Chapter 07: Organizing and Delegating Work
Test Bank
MULTIPLE CHOICE
1. Organic organizations __________.
a.
are flexible
b.
focus on following procedures and rules
c.
have specialized jobs
d.
have top-level managers making decisions
2. Mechanistic organizations __________.
a.
define jobs broadly
b.
tend to work well in stable environments
c.
have decisions made at lower levels
d.
are flexible
3. Which of the following is not a principle of organization?
a.
Coordination
b.
Span of management
c.
Creativity and innovation
d.
Flexibility
4. Chain of command is also known as the __________.
a.
Scope Principle
b.
Scalar Principle
c.
Span Principle
d.
String Principle
5. Responsibility is ________.
a.
the obligation to achieve objectives by performing required activities
b.
the right to make decisions, issue orders, and use resources
c.
how well individuals meet their objectives
d.
the clear line of authority from the top to the bottom of an organization, forming a
hierarchy
6. Sarah is the manager of a store. As the holiday season approaches, Sarah decides that the store
needs to be decorated. She knows Stephanie is creative, so she assigns Stephanie the task of
decorating the store. This is an example of __________.
a.
authority
b.
responsibility
c.
flexibility
d.
delegation
7. When Karen works the night shift, both Felice and Torsten are the managers in charge and both
have the authority to direct Karen’s work during the shift. Which principle is being violated in
this situation?
a.
Division of labor
b.
Unity of command
c.
Scalar Principle
d.
Span of management
8. Which of the following is considered to be generally easier in mechanistic organizations?
a.
Coordination
b.
Delegating
c.
Authority
d.
Flexibility
9. What answers the question, “How do we organize to meet our mission and strategy?”
a.
Division of labor
b.
Coordination
c.
Departmentalization
d.
Unity of command and direction
10. A balance of ______ and ______ lead to a clear definition of each individual’s responsibilities.
a.
command; direction
b.
division of labor; flexibility
c.
responsibility; authority
d.
authority; direction
11. Arjun ensures that all of the departments and employees under him work together to accomplish
strategic and operational objectives. As a manager, Arjun focuses on integration of department
activities. Which concept is Arjun utilizing?
a.
Coordination
b.
Authority
c.
Differentiation
d.
Flexibility
12. Authority is different from power. Power is __________.
a.
broader in scope
b.
narrower in scope
c.
always formal
d.
always informal
13. The __________ of authority is a hierarchy that narrows as it flows down the organization.
a.
span
b.
width
c.
scope
d.
breadth
14. In terms of their direction of flow in organizations, which is correct?
a.
Responsibility flows down; authority flows up; accountability flows down.
b.
Responsibility flows up; authority flows up; accountability flows down.
c.
Responsibility flows down; authority flows up; accountability flows up.
d.
Responsibility flows down; authority flows down; accountability flows up.
15. Formal authority ___________.
a.
arises from the patterns of relationships and communication that evolve as
employees interact and communicate
b.
is always more effective than informal authority
c.
is the unsanctioned way of getting things accomplished
d.
is based on the specified relationships among employees
16. What authority arises from patterns of relationships and communication that evolve as
employees interact and communicate?
a.
Formal authority
b.
Informal authority
c.
Relational authority
d.
Personal authority
17. Which form of authority is the unsanctioned way of getting the job done?
a.
Formal authority
b.
Informal authority
c.
Line authority
d.
Staff authority
18. Which of the following is not a level of authority?
a.
Authority to inform
b.
Authority to recommend
c.
Authority to report
d.
Authority to delegate
19. Patricia is a first-line manager who makes important decisions with middle managers and other
first-line managers. What type of authority best describes Patricia’s decision making?
a.
Informal authority
b.
Formal authority
c.
Centralized authority
d.
Decentralized authority
20. Which type of authority is more common in organic organizations?
a.
Decentralized
b.
Centralized
c.
Bureaucratic
d.
Organic organizations are not more likely to use one or the other.
21. Where on the spectrum of authority seems to be the “key to success”?
a.
Centralized
b.
Decentralized
c.
The “right balance”
d.
Alternating between centralized and decentralized with each decision
22. Georgios has been directed by his supervisor to immediately put together a list of five possible
venues for the company’s annual shareholder gathering. Based on this, what level of authority
has Georgios been given for this task?
a.
Authority to inform
b.
Authority to recommend
c.
Authority to report
d.
Full authority
23. Being able to freely select a course of action and carry it out but being required to discuss the
action with one’s supervisor afterward describes __________.
a.
authority to inform
b.
authority to recommend
c.
authority to report
d.
full authority
24. Beryl has been asked to look over several different logo designs developed by the marketing
firm her boss hired. Her boss has asked Beryl to put together a brief memo for him describing
which logo she thinks is best. He has promised to take her input into consideration when he
makes his final decision. In this situation, Beryl has __________.
a.
authority to inform
b.
authority to recommend
c.
authority to report
d.
full authority
25. Zoe’s supervisor requires her to consult with him before every decision. Even though Zoe is an
experienced and high-performing employee, her manager closely watches her work and
double-checks all of her reports. Based on this, it is likely that Zoe’s manager could be
described as a __________.
a.
authoritarian
b.
macromanager
c.
micromanager
d.
contrarian
26. Which of the following is usually considered a line department?
a.
Public relations
b.
Operations
c.
Human resources
d.
Data processing
27. As a benefits specialist in her company’s human resources department, Charlotte has the
responsibility to advise and assist other personnel with regard to their various benefit options.
Charlotte’s authority to help her company’s other employees is best described as __________.
a.
authority to inform
b.
authority to report
c.
line authority
d.
staff authority
28. Which of the following would most likely be categorized as general staff?
a.
The CEO’s personal assistant
b.
The individual in the maintenance department that fixes office air conditioning
problems
c.
The human resources benefits manager
d.
The individual in the marketing department responsible for issuing press releases
29. __________ is the grouping of related activities into units.
a.
Job design
b.
Departmentalization
c.
Organizational design
d.
Coordination
30. An organization chart illustrates all of the following, except _____________.
a.
the level of the management hierarchy
b.
departmentalization
c.
chain of command
d.
specified tasks
31. The internal structure of an organization or the arrangement of positions in the organization into
work units or departments and the interrelationships among these units or departments is known
as organizational __________.
a.
charting
b.
engineering
c.
design
d.
management
32. What determines the type of organizational design an organization falls under?
a.
Type of departmentalization
b.
Type of functionalities
c.
Structure of the organization chart
d.
The chain of command
33. The vertical lines on an organization chart show _____________.
a.
which departments interact
b.
the method of departmentalization
c.
the chain of command
d.
the relative importance of each employee
34. An organization chart is a graphic illustration of the organization’s management hierarchy and
departments and __________.
a.
their functionality
b.
their size
c.
their working relationships
d.
their relative importance to the organization
35. Which of the following forms of departmentalization has an internal focus?
a.
Customer departmentalization
b.
Product departmentalization
c.
Functional departmentalization
d.
Territory departmentalization
36. General Motors groups related activities into units based on the type of automobile that is
produced: Buick, Cadillac, Chevrolet, and GMC (trucks). Which type of departmentalization
does this portray?
a.
Functional departmentalization
b.
Territory departmentalization
c.
Customer departmentalization
d.
Product departmentalization
37. Functional departmentalization involves organizing departments around ___________.
a.
essential input activities
b.
goods and services
c.
essential output activities
d.
whatever arrangement functions best in the current environment
38. Which type of departmentalization is most widely used in small organizations?
a.
Territory
b.
Customer
c.
Divisional
d.
Functional
39. Beverley wants to sign up for Time Warner Cable Internet online. She has the option to choose
residential or business services. Which method of departmentalization is Time Warner Cable
probably using?
a.
Customer
b.
Territory
c.
Product
d.
Divisional
40. Department stores such as Macy’s that offer a wide variety of products for customers use
__________ departmentalization.
a.
product
b.
functional
c.
customer
d.
divisional
41. Divisional departmentalization ______________.
a.
organizes departments around the needs of customers
b.
establishes separate units in each area in which the enterprise does business
c.
organizes departments around goods or services
d.
is based on semiautonomous strategic business units
42. Chloe works for a corporation that owns seven different fast food chains. While each of the
chains appears to customers to be an independent business, their growth strategies are closely
coordinated at the corporate level to be sure the building of a new restaurant for one chain
doesn’t interfere with the success of other corporate-owned chains. On the other hand, since
each of the chains offers a different type of food and targets a different demographic, each one
handles its own marketing strategy more or less independently. Given this, it seems likely that
Chloe’s corporation is using a __________ structure.
a.
conglomerate
b.
modular
c.
matrix
d.
divisional
43. Lito works for a business that is part of a large corporation with many diverse business lines that
operate autonomously. Lito’s business designs and manufactures playground equipment, but
the corporation also owns asphalt paving companies, a producer of modular housing, a small
amusement park, and a real estate firm. Given this, it seems likely that the parent corporation
that owns this diverse portfolio of businesses uses a __________ structure.
a.
matrix
b.
divisional
c.
conglomerate
d.
modular
44. Which of the following is not a type of departmentalization?
a.
Functional
b.
Informal
c.
Divisional
d.
Matrix
45. Matrix departmentalization combines ___________ and ___________ departmentalization.
a.
territory, customer
b.
territory, product
c.
functional, customer
d.
functional, product
46. Which of the following is not a new approach to organizational design?
a.
Divisional
b.
Modular
c.
Virtual
d.
Network
47. Selena’s company has recently changed its organizational structure. She finds herself in groups
of employees that are often working to develop innovative products and processes. Selena has
also noticed within the groups of employees, all members are viewed as leaders. Selena’s
company most likely changed to a __________.
a.
team organization
b.
learning organization
c.
modular organization
d.
matrix organization
48. The major advantage of matrix departmentalization is ___________.
a.
coordination
b.
unity of command
c.
decreased span of management
d.
flexibility
49. Which of the following contemporary organizational designs involves boundaryless
interrelationships among different organizations?
a.
Virtual organization
b.
Modular organization
c.
Team organization
d.
Network organization
50. Which of the following contemporary organizational designs involves a continually evolving
network of contingent workers and companies that unite temporarily to exploit specific project
opportunities or to attain strategic advantages?
a.
Team organization
b.
Virtual organization
c.
Modular organization