers or ranks of authority, a lone manager would have to confer with everyone in his
or her domain,
A) making it easy to get things done.
B) creating unity around decisions.
C) making it difficult to get things done.
D) setting up an environment of collaboration.
E) valuing consensus.
86) ________ tend to have a narrow span of control, whereas ________ have a wide span of
control.
A) First-line supervisors; presidents
B) Managers; owners
C) Shift supervisors; floor managers
D) Presidents; first-line supervisors
E) First-line supervisor; shift supervisors
87) Simply You has a president, vice president of marketing, and vice president of finance, each
with their own departments under them. This is an example of which organizational structure?
A) functional
B) matrix
C) horizontal
D) hollow
E) modular
88) As you start a new job, it is important to focus on your personal adaptability. Which of the
following suggestions would increase a person’s adaptability?
A) View career changes as challenges.
B) Hold on to the old as it was a lesson learned.
C) Look for solutions.
D) Ask narrow questions, so that the answers are focused.
E) Act like you already know everything so as to impress the boss.
89) Frank, the owner of a local furniture store that has been in business for 75 years, is retiring. He
is selling his store to a new venture capitalist with no roots in the community. As they sit down
over coffee at the local deli, what are some things that Frank should share with the new owner
about the success of his business?
A) Frank should share the organizational chart, as well as a list of local businesses not to partner
with.
B) Frank should share his list of interview questions for hiring new employees.
C) Frank should share the culture of the company through stories, rites, and rituals.
D) Frank should share his list of buyers and how he negotiated his prices.
E) Frank should share which community events he has already agreed to take part in over the next
three years.
90) Rick’s Cafe is a new restaurant in town. It has Rick, (the owner), five waitstaff, two cooks, a
busboy, and a hostess. He is considering hiring a manager for the restaurant and asks for your
thoughts. What advice would you give him?
A) Although the cafe is small, a middle manager would allow Rick to mingle more with the
customers.
B) The cafe is large enough in size that it needs a middle manager.
C) A manager would allow Rick to take time off for a vacation.
D) A manager would enable him to divide the labor but may also cause him to lose some authority.
E) The cafe is small enough in size that it can be maintained as a flat organization without a middle
manager.
91) Corey wants to reorganize the company. Currently there are HR units at each plant, fiscal units
at each plant, and purchasing units at each plant. He feels that by bringing all of those key
functions together in one location and deploying them to the plants only when needed, he will save
money and also create consistency. Is Corey correct?
A) Yes, because the company will need fewer employees in these units, saving money and
allowing for consistency in process.
B) Yes, because the company will be able to make decisions more quickly, since all the key
players will be in one location.
C) No, because with fewer employees in these units, the work will take longer actually costing the
company more.
D) No, because the employees will not feel that their needs are being met by the company.
E) No, because even though the company will be able to save on payroll the costs of travel will be
increased.
92) Asa works as an order-taker at Simply Salads, a fast-food restaurant. He does not cook food, or
even package the final order, but he does input the order and take payment. Asa reports directly to
the shift manager, and he seldom interacts with the general manager. How would you describe the
organization of Simply Salads?
A) Organic
B) Integrated
C) Differentiated
D) Narrow
E) Mechanistic
93) After you start a new job, how can you assess whether you are a fit?
A) Become a lifelong learner.
B) Focus on being optimistic and make the best of everything.
C) Ask yourself, why did I take this job and what are my career expectations?
D) Ask narrow questions, so that the answers are focused.
E) Act like you already know everything in order to impress the boss.
94) This question has two parts; be sure to answer both.
First, define organizational culture and describe the four types of corporate culture in the
competing values framework.
Second, consider the case of The Florist’s Fauna, a national chain that sells floral equipment and
supplies. Due to major competition from abroad, management of The Florist’s Fauna is under
constant pressure to monitor costs and keep its prices under a certain level. The company is very
strictly organized, with the CEO making all of the major decisions. At each store, the manager is
responsible for ensuring that any products ordered by florists are delivered the same day. Each
store manager is also responsible for continuous quality control by reading reports on the quality
and customer satisfaction of every item sold in the store. What type of culture does The Florist
Fauna most likely have?
95) Define organizational structure.