1. Substantive modification to some part of an organization is known as _____.
a.
organization synergy
b.
organization maturity
c.
organization implementation
d.
organization change
e.
organization entropy
2. _____ is an example of an external force that affects an organization.
a.
Employee motivation
b.
Production costs
c.
New government regulations
d.
Surplus capital
e.
High employee turnover
p. 194
MGMT.GRIF.16. 7-1 – LO: 7-1
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
The Nature of Organization Change
Bloom’s: Knowledge
Digital Story: Engage
3. An example of a force for change in the task environment of an organization is _____.
a.
pricing strategies of competitors
b.
employee turnover rates
c.
capital availability
d.
employee motivation
e.
production costs
Organization change is any substantive modification to some part of the organization.
p. 194
MGMT.GRIF.16. 7-1 – LO: 7-1
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
The Nature of Organization Change
Bloom’s: Knowledge
Digital Story: Engage
4. Which of the following forces for change is present in the task environment of an organization?
a.
b.
c.
d.
e.
a
Moderate
p. 194
MGMT.GRIF.16. 7-1 – LO: 7-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
The Nature of Organization Change
Bloom’s: Comprehension
Digital Story: Connect
5. Consumer tastes and preferences are _____ forces that influence an organization’s product line.
a.
technical
b.
internal
c.
managerial
d.
external
e.
political
be concerned with consumer tastes and preferences.
Easy
p. 194
MGMT.GRIF.16. 7-1 – LO: 7-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
product lines.
Moderate
p. 194
MGMT.GRIF.16. 7-1 – LO: 7-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
The Nature of Organization Change
Bloom’s: Comprehension
Digital Story: Connect
6. Alpha Motors Inc. was affected by the recession in 2008. The company had to make extensive changes to its
organizational structure and design. This scenario illustrates how _____ forces affect organizations.
a.
technical
b.
external
c.
managerial
d.
legal
e.
internal
Challenging
p. 194
MGMT.GRIF.16. 7-1 – LO: 7-1
United States – BUSPROG: Analytic
United States – AK – DISC: Environmental Influence
The Nature of Organization Change
Bloom’s: Application
Digital Story: Perform
7. ProDairy Inc. reduced the prices of its products to combat competitors that were selling dairy products at lower prices.
This scenario illustrates a force for change present in the _____ of an organization.
a.
task environment
b.
supply chain
c.
internal environment
d.
legal-political environment
e.
demographic environment
a
Challenging
p. 194
MGMT.GRIF.16. 7-1 – LO: 7-1
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
The Nature of Organization Change
Bloom’s: Application
Digital Story: Perform
8. The top executives at Delta Inc. have decided to reorganize the corporation from product divisions into geographic
sectors. This is a(n) _____ force for change.
United States – AK – DISC: Operations Management
The Nature of Organization Change
Bloom’s: Knowledge
Digital Story: Engage
a.
internal
b.
technical
c.
political
d.
external
e.
environmental
9. Unions negotiating for higher wages is an example of a(n) _____ force for change.
a.
internal
b.
technical
c.
external
d.
managerial
e.
legal
c
Moderate
p. 195
MGMT.GRIF.16. 7-1 – LO: 7-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
The Nature of Organization Change
Bloom’s: Comprehension
Digital Story: Connect
10. _____ is change that is designed and implemented in an orderly and timely fashion in anticipation of future events.
a.
Planned change
b.
Reactive change
c.
Involuntary change
d.
Organic change
e.
Crisis change
a
Planned change is designed and implemented in an orderly and timely fashion in anticipation
a
Moderate
p. 195
MGMT.GRIF.16. 7-1 – LO: 7-1
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
The Nature of Organization Change
Bloom’s: Application
Digital Story: Perform
11. Modifying the benefits system on a yearly basis to maintain employee satisfaction is most likely to be a _____ change.
a.
reactive
b.
planned
c.
contingency
d.
legal
e.
general environmental
Moderate
p. 195
MGMT.GRIF.16. 7-1 – LO: 7-1
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
The Nature of Organization Change
Bloom’s: Application
Digital Story: Perform
12. _____ is a piecemeal response to circumstances as they develop.
a.
Planned change
b.
Programmed change
c.
Premeditated change
d.
Natural change
e.
Reactive change
e
Reactive change is a piecemeal response to circumstances as they develop.
Easy
p. 195
MGMT.GRIF.16. 7-1 – LO: 7-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
The Nature of Organization Change
of future events.
Easy
p. 195
MGMT.GRIF.16. 7-1 – LO: 7-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
The Nature of Organization Change
Digital Story: Engage
13. Reactive changes:
a.
are made in anticipation of future events.
b.
are generally more effective than planned changes.
c.
have more potential for poorly conceived and executed change.
d.
involve fewer risks than planned changes.
e.
are preferred to planned changes by most successful organizations.
c
Moderate
p. 195
MGMT.GRIF.16. 7-1 – LO: 7-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
The Nature of Organization Change
Bloom’s: Comprehension
Digital Story: Connect
14. Which stage of the Lewin model of organization change involves managers letting people who will be affected by an
impending change know the reasons for the change?
a.
Implementing
b.
Recognizing
c.
Refreezing
d.
Transforming
e.
Unfreezing
e
Easy
p. 196
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Knowledge
Digital Story: Engage
15. According to the Lewin model of organization change process, refreezing involves _____.
a.
recognizing why the change is necessary
b.
informing people about the change
c.
the implementation of the change
Digital Story: Engage
d.
reinforcing the change so that it becomes a part of the system
e.
repeating the organization change process at frequent intervals
16. A company has set an objective to increase its product sales by 50 percent in the next two years. Identify the step of
the organization change process of the company.
a.
Recognition of the need for change
b.
Establishment of goals for the change
c.
Selection of appropriate change technique
d.
Planning for implementation of the change
e.
Evaluation and follow-up
p. 196
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Application
Digital Story: Perform
17. Beta LLC has decided to change its hiring criteria so that more people with technical expertise can join the company.
Which step of the change process is illustrated in the scenario?
a.
Establishment of goals for the change
b.
Recognition of the need for change
c.
Selection of appropriate change technique
d.
Diagnosis of the relevant variables
e.
Evaluation and follow-up
p. 196
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Knowledge
Digital Story: Engage
18. A company has built a new manufacturing plant to increase production. This scenario illustrates which step in the
Lewin model of organization change?
a.
Unfreezing
b.
Entropy
c.
Reengineering
d.
Implementation
e.
Refreezing
Moderate
p. 196
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Application
Digital Story: Perform
19. _____ is the last step in the change process.
a.
Diagnosis of relevant variables
b.
Actual implementation
c.
Evaluation and follow-up
d.
Recognition of the need for change
e.
Establishment of goals for the change
c
Evaluation and follow-up is the last step in the change process.
Easy
p. 196
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Knowledge
Moderate
p. 196
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Application
Digital Story: Perform
20. The first step of the change process involves:
a.
recognizing the need for change.
b.
implementing the change.
c.
selecting a change technique.
d.
choosing a change leader.
e.
overcoming resistance to change.
evaluation and follow-up.
p. 197
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Managing Change in Organizations
Digital Story: Connect
21. Ron, a manager at a hardware components manufacturing unit, has recently learned from a subordinate’s report that
the production rates in his firm have gone down immensely because of poor employee morale. Ron has realized that he
needs to implement a change in the organization that will motivate employees. Which of the following steps in the
comprehensive approach to change is illustrated in the scenario?
a.
Recognizing the need for change
b.
Understanding how to implement the change
c.
Setting goals for the change
d.
Selecting a change technique
e.
Implementing the change
declined due to decrease in employee morale and recognized the need for a change.
p. 196
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Change in Organizations
Digital Story: Perform
22. Which of the following is an example of a goal for change for an organization?
Digital Story: Engage
a.
Reacting to a forecast indicating new market potential
b.
Recognizing that poor employee morale was caused by dangerous working conditions
c.
Deciding to decrease employee turnover rates by 90 percent
d.
Introducing a new reward system for employees
e.
Arranging for training on interpersonal skills for managers
23. Which of the following exemplifies the first step in the comprehensive organization change model?
a.
Setting standards for a new absenteeism control procedure
b.
Noticing that the pension fund has less cash than needed to provide the guaranteed employee benefits
c.
Determining the probable causes of a recently detected drop in the level of employee job satisfaction
d.
Investigating different techniques for enhancing employee job satisfaction
e.
Planning meetings to help employees understand the procedures in the company’s new quality program
p. 196
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Application
Digital Story: Perform
24. Jenny runs a small boutique in New Orleans and has five employees working under her. Lately, she has noticed that
her boutique has not been delivering customer orders on time, and she has realized that it is because of the rise in the
number of customers and insufficient manpower. She has decided to employ another five employees. Which step of the
change process is illustrated in the scenario?
a.
Implementing the change
b.
Diagnosis of relevant variables
c.
Selection of an appropriate change technique
d.
Planning for implementation of change
e.
Evaluation and follow-up
p. 196
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Application
Digital Story: Perform
25. The top management at Omega Inc. recently initiated an employee motivation drive to improve employee morale and
in turn decrease turnover rates. It has now commissioned a statistics firm to check the effect of its initiative on the
employees’ morale. Which step of the comprehensive approach to change is illustrated in the scenario?
a.
Evaluation and follow-up
b.
Selection of appropriate change technique
c.
Planning for implementation of change
d.
Diagnosis of relevant variables
e.
Actual implementation
a
Challenging
p. 196
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Application
Digital Story: Perform
26. In general, the biggest cause of worker resistance to change is _____.
a.
satisfaction
b.
uncertainty
c.
regret
d.
feelings of loss
e.
different perceptions
c
the stage of selecting the appropriate change technique.
Moderate
p. 196
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Application
Digital Story: Perform
27. When Beta Inc. acquired Redd Communications, there was a huge uproar by the staff of Redd Communications as
there were rumors of staff reductions and operations closures. _____ was the cause for this reaction by the Redd
Communications staff.
a.
Synergy
b.
Process gain
c.
Uncertainty
d.
Process loss
e.
Facilitation
c
Moderate
p. 197
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Application
Digital Story: Perform
28. Wendy is reluctant to accept a new job offer because she’s worried about her ability to meet new job demands. The
most likely reason for such employee resistance to change is _____.
a.
threatened self-interests
b.
facilitation
c.
uncertainty
d.
participation
e.
feelings of loss
c
Moderate
p. 197
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG: Analytic
Easy
p. 197
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Knowledge
Digital Story: Engage
29. When the top management at Venus Corp. sought to change the organization design, form more work teams, and
decrease the managers’ span of management, it met with great resistance from the managers. This was because the
managers feared that their power within the company would decrease. The managers’ reaction to change was brought
about by _____.
a.
facilitation
b.
participation
c.
threatened self-interests
d.
low self-confidence
e.
unfamiliarity with company procedures
c
Moderate
p. 198
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Application
Digital Story: Perform
30. Which of the following is an effective way of overcoming resistance to change?
a.
Allowing employees to participate in the change process
b.
Fostering an environment of uncertainty in the organization
c.
Announcing the change only after it has been implemented
d.
Minimizing communication among employees
e.
Avoiding force-field analysis
a
Moderate
p.198
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Comprehension
Digital Story: Connect
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Application
Digital Story: Perform
31. Which of the following is a cause for the resistance to change that a worker might feel because the worker disagrees
with the management that the change will be best for the organization in the long-run?
a.
Threatened self-interests
b.
Risk propensity
c.
Participation
d.
Different perceptions
e.
Feelings of loss
32. Managers can overcome resistance to change by:
a.
not letting employees know about the change.
b.
letting employees know about the change only after it has been successfully implemented.
c.
limiting the involvement of employees in the change process.
d.
minimizing communication during the change process.
e.
announcing the change much in advance.
e
time for people to adjust to new ways of doing things can help reduce resistance to change.
Moderate
p. 200
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Comprehension
Digital Story: Connect
33. Which of the following is an effective way of overcoming resistance to change?
a.
Using micromanagement techniques
b.
Using facilitation techniques
c.
Using deskilling techniques
d.
Limiting employee involvement in the change process
Moderate
p. 198
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Managing Change in Organizations
Digital Story: Connect
e.
Minimizing communication
34. To overcome resistance to change, the top management of a company discusses with its employees the new employee
policies and procedures that it proposes to bring in and also seeks their involvement in the change process. This scenario
illustrates the _____ technique that helps reduce resistance to change.
a.
participation
b.
synergy
c.
deskilling
d.
greenwashing
e.
risk propensity
a
relationships are less threatened.
Moderate
p. 198
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Application
Digital Story: Perform
35. Martin is trying to adopt more automated equipment in his soda bottling facility, and workers are resisting the change.
When Martin decides to hold a meeting to explain to workers how the change will be beneficial to them, he is using _____
as a means of overcoming resistance to change.
a.
entropy
b.
micromanagement
c.
deskilling
d.
education
e.
specialization
Moderate
p. 200
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Comprehension
Digital Story: Connect
36. The top management at Phoenix Inc. planned to shift their corporate office to a bigger and better facility about four
streets away from the current location. The top managers knew that their decision would meet with considerable employee
resistance, so they informed all the employees well in advance of the advantages of moving to the new office. This
minimized the employees’ resistance. Which of the following techniques of overcoming resistance is illustrated in the
scenario?
a.
Risk propensity
b.
Education
c.
Specialization
d.
Micromanagement
e.
Deskilling
Moderate
p. 200
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG: Communication – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Application
Digital Story: Perform
37. According to the results of a classic study, employee participation:
a.
reduces the need for communication.
b.
encourages employees to resist change.
c.
increases productivity and satisfaction.
d.
increases turnover rates.
e.
creates a centralized structure.
c
Moderate
p. 200
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG: Communication – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Application
Digital Story: Perform
38. In most change situations, there are factors that make the change process more difficult and others that seem to ease
the process. The process by which a manager identifies these factors and then tries to tip the balance so that the factors
facilitating the change outweigh those hindering the change is called _____.
a.
facilitation
b.
implementation
c.
force-field analysis
d.
participative development
e.
education
c
field analysis.
Easy
p. 201
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Knowledge
Digital Story: Engage
39. A force-field analysis identifies:
a.
management potential in existing employees.
b.
synergy in an organization.
c.
the need for structural change in an organization.
d.
factors that facilitate and hinder organization change.
e.
the appropriate span of management for an organization.
Easy
p. 201
Easy
p. 198
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Managing Change in Organizations
Digital Story: Engage
40. Gamma Corp. is planning to bring in new internal standards for all the products it manufactures. The new standards
will ensure better quality and will also help the company gain a competitive advantage. However, the factors that stand in
the way of the change are increased workload on employees and the need for skill development among employees. To
minimize these factors that hinder the change, Gamma has decided to motivate its employees through a reward system.
Which of the following concepts is illustrated in the scenario?
a.
Force-field analysis
b.
Participation
c.
Job deskilling
d.
Specialization
e.
Micromanagement
a
Challenging
p. 201
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Change in Organizations
Digital Story: Perform
41. A change in an organization’s culture is an example of change in the area of _____.
a.
organization structure
b.
organizational operations
c.
work processes
d.
information technology
e.
organizational control systems
a
Changes in culture usually involve the structure and design of the organization as well.
Easy
p. 202
MGMT.GRIF.16. 7-3 – LO: 7-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Areas of Organization Change
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Managing Change in Organizations
Bloom’s: Knowledge
Digital Story: Engage
42. Alpha Corp. has divided its business into a number of sub units. This organization change is an example of change in
the area of _____.
a.
people
b.
operations
c.
structure and design
d.
social responsibility
e.
organization mission
c
A change in structure and design occurs when an organization changes its overall design.
Moderate
p. 202
MGMT.GRIF.16. 7-3 – LO: 7-3
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Application
Digital Story: Perform
43. Richard Inc. has been receiving complaints from its customers about the inefficiency of its customer service
professionals. The company has now decided to change the recruitment criteria for this role. The new criteria place more
emphasis on technical expertise. Richard Inc. is attempting to make a change in the area of _____.
a.
information technology
b.
work sequences
c.
operations
d.
enterprise resource planning
e.
organization structure and design
e
change in the area of organization structure and design.
Moderate
p. 202
MGMT.GRIF.16. 7-3 – LO: 7-3
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Application
Digital Story: Perform
44. A company has recently undergone a transformation from using a highly centralized approach to a much
more decentralized approach for managing its operations. This change represents a change in the area of _____.
a.
technology
Digital Story: Engage
b.
work sequences
c.
work processes
d.
organization structure
e.
enterprise resource planning
45. Image LLC, an advertising company, has recently received several long-term projects from leading companies. Image
has decided to switch from functional departmentalization to cross-functional work teams to be able to perform better.
This is an example of change in the area of _____.
a.
technology and operations
b.
social structure
c.
people
d.
organization structure and design
e.
task environment
A change in structure and design occurs when an organization changes its overall design.
Moderate
p. 202
MGMT.GRIF.16. 7-3 – LO: 7-3
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Application
Digital Story: Perform
46. When a firm decides to decrease the number of first-line managers it has, and thus increase the span of management of
first-line managers, it is making a change in the area of _____.
a.
organization structure and design
b.
social structure
c.
task environment
d.
people
e.
technology and operations
a
A change in structure and design occurs when an organization changes its overall design.
Moderate
p. 202
MGMT.GRIF.16. 7-3 – LO: 7-3
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Application
Digital Story: Perform