67) In the context of measuring the performance of a business, identify a true statement about
deviation analysis.
A) Deviation analysis analyzes the performance of the company in terms of the expectations of its
customers.
B) Effective deviation analysis requires the performance of a business to be contrasted against a
competitor’s performance across the same time frame.
C) To gain the greatest possible insight on a business, deviation analysis must be performed on its
performance at frequent intervals.
D) Profit margins are considered the most important metric in a deviation analysis.
68) Which of the following statements about deviation analysis is NOT correct?
A) A deviation analysis chart should be maintained at least monthly.
B) Any drops in a factor that is being charted should be cause for alarm.
C) Deviation analysis quickly shows the performance on factors deemed important by a business
owner.
D) None of these