62.
(p. 281–
282)
Workflow systems, document sharing, and knowledge management are considered
_______________ tools.
63.
(p. 283)
Which of the following is considered a collaborative work management tool?
64.
(p. 283)
Which of the following is considered an electronic communications tool?
65.
(p. 283)
Which of the following is considered an electronic conferencing tool?
66.
(p. 283)
Training in a virtual world is effective, but obstacles include both _______________.
67.
(p. 283)
Training in a virtual world can both _______________.
68.
(p. 283)
_______________ tools help people accomplish or manage group work activities.
69.
(p. 282–
283)
Collaborative work management tools include all of the following except:
70.
(p. 284)
A(n) _______________ business system is a type of information system that supports the
business functions of accounting, finance, marketing, operations management, and human
resource management.
71.
(p. 284)
Marketing information systems can help marketing managers with:
72.
(p. 287)
Which of the following is considered a human resource business function?
73.
(p. 287)
Which of the following is considered a production/operations business function?
74.
(p. 287)
Which of the following is supported by the marketing business function?
75.
(p. 287)
All of the following are supported by the accounting business function except:
76.
(p. 287)
Providing website visitors with chat rooms, Web forms and questionnaires, and e-mail
correspondence opportunities enables companies to use _______________ to encourage
customers to become involved in product development, delivery, and service issues.
77.
(p. 288)
Targeted marketing includes all of the following components except:
78.
(p. 288)
Advertising and promotion efforts can be tailored to each visit to a site by an individual. This
strategy is based on a variety of tracking techniques, such as Web “__________” files
recorded on the visitor’s disk drive from previous visits.
79.
(p. 289)
Many companies view sales force automation as a way to gain _______________ in sales
productivity and marketing responsiveness.
80.
(p. 290)
_______________ information systems support the production/operations function that
includes all activities concerned with the planning and control of the processes producing
goods and services.
81.
(p. 291)
Computer integrated manufacturing is an overall concept that stresses using computer-based
systems in manufacturing to do all the following, except:
82.
(p. 291)
Computer-integrated manufacturing systems do all the following for activities that are needed
to produce products, except:
83.
(p. 291)
The overall goal of computer-integrated manufacturing is to create flexible, agile,
manufacturing processes that do what?
84.
(p. 291)
Computer-integrated manufacturing systems support all of the following concepts except:
85.
(p. 292)
When a manufacturer automates production of a product by installing computer systems to
monitor processes and robots to do some of the assembly tasks, it is an example of
____________________.
86.
(p. 292)
When a manufacturer installs performance-monitoring information systems for factory floor
operations, it is an example of ____________________.
87.
(p. 292)
When a manufacturer uses computers to control ongoing physical processes, it is an example
of ____________________.
88.
(p. 292)
Machine control is the use of computers to control the actions of machines. This is also known
as ____________________.
89.
(p. 295)
Accounting systems are among the ____________________, yet _______________
information systems in business.
90.
(p. 295)
According to the text, _______________ emphasize legal and historical record-keeping and
the production of accurate financial statements.
91.
(p. 296)
Which of the six essential accounting business systems mentioned in the text reflects changes
in inventory and provides shipping and reorder information?
92.
(p. 296)
Which of the six essential accounting business systems mentioned in the text records
purchases from, amounts owed to, and payments to suppliers?
93.
(p. 296)
Computer-based _______________ systems support business managers and professionals in
decisions concerning the financing of a business, and the allocation and control of financial
resources within a business.
94.
(p. 272)
Instead of focusing on the information processing requirements of business functions,
enterprise software focuses on supporting integrated clusters of business _______________
involved in the operations of a business.
95.
(p. 272)
An enterprise _______________ architecture illustrates the inter-relationships of the major
cross-functional enterprise applications that many companies have, or are installing, today.
96.
(p. 272)
_______________ systems cross the boundaries of traditional business functions in order to
reengineer and improve vital business processes all across the enterprise.
97.
(p. 275)
_______________ focuses on the efficiency of a firm’s internal production, distribution, and
financial processes.
98.
(p. 277)
EAI software can integrate the front-office and ________________ applications of a business
so they work together in a seamless, integrated way.
99.
(p. 278)
A transaction is _______________.
100.
(p. 278)
Transaction processing systems (TPS) are _______________ information systems that
process data resulting from the occurrence of business transactions.
101.
(p. 280)
Transaction processing systems process data in two basic ways: batch processing and
_______________ processing.
102.
(p. 280)
Many online systems depend on the capabilities of _______________ tolerant computer
systems that can continue to operate if parts of the system fail.
103.
(p. 282)
Electronic conferencing options include electronic meeting systems and other group support
systems where team members can meet at the same time and place in a _______________
room setting.
104.
(p. 287)
The goal of interactive marketing is to enable a company to profitably use networks to attract
and ___________ customers who will become partners with the business.
105.
(p. 288)
Advertising and promotion efforts can be tailored to each visit to a site by an individual. This
strategy is based on a variety of tracking techniques, such as Web “__________” files
recorded on the visitor’s disk drive from previous visits.
106.
(p. 290)
The production/operations function is concerned with the management of the operational
processes and __________ of all business firms.
107.
(p. 291)
_______________ is an overall concept that stresses that the objectives of computer-based
systems in manufacturing must be to simplify, automate, and integrate all production and
support processes.
108.
(p. 291)
Manufacturing information systems help companies plan the types of material needed in the
production process. This is called ____________________ planning (MRP).
Marakas – Chapter 07 #108
109.
(p. 292)
Manufacturing execution systems monitor, track, and control the five essential components in
a production process: materials, equipment, _______________, instructions and
specifications, and production facilities.
110.
(p. 292)
_______________ control is the use of computers to control an ongoing physical process.
111.
(p. 292)
Machine control is the use of computers to control the actions of machines. This is also
popularly known as _______________ control.
112.
(p. 292)
_______________ information systems are designed to support planning to meet the
personnel needs of the business, development of employees to their full potential, and control
all personnel policies and programs.
113.
(p. 293)
Human resource information systems support the strategic, tactical, and _______________
use of the human resources of an organization.
114.
(p. 295)
Management accounting systems focus on the planning and __________ of business
operations.
115.
(p. 297)
The __________ budgeting process involves evaluating the profitability and financial impact of
proposed capital expenditures.
116.
(p. 297)
_______________ planning software can help determine the financing needs of a business
and analyze alternative methods of financing.
117.
(p. 277)
EAI software can integrate _______________ and ________________ applications so they
work together in a seamless, integrated way.
118.
(p. 279)
Syntellect Interactive Services developed _______________ for cable pay-per-view systems.
7 Summary
Category
# of Qu
estions
AACSB: Technology
118
Blooms: Remember
118
Difficulty: 1 Easy
30
Difficulty: 2 Medium
61
Difficulty: 3 Hard
27
Learning Objective: 07–01 Identify the following cross-
functional enterprise systems; and give examples of how they can provide significant business value to a company: a. Enterpri
se application integration; b. Transaction processing systems; c. Enterprise collaboration systems
82
Learning Objective: 07–
02 Give examples of how Internet and other information technologies support business processes within the business function
s of accounting; finance; human resource management; marketing; and production and operations management.
36
Marakas – Chapter 07
118