96.
During a meeting, Tammy, the branch manager, was pointing to the corporate organization
chart on the wall. Tammy remarked that “These people provide advice, recommendations, and
research for us, and they are indicated with a dotted line. Jim, our CEO, and the vice
presidents of our organization are up here, indicated on the organization chart by a solid line
vertical line.” The employees indicated on the organization chart by a solid line are ____, and
those indicated by a dotted line are ____.
97.
Astrid, a customer service representative, was asked by one of her customers if her company
would be interested in joining the chamber of commerce to meet potential customers. Astrid
believes this is a very good idea and approached her manager, Alan, about becoming a
chamber member. Alan told Astrid that “Since the cost of membership is over $500 and you
will have to leave the office to attend meetings, I will have to get approval from management
above me.” This is an example of how important decisions are made in organizations with
_____.
98.
Important decisions are made by middle-level and supervisory-level managers with ____.
99.
Artem, the president of Instructor Services, told one of his new hires that “Managers are
encouraged to solve their own problems rather than to buck the decision to a higher level, and
decisions are made more quickly, which increases our organization’s flexibility and efficiency.”
These advantages that Artem spoke of are attributed to ____.
100.
Organizational design is concerned with an organization developing ____.
101.
A company with authority centralized in a single person, a flat hierarchy, few rules, and low
work specialization is a characteristic of an organization with a _____.
102.
The structure of Shoe Mart consists of people with similar specialties put together in formal
groups, such as the marketing, accounting, and human resource departments. This is an
example of a _____.
103.
Time Warner has different divisions for magazines, movies, recordings, cable television, and
so on. The Warner Bros. part of the empire alone has divisions spanning movies and
television, a broadcast network, retail stores, theaters, amusement parks, and music. Time
Warner is an example of an organization with ____.
104.
IT Technology has designed its corporate structure with divisions based on its location. For
example, there are the Southern and Northern Divisions, and globally there is the European
Division. This is an example of a structure with _____.
105.
Ford Motor Co. has separate divisions for passenger-car dealers, for large trucking customers,
and for farm products customers. Ford is an example of an organization with ____.
106.
Organizations using a matrix structure _____.
107.
Quality Paper Products utilizes a structure that includes functional divisions, such as
accounting and production, and a divisional chain of command, such as the home products
and office divisions. For example, Mary Beth, a salesperson, reported to both her sales
manager and the office products manager when she first started working on the city of
Springfield account. Quality Paper Products has developed a _____.
108.
The Safety Committee, a temporary team, was established to make the workplace a safer
place. Members of the committee still work in their departments full-time, but meet twice a
month for a few hours as a committee. This is an example of a ____.
109.
With a hollow structure, the organization ____.
110.
With a modular structure, a firm _____.
111.
Sally, Greg, John, and Amar are working on a project for a customer that is aimed at cutting
the client’s electrical costs. The four members are located throughout the Midwest, and they
are utilizing the phone, e-mail, and collaborative computing to complete this project. This is an
example of a _____.
112.
Joe, a salesperson for a landscaping company, is working with a longtime customer who is
interested in either cutting back on the services or getting a better price due to the tight
economy. Joe tells his manager, “I want to take care of the customer with the best value. So
what do you think is the best package to offer in this situation?” Joe and his manager are
trying to utilize the _____.
113.
Peter, the owner of Happy Burger, is involved in the company’s daily decisions and has
established procedures for every task. The company rules are clearly specified in the
handbook, and Peter also believes in close supervision of all employees. Happy Burger is a(n)
_______ organization.
114.
Phone Tech, a global phone company, frequently needs to respond quickly to the fast–
changing consumer tastes with its phones. Therefore, management has fewer rules and
procedures than most organizations, and networks of employees are encouraged to cooperate
and respond quickly to unexpected tasks and changes in technology. Phone Tech is utilizing
a(n) ____ structure.
115.
According to Lawrence and Lorsch, the stability of an organization’s environment determine(s)
the degree of ____.
116.
The more subunits into which an organization breaks down, the _____.
117.
In a highly integrated organization, the specialists work together to achieve ____.
8-73
118.
The scientists, nurses, and doctors who work for Medical Technology, an organization that
researches the cure for several diseases, work together for a common goal of ending these
illnesses. This is an example of ____.
119.
A formal chain of command, standardization of rules and procedures, and use of cross–
functional teams and computer networks so that there is frequent communication and
coordination of the parts are the means for achieving ____.
Essay Questions
120.
Summarize organizational culture. Give an example of a company and describe its culture.
121.
Describe organizational structure.
122.
After John’s father died, John inherited his successful tire business. John wanted to make sure
the company’s culture, which his father had built for over 40 years, was not lost but embedded
in the organization. Summarize four of the ways that a particular culture can become
embedded in an organization.
123.
Summarize the three types of organizations classified according to the three different
purposes for which they are formed. Give an example of each and the purpose and customers
they serve.
124.
Summarize the concepts of organization chart, line managers, and staff personnel. Explain the
purpose of a solid versus a dotted line on an organization chart.
125.
Describe the four common elements of organizations proposed by Edgar Schein.
126.
Define span of control. Contrast the two kinds of spans of control.
127.
Contrast centralized and decentralized authority. Give an advantage and example of each.
128.
Define authority. Contrast power and authority, and give an example of each.
129.
Summarize a divisional structure, including product divisions, customer divisions, geographic
divisions, and matrix structures. Give an example of each, and draw an organization chart that
depicts each.