59.
According to the competing values framework, clan, adhocracy, market, and hierarchy are
____.
60.
The clan culture has a(n) _____.
61.
A hierarchy culture has a(n) ____.
62.
Bob, the owner of Quality Catering, is driven by competition. He is very focused on meeting
deadlines and quality, and to deliver the results that customers want. He pushes his managers
to continually exceed their productivity goals, and stresses that profits take precedence over
employee development and satisfaction. Bob feels “there is not enough time for training.”
However, his employees are regularly rewarded for their success in meeting company goals.
This is an example of a(n) ____ culture.
63.
Employees and customers are treated like a family at Bayou Seafood Café. Paul and Betsey,
the owners, work to encourage unity to increase their employees’ job satisfaction and
commitment. At their café, Paul and Betsey have built a(n) ____.
64.
Phillip, owner of Technology Sales, said, “We have to focus on our customers and how can we
beat the competition, so we have to be flexible.” He encourages his R&D department to
develop innovative products and focuses on being quick to respond to market changes.
Technology Sales has a(n) _____.
65.
Elly and Sylvia, owners of Organic Foods, do not have a formal policy about dress code and
work procedures because they see their company as a family place that is enjoyable to work
for. Elly and Sylvia believe that if you treat employees like family, the company will do well and
grow. These beliefs by the owners of Organic Foods represent the core values of their
organization’s culture, and are known as ____.
66.
Manner of dress, awards, myths and stories told about the company, and rituals and
ceremonies are ____.
67.
Espoused values are _____.
68.
Symbols, stories, heroes, and rites and rituals are ways in which ____ is(are) most often
transmitted to employees.
69.
IKEA employees are expected to work hard, inspired by an anecdote from their Swedish
founder, Invar Kamprad, in which he told how he was berated by his father for failing
repeatedly to get out of bed to milk the cows on his family’s farm. Then one day he got an
alarm clock. “‘Now by jiminy, I’m going to start a new life,’ he determined, setting the alarm for
twenty to six and removing the ‘off button.'” Invar Kamprad is an example of a ____.
70.
Rites and rituals are ____.
71.
Sometimes culture can be strong enough to take the place of an organization’s ____.
72.
Which of the following is an accurate conclusion from the “Organizational Culture and
Organizational Effectiveness: A Meta-Analytic Investigation of the Competing Values
Framework’s Theoretical Suppositions” study involving the culture of 1,000 companies?
73.
HP founders David Packard and William Hewlett created a close-knit organizational culture
that gave a lot of responsibility to employees and fostered innovation within the company,
which were clearly stated values of the firm’s founders. This is an example of _____.
74.
Making formal statements, holding rites and rituals, utilizing employee training and coaching,
demonstrating how a leader reacts to a crises, being a role model, and giving rewards,
promotions, and bonuses are some of the teaching methods that organizations can utilize to
____.
75.
Della, the new CEO of Sky Advertising, has been with the firm for over 25 years. She was
picked by the board to turn the 85-year-old agency around and to do so, Della wants to bring
back some old ideas that previously worked at Sky. She plans on having managers and
veteran employees instruct each other about the organization’s chosen values, beliefs, and
expectations through holding some of the old rites and rituals, retelling stories about company
legends, bringing back training and coaching, and once again having quarterly reward
ceremonies. The things Della wants to do are an example of ____.
76.
According to Chester I. Barnard’s classic definition, an organization is a ____.
77.
Organizations that are formed to offer services to clients and not make a profit are ____, and
those organizations that are formed to make money, or profits, by offering products or services
are _____.
78.
Dr. Jones is retiring from the hospital and he wants to start an organization, Doctor Help, that
will provide low-income individuals in the United States with medical assistance at no cost.
Doctor Help is an example of a(n) ____.
79.
Voluntary collectives with the purpose of advancing their members’ interests are known as
___.
80.
The AFL-CIO, an union, and the National Federation of Independent Business, are both
voluntary groups with the purpose of advancing member interests. They are examples of
_____.
81.
The vertical hierarchy is also known as _____.
82.
Having realistic expectations and thinking about the kind of manager you want to be, not
forgetting to manage upward and sideways as well as downward, getting guidance from other
managers, and resisting isolation is good advice for those who are _____.
83.
In an organization, division of labor is ____.
84.
Division of labor is also known as ____.
85.
A hierarchy of authority is ____.
86.
Thomas, a sales associate in the furniture department, reports to Betsey, the furniture
department manager. This morning, Betsey asked Thomas to change the price tags on the
desk chairs. While working on this task, David, the computer department manager, told
Thomas that he wanted him to unload some computers. Thomas is confused about what to do
because under the principle of unity of command, _____.
87.
Alana, the children’s department manager at Shoe Mart, has eight employees in her
department, and all of them report directly to her. The eight employees who report directly to
Alana are her _____.
88.
There are two kinds of spans of control are _____.
89.
Paula, the CEO of EnviroSystems, has only three people reporting to her, the vice president of
marketing, vice president of HR, and vice president of accounting. Paula has a _____.
90.
During weekly conference calls, Mary, a restaurant manager for a national chain of
restaurants, and the other managers in her district explain to their district manager the reasons
for different decisions and why certain costs and sales were higher or lower for the previous
week. The explanation of their decisions and work results is known as __.
91.
The rights inherent in a managerial position to make decisions, give orders, and utilize
resources are known as ____.
92.
Jim was recently promoted to the position of dining room supervisor, and he is now
responsible for making decisions on numerous matters in the dining room and giving orders to
the serving staff. At the same time, Jim has the obligation to perform the many new tasks
assigned to him as a supervisor, such as overseeing the closing work and cleaning the dining
room. Jim’s new obligations are known as his _____.
93.
Patricia, the manager of Prime Health Club, was telling her new trainer that “I have many
decisions to make in a day, and as the club manager, during the course of a week, I have to
give orders to most of the 35 employees. Then there is my budget and the club resources,
which I oversee.” Patricia’s right to make decisions, give orders, and utilize resources is known
as _____.
94.
Ralph, the manager of a busy hardware store, knows that he needs to entrust many of his
tasks to managers and other employees, rather than falling into the common trap of perfection,
believing he is the only person who can do this right and on time. This process of assigning
tasks to lower-level managers and employees is known as ____.
95.
The process of assigning managerial authority and responsibility to lower-level managers and
employees is known as ____.