NOTES:
Digital Story: Engage
74. The first stage of the organizational innovation process is _____ of creative ideas.
a.
growth
b.
maturity
c.
launch
d.
development
e.
application
75. _____ is the managed effort of an organization to develop new products or services or new uses for existing products
or services
a.
Divestiture
b.
Innovation
c.
Reverse engineering
d.
Job deskilling
e.
Contingency management
ANSWER:
POINTS:
DIFFICULTY:
Easy
REFERENCES:
p. 209
MGMT.GRIF.16. 7-4 – LO: 7-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
TOPICS:
Organizational Innovation
KEYWORDS:
Bloom’s: Knowledge
NOTES:
Digital Story: Engage
76. _____ is the stage of the innovation process at which an organization introduces new products or services to the
marketplace.
a.
Innovation development
b.
Application launch
c.
Innovation application
ANSWER:
POINTS:
DIFFICULTY:
Easy
REFERENCES:
p. 209
MGMT.GRIF.16. 7-4 – LO: 7-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
TOPICS:
Organizational Innovation
KEYWORDS:
Bloom’s: Knowledge
NOTES:
Digital Story: Engage
d.
Application growth
e.
Innovation maturity
77. During which phase of the organizational innovation process do most organizations have access to an innovation and
apply it in the same way?
a.
Innovation development
b.
Innovation maturity
c.
Innovation launch
d.
Innovation growth
e.
Innovation application
p. 210
MGMT.GRIF.16. 7-4 – LO: 7-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Organizational Innovation
Bloom’s: Knowledge
Digital Story: Engage
78. _____ are new products, services, or technologies developed by an organization that completely replace the existing
products, services, or technologies in an industry.
a.
Process innovations
b.
Incremental innovations
c.
Radical innovations
d.
Mechanical innovations
e.
Managerial innovations
that completely replace the existing products, services, or technologies in an industry.
p. 210
MGMT.GRIF.16. 7-4 – LO: 7-4
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Organizational Innovation
Bloom’s: Knowledge
Digital Story: Engage
79. _____ are changes in the way products or services are manufactured, created, or distributed.
a.
Process innovations
b.
Operational innovations
c.
Radical innovations
d.
Mechanical innovations
e.
Managerial innovations
p. 211
MGMT.GRIF.16. 7-4 – LO: 7-4
United States – BUSPROG: Technology
United States – AK – DISC: Operations Management
Organizational Innovation
Bloom’s: Knowledge
Digital Story: Engage
80. A(n) _____ is a change in the appearance or performance of a product or service or of the physical processes through
which a product or service is manufactured.
a.
technical innovation
b.
incremental innovation
c.
radical innovation
d.
mechanical innovation
e.
managerial innovation
p. 211
MGMT.GRIF.16. 7-4 – LO: 7-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Organizational Innovation
Bloom’s: Knowledge
Digital Story: Engage
p. 211
MGMT.GRIF.16. 7-4 – LO: 7-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Organizational Innovation
Bloom’s: Application
Digital Story: Perform
81. _____ is one of the three specific ways for promoting innovation in organizations.
a.
Organization culture
b.
Organization development
c.
Enterprise resource planning
d.
Force-field analysis
e.
Division of labor
82. A(n) _____ is a top-level manager who approves of and supports a project. This person may fight for the budget
needed to develop an idea, overcome arguments against a project, and use organizational politics to ensure the project’s
survival.
a.
product champion
b.
inventor
c.
innovation champion
d.
investor
e.
sponsor
e
Easy
p. 214
MGMT.GRIF.16. 7-4 – LO: 7-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Organizational Innovation
Digital Story: Engage
83. A(n) _____ is a person who actually conceives of and develops the new idea, product, or service by means of the
creative process.
a.
inventor
b.
sponsor
c.
product champion
a
Easy
p. 213
MGMT.GRIF.16. 7-4 – LO: 7-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Organizational Innovation
Digital Story: Engage
d.
angel investor
e.
venture capitalist
84. A(n) _____ is usually a middle manager who learns about a new project and becomes committed to it. He helps
overcome organizational resistance to change and convinces others to take the innovation seriously.
a.
product champion
b.
inventor
c.
sponsor
d.
venture capitalist
e.
transformational leader
a
Easy
p. 214
MGMT.GRIF.16. 7-3 – LO: 7-3
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Organizational Innovation
Bloom’s: Knowledge
Digital Story: Engage
85. In _____, each employee responds to a questionnaire intended to measure perceptions and attitudes.
survey feedback
Easy
p. 208
MGMT.GRIF.16. 7-2 – LO: 7-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
The Nature of Organization Change
a
p. 214
MGMT.GRIF.16. 7-4 – LO: 7-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Organizational Innovation
Bloom’s: Knowledge
Digital Story: Engage
86. The process of studying a change situation to see which factors support and which factors hinder the change process
and then trying to eliminate or at least minimize the forces that will hinder change is known as _____ analysis.
87. The technique generally thought to be most effective in dealing with resistance to change is _____.
88. _____ is a large-scale information system for integrating and synchronizing the many activities in an extended
enterprise.
89. _____ is the radical redesign of all aspects of a business to achieve major gains in cost, service or time.
90. _____ is a planned effort that is organization-wide, managed from the top, and intended to increase organizational
effectiveness and health through planned interventions in the organization’s process, using behavioral science knowledge.
91. _____ is an OD technique that involves mediation to resolve problems or conflicts among individuals or groups.
92. The first stage in the organizational innovation process is _____.
93. The managed effort of an organization to develop new products or services or new uses for existing products
or services is known as _____.
94. _____ are new products, services, or technologies developed by an organization that completely replace the existing
products, services, or technologies in an industry.
95. Describe the four techniques used by organizations to overcome employee resistance to change.
96. Define the term “organization development,” and briefly describe the basic assumptions on which OD efforts are
based.
97. Name and define the three intrapreneurial roles in large organizations.
Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
a.
Diagnostic activities
b.
Intergroup activities
c.
Process consultation
d.
Team building
e.
Survey feedback
DIFFICULTY:
Easy
REFERENCES:
p. 208
LEARNING OBJECTIVES:
MGMT.GRIF.16. 7-3 – LO: 7-3
NATIONAL STANDARDS:
United States – BUSPROG: Analytic
STATE STANDARDS:
United States – AK – DISC: Operations Management
TOPICS:
Areas of Organization Change
KEYWORDS:
Bloom’s: Knowledge
NOTES:
Digital Story: Engage
98. Enhances the effectiveness of people working in groups
ANSWER:
POINTS:
99. Analyzes the current conditions of an organization
ANSWER:
a
POINTS:
100. Focuses on improving interdependent group relationships
ANSWER:
POINTS:
101. An OD consultant observes groups in the organization to develop an understanding of their communication patterns,
decision-making and leadership processes.
ANSWER:
c
POINTS:
102. The aim of this approach is usually to change the behavior of supervisors by showing them how their subordinates
view them.
POINTS:
DIFFICULTY:
Moderate
REFERENCES:
p. 214
LEARNING OBJECTIVES:
MGMT.GRIF.16. 7-4 – LO: 7-4
United States – BUSPROG: Analytic
STATE STANDARDS:
United States – AK – DISC: Operations Management
TOPICS:
Organizational Innovation
KEYWORDS:
Bloom’s: Comprehension
NOTES:
Digital Story: Connect
Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
a.
Organization structure and design
b.
Technology and operations change
c.
People change
DIFFICULTY:
Easy
REFERENCES:
p. 202
LEARNING OBJECTIVES:
MGMT.GRIF.16. 7-3 – LO: 7-3
NATIONAL STANDARDS:
United States – BUSPROG: Analytic
STATE STANDARDS:
United States – AK – DISC: Operations Management
TOPICS:
Areas of Organization Change
KEYWORDS:
Bloom’s: Knowledge
NOTES:
Digital Story: Engage
103. Departmentalization
ANSWER:
a
POINTS:
104. Perceptions
ANSWER:
c
POINTS:
105. Control system
ANSWER:
POINTS:
106. Culture
ANSWER:
a
POINTS:
107. Enterprise resource planning
ANSWER:
POINTS:
ANSWER:
e
POINTS: