60.
(p. 281)
The capabilities and potential of _______________ are driving the demand for better enterprise
collaboration tools in business.
61.
(p. 281-
Electronic mail, voice mail, faxing, Web publishing, bulletin board systems, and paging are
considered _______________ tools.
62.
Which of the following is considered a collaborative work management tool?
63.
Training in a virtual world is effective, but obstacles include both _______________.
64.
Training in a virtual world can both _______________.
65.
_______________ tools help people accomplish or manage group work activities.
66.
Collaborative work management tools include all of the following except:
67.
(p. 284)
A(n) _______________ business system is a type of information system that supports the business
functions of accounting, finance, marketing, operations management, and human resource
management.
68.
Marketing information systems can help marketing managers with:
69.
Which of the following is considered a human resource business function?
70.
Which of the following is considered a production/operations business function?
71.
Which of the following is supported by the marketing business function?
72.
All of the following are supported by the accounting business function except:
73.
(p. 287)
Providing website visitors with chat rooms, Web forms and questionnaires, and e-mail correspondence
opportunities enables companies to use _______________ to encourage customers to become
involved in product development, delivery, and service issues.
74.
Targeted marketing includes all of the following components except:
75.
(p. 288)
Advertising and promotion efforts can be tailored to each visit to a site by an individual. This strategy
is based on a variety of tracking techniques, such as Web “__________” files recorded on the visitor’s
disk drive from previous visits.
76.
(p. 289)
Many companies view sales force automation as a way to gain _______________ in sales productivity
and marketing responsiveness.
77.
(p. 290)
_______________ information systems support the production/operations function that includes all
activities concerned with the planning and control of the processes producing goods and services.
78.
(p. 291)
Computer integrated manufacturing is an overall concept that stresses using computer-based systems
in manufacturing to do all the following, except:
79.
(p. 291)
The overall goal of computer-integrated manufacturing is to _______________ the production and
support processes.
80.
(p. 291)
The overall goal of computer-integrated manufacturing is to integrate the _______________ and
_______________ processes.
81.
Computer-integrated manufacturing systems support all of the following concepts except:
82.
(p. 292)
When a manufacturer automates production of a product by installing computer systems
to monitor processes and robots to do some of the assembly tasks, it is an example of
____________________.
83.
(p. 295)
Accounting systems are among the ____________________, yet _______________ information
systems in business.
84.
(p. 295)
According to the text, _______________ emphasize legal and historical record-keeping and the
production of accurate financial statements.
85.
(p. 296)
Which of the six essential accounting business systems mentioned in the text reflects changes in
inventory and provides shipping and reorder information?
86.
(p. 296)
Which of the six essential accounting business systems mentioned in the text records purchases from,
amounts owed to, and payments to suppliers?
87.
(p. 296)
Computer-based _______________ systems support business managers and professionals in decisions
concerning the financing of a business, and the allocation and control of financial resources within a
business.
88.
(p. 272)
Instead of focusing on the information processing requirements of business functions, enterprise
software focuses on supporting integrated clusters of business _______________ involved in the
operations of a business.
89.
(p. 272)
An enterprise _______________ architecture illustrates the inter-relationships of the major cross-
functional enterprise applications that many companies have, or are installing, today.
90.
(p. 272)
_______________ systems cross the boundaries of traditional business functions in order to
reengineer and improve vital business processes all across the enterprise.
91.
(p. 275)
_______________ focuses on the efficiency of a firm’s internal production, distribution, and financial
processes.
92.
(p. 277)
EAI software can integrate the front-office and ________________ applications of a business so they
work together in a seamless, integrated way.
93.
A transaction is _______________.
94.
(p. 278)
Transaction processing systems (TPS) are _______________ information systems that process data
resulting from the occurrence of business transactions.
95.
(p. 280)
Transaction processing systems process data in two basic ways: batch processing and
_______________ processing.
96.
(p. 280)
Many online systems depend on the capabilities of _______________ tolerant computer systems that
can continue to operate if parts of the system fail.
97.
(p. 282)
Electronic conferencing options include electronic meeting systems and other group support systems
where team members can meet at the same time and place in a _______________ room setting.
98.
(p. 287)
The goal of interactive marketing is to enable a company to profitably use networks to attract and
___________ customers who will become partners with the business.
99.
(p. 288)
Advertising and promotion efforts can be tailored to each visit to a site by an individual. This strategy
is based on a variety of tracking techniques, such as Web “__________” files recorded on the visitor’s
disk drive from previous visits.
100.
(p. 290)
The production/operations function is concerned with the management of the operational processes
and __________ of all business firms.
101.
(p. 291)
_______________ is an overall concept that stresses that the objectives of computer-based systems in
manufacturing must be to simplify, automate, and integrate all production and support processes.
102.
(p. 291)
Manufacturing information systems help companies plan the types of material needed in the
production process. This is called ____________________ planning (MRP).
103.
(p. 292)
Manufacturing execution systems monitor, track, and control the five essential components in a
production process: materials, equipment, _______________, instructions and specifications, and
production facilities.
104.
_______________ control is the use of computers to control an ongoing physical process.
105.
(p. 292)
Machine control is the use of computers to control the actions of machines. This is also popularly
known as _______________ control.
106.
(p. 292)
_______________ information systems are designed to support planning to meet the personnel needs
of the business, development of employees to their full potential, and control all personnel policies
and programs.
107.
(p. 293)
Human resource information systems support the strategic, tactical, and _______________ use of the
human resources of an organization.
108.
Management accounting systems focus on the planning and __________ of business operations.
109.
(p. 297)
The __________ budgeting process involves evaluating the profitability and financial impact of
proposed capital expenditures.
110.
(p. 297)
_______________ planning software can help determine the financing needs of a business and
analyze alternative methods of financing.
111.
(p. 277)
EAI software can integrate _______________ and ________________ applications so they work
together in a seamless, integrated way.
112.
Syntellect Interactive Services developed _______________ for cable pay-per-view systems.
ch7 Summary
Category # of Questions
AACSB: Technology 112
Blooms: Knowledge 112
Difficulty: Easy 29
Difficulty: Hard 22
Difficulty: Medium 61
Learning Objective: 1 74
Learning Objective: 2 38
OBrien – Chapter 07 112