52. The __________ stage of group development is also known as the production stage.
a.
forming
b.
performing
c.
norming
d.
storming
53. All members of Group A have reached a level where they have an outstanding level of
development. They have learned to work as a team and have a high level of satisfaction. They
also have an effective group structure and process. At what stage of development is Group A?
a.
Termination
b.
Forming
c.
Storming
d.
Performing
54. Joseph is the manager for JeanCo and has given the members of his highest developmental level
group the authority to do their task in their own way. He also allows the members to make
decisions of their own. What type of management style is Joseph using?
a.
Participative
b.
Consultative
c.
Empowerment
d.
Autocratic
55. Trae, Jose, and Bill have been working as a group for a couple of months. However, they have
successfully concluded the project they were working on and will now return to their normal
duties. What stage of development have these members reached?
a.
Forming
b.
Storming
c.
Performing
d.
Termination
56. Command groups do not usually reach this stage, unless there is some drastic reorganization.
What is this stage called?
a.
Termination
b.
Norming
c.
Forming
d.
Storming
57. There are two key variables in each stage of group development. _____ tends to continue to
increase over time, whereas ____ tends to start high, drop off, and then rise.
a.
Commitment; competence
b.
Commitment; cohesion
c.
Competence; commitment
d.
Cohesion; competence
58. If they are to function together as a team, the manager and members need training in
__________ skills.
a.
strategic planning
b.
group process
c.
decision making
d.
HR management
59. The _____ empowers team members to take responsibility for performing the management
functions and focuses on developing effective group structure, group process, and group
development.
a.
group manager
b.
team member
c.
team leader
d.
group member
60. When you do not focus on telling employees what to do and assigning individuals to do it but
rather focus on developing group structure and process, you are ______.
a.
leading
b.
planning
c.
controlling
d.
organizing and staffing
61. When dealing with a group that is not a team, the _____ takes responsibility for performing the
four functions of management.
a.
change agent
b.
team leader
c.
individual employees
d.
group manager
62. ______, one of the management functions, empowers group members to set objectives, develop
plans, and make decisions. This function involves members and makes sure they know the
objectives, accept them, and are committed to achieving them.
a.
Leading
b.
Controlling
c.
Organizing and staffing
d.
Planning
63. When you help the team set the standards and develop positive norms as you transition from
being a group into a team, you are ______.
a.
planning
b.
controlling
c.
leading
d.
organizing and staffing
64. In terms of team rewards and recognition, nonfinancial rewards work well in any team,
provided the team progresses to the __________ stage of group development.
a.
storming
b.
performing
c.
norming
d.
terminating
65. In terms of team rewards and recognition, skill-based pay works well with __________.
a.
self-managed teams performing complex tasks
b.
management-directed teams performing complex tasks
c.
self-managed teams performing simple tasks
d.
management-directed teams performing simple tasks
66. In terms of team rewards and recognition, gainsharing works well in __________.
a.
stable environments with organic organizational designs
b.
dynamic environments with mechanistic organizational designs
c.
stable environments with mechanistic organizational designs
d.
dynamic environments with organic organizational designs
67. For an organization, the number-one time waster is _______.
a.
many e-mails and phone calls
b.
too many meetings
c.
employee tardiness and absenteeism
d.
excessive training
68. All of the following are elements of a meeting plan, except _____________.
a.
date, place, and time
b.
objectives
c.
document review
d.
participants and assignments
69. Before calling a meeting, clearly define its purpose and set _____ to be accomplished during the
meeting.
a.
objectives
b.
strategies
c.
plans
d.
targets
70. When team members are geographically close to one another, it is better to have __________
meetings focusing on one or a few items.
a.
less frequent, longer
b.
less frequent, shorter
c.
more frequent, shorter
d.
more frequent, longer
71. When team members have to travel to attend meetings, __________ meetings are needed.
a.
fewer, longer
b.
fewer, shorter
c.
more frequent, shorter
d.
more frequent, longer
72. Which of the following is not one of the three parts of a meeting?
a.
Decision making
b.
Identify objectives
c.
Cover agenda items
d.
Summarize and review assignments
73. Employees help the team and organization through _______—the expression of constructive
opinions, concerns, or ideas about work-related issues.
a.
objections
b.
voice
c.
attitude
d.
emotes
74. Asking the individual in advance for a specific contribution and/or using the “round robin”
rotation method, in which all members take turns giving their input, may be effective ways of
dealing with the __________ types of problem members in a meeting.
a.
wanderer
b.
silent type
c.
arguer
d.
bored member
75. During meetings, Angela has a habit of trying to turn the group away from the agenda topics by
changing the subject of the discussion to something that interests her. Angela appears to be a(n)
__________ in terms of the types of problem members in a meeting.
a.
social loafer
b.
arguer
c.
bored member
d.
wanderer
76. During meetings, Tomas has a habit of disagreeing with any point someone is trying to make. It
seems clear that Tomas enjoys being the center of attention during these disputes and that he’s
only objecting so that the attention turns to him. Tomas appears to be a(n) __________ in terms
of the types of problem members in a meeting.
a.
bored member
b.
arguer
c.
silent type
d.
wanderer
TRUE/FALSE
77. All teams are groups, but not all groups are teams.
78. All employees have formal group membership, but the higher in the organization, the fewer
formal groups the manager is a member of.
79. While there is no ideal group size, 5 to 9 members generally provides the best relationships and
performance.
80. Command groups tend to be from the same functional area.
81. Group roles are the roles used through the group process and describe how one interacts with
others as they work.
82. Norms are expectations about behavior that are shared by members of a group.
83. Norms can change over time.
84. Status is based on several factors, including members’ performance, job title, wage or salary,
seniority, knowledge or expertise, interpersonal skills, appearance, education, race, age, sex,
and so on.
85. Two key variables in each stage of group development are competence and commitment.
86. While the forming stage of group development calls for a high-directive, low-supportive
management style, it’s important to realize that low support doesn’t mean none, so the manager
must also allow time for group members to get to know one another.
87. Among businesses today, the trend is toward the empowerment of teams, because teams can be
more productive than groups.
88. With gainsharing, employees are paid for gaining additional skills or knowledge they need to
perform multiple jobs within a team and to share knowledge with other team members.
89. A meeting should begin by opening with the agenda.
90. In meetings, bored members are slackers that withhold their effort and fail to perform their
share of the work.
91. Whenever you work in a group, do not embarrass, intimidate, or argue with any members, no
matter how much they provoke you.
ESSAY
92. Compare and contrast characteristics of groups and teams.
93. List the characteristics of organizational context, group structure, group process, and group
development.
94. What does a task group consist of? Describe the two primary types of task groups.
95. Describe the three primary group roles.
96. What is the difference between rules and norms?
ANS:
97. List and describe the factors influencing cohesiveness.
98. What are the stages of group development? Briefly give an explanation of each.
99. Describe the appropriate management style associated with each of the four major stages of
group development.
100. List and describe the three ways that employees can be rewarded and recognized for teamwork.
101. Describe what an agenda is in regards to a meeting plan.