47. Robin Plastics Inc. recently set up a new strategic business unit. The company made changes in the area of _____.
a.
technology and operations
b.
social structure
c.
people
d.
task environment
e.
organization structure and design
e
Moderate
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United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Application
Digital Story: Perform
48. Alba Inc. replaced old equipment with new and advanced production equipment in all its plants. This is an example of
a change in the area of _____.
a.
job design
b.
people
c.
organization culture
d.
line-staff structure
e.
technology and operations
e
technology and operations.
Moderate
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United States – AK – DISC: Operations Management
Moderate
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United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Application
Digital Story: Perform
49. When a company changes its work processes, the change is in the area of _____.
a.
people
b.
technology and operations
c.
job design
d.
facilitation
e.
task environment
the change is in the area of technology and operations.
Easy
p. 202
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United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Knowledge
Digital Story: Engage
50. Watches.com, an online watch store, recently adopted a new enterprise resource planning (ERP) system to help keep
track of the company’s inventory and to deliver customers’ orders on time. The company’s adoption of the new ERP
system reflects a change in the area of _____.
a.
organization culture
b.
job design
c.
technology and operations
d.
people
e.
departmentalization
c
Moderate
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United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Application
Digital Story: Perform
Areas of Organization Change
Bloom’s: Application
Digital Story: Perform
51. Which of the following is an example of an organization’s change in technology and operations?
a.
Enhanced job design
b.
Introduction of departmentalization
c.
Adoption of new information systems
d.
Introduction of a new compensation program
e.
Introduction of new employment policies
52. When organizational change involves planned alteration of work sequence or work activities, the change primarily
occurs in the area of _____.
a.
people
b.
technology and operations
c.
social responsibility
d.
strategy
e.
organizational structure and design
Easy
p. 202
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United States – BUSPROG: Technology
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Knowledge
Digital Story: Engage
53. Which of the following represents organization change in the area of change in technology and operations?
a.
b.
c.
d.
e.
Moderate
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United States – BUSPROG: Technology
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Comprehension
Digital Story: Connect
54. _____ is the conversion process used by an organization to transform inputs into outputs.
a.
Reengineering
b.
Divestment
c.
Technology
d.
Entropy
e.
Process gain
c
outputs.
Easy
p. 202
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United States – BUSPROG: Technology
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Knowledge
Digital Story: Engage
55. Blue Bells Inc. is a software services firm. Lately, the company’s HR department noticed that its employees’
performance levels have plummeted, and a survey conducted by the firm indicated that this was due to low employee
satisfaction levels. This prompted the HR department to introduce a new incentive system in the company. This is an
example of change in the area of _____.
a.
people
b.
task environment
c.
technology and operations
d.
general environment
e.
regulatory systems
a
bring about changes in the area of people.
Moderate
Moderate
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United States – BUSPROG: Technology
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Comprehension
Digital Story: Connect
56. Attempting to change the attitudes and values of a company’s workforce indicates a change in the area of _____.
a.
people
b.
work processes
c.
organizational control systems
d.
organization structure
e.
task environment
a
Change directed at employee attitudes and values reflects change in the area of people.
Easy
p. 204
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United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Knowledge
Digital Story: Engage
57. A company has introduced new rules and regulations and appraisal criteria to promote discipline and commitment
among employees. This organization change is in the area of _____.
a.
work process
b.
enterprise resource management
c.
technology
d.
operations
e.
people
e
Change directed at employee attitudes and values reflects change in the area of people.
Easy
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United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Knowledge
Digital Story: Engage
58. _____ is a common platform for changing business processes.
p. 204
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United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Application
Digital Story: Perform
a.
Enterprise resource planning
b.
Entropy
c.
Reverse engineering
d.
Contingency planning
e.
Synergy
59. The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction, service
delivery, or reduction in order-processing time is known as _____.
a.
entropy
b.
process change
c.
innovation
d.
reengineering
e.
system change
Easy
p. 204
MGMT.GRIF.16. 7-3 – LO: 7-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Knowledge
Digital Story: Engage
60. The normal process within an organization that leads to a system decline is known as _____.
a.
reengineering
b.
synergy
c.
process gain
d.
innovation
e.
entropy
e
Entropy is a normal process leading to system decline.
a
Enterprise resource planning is a common platform for changing business processes.
Easy
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United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Areas of Organization Change
Digital Story: Engage
61. Which of the following is true of business process changes?
a.
Business process change should not be carried out during a phase of entropy.
b.
Business process change requires a careful blend of top-down and bottom-up involvement.
c.
Centralization must be adopted by the top management for the business process change to be successful.
d.
Employee participation should be minimal during a business process change.
e.
Successful business process change is not accompanied by a sense of urgency.
Business process change requires a careful blend of top-down and bottom-up involvement.
p. 206
MGMT.GRIF.16. 7-3 – LO: 7-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Areas of Organization Change
Digital Story: Connect
62. In the reengineering process, the first step involves:
a.
setting goals and developing a strategy.
b.
emphasizing top management’s commitment to reengineering.
c.
implementing the chosen strategy across the organization.
d.
optimizing top-down and bottom-up perspectives.
e.
creating a sense of urgency among managers.
The first step in the reengineering process involves setting goals and developing a strategy.
p. 206
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Areas of Organization Change
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United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Knowledge
Digital Story: Engage
63. Which of the following can help make the reengineering process more effective?
a.
Limiting communication
b.
Creating a sense of urgency in the organization
c.
Adopting a highly centralized organizational structure
d.
Refraining from making extensive changes
e.
Limiting employee involvement in the process
p. 206
MGMT.GRIF.16. 7-3 – LO: 7-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Comprehension
Digital Story: Connect
64. Which of the following can help make the business change process more effective?
a.
Limiting employee involvement in the process
b.
Refraining from creating a sense of urgency in the organization
c.
Starting the process with a new, clean slate
d.
Limiting communication channels
e.
Refraining from changing company strategies
served and competitors best neutralized.
p. 206
MGMT.GRIF.16. 7-3 – LO: 7-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Comprehension
Digital Story: Connect
65. The reengineering process can be made effective by:
a.
adopting a hands-off leadership style.
b.
extensively using micromanagement leadership techniques.
Bloom’s: Knowledge
Digital Story: Engage
c.
adopting a strong but not autocratic leadership style.
d.
eliminating any sense of urgency in the organization.
e.
limiting employee participation in the process.
66. Which of the following is one of the assumptions on which the theory and practice of organization development (OD)
are based?
a.
Employees tend to perform well when micromanagement techniques are used.
b.
The total organization and the way it is designed influence the way individuals behave within the organization.
c.
All employees have a strong need to control and influence their colleagues and the organization’s
work processes.
d.
Employees naturally dislike their work and lack ambition.
e.
A successful corporate leader is one who adopts an autocratic style of leadership to control his subordinates.
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United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Areas of Organization Change
Digital Story: Connect
67. Libra Technologies Inc. frequently asks its employees to measure such things as supervisor effectiveness. The
company circulates various questionnaires among all its employees to get their insights. Which organization development
is illustrated in the scenario?
a.
Third-party peacemaking
b.
Survey feedback
c.
Team building
d.
Process consultation
management can make the changes seem autocratic
p. 206
MGMT.GRIF.16. 7-3 – LO: 7-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Comprehension
Digital Story: Connect
e.
Force-field analysis
68. _____ are aimed at analyzing the current condition of an organization; this approach involves using questionnaires,
opinion surveys, interviews, archival data, and meetings to assess the various characteristics of the organization.
a.
Life and career planning activities
b.
Technostructural activities
c.
Third-party peacemaking activities
d.
Diagnostic activities
e.
Process consultation activities
p. 208
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United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Knowledge
Digital Story: Engage
69. Which of the following is a possible diagnostic activity in organization development?
a.
Enterprise resource planning
b.
Attitude surveys
c.
Force-field analysis
d.
Job shadowing
e.
Reverse engineering
diagnosis, managers use questionnaires, opinion or attitude surveys, interviews, archival data,
subordinates view them.
p. 208
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United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Application
Digital Story: Perform
70. Leading Edge Software Inc. has introduced a new activity called “Group Farming” in which the company’s
executive groups participate in farming activities for three hours every month. This activity has been designed by the
company to emphasize the importance of interdependence and coordination among its employees. Which of the following
organization development techniques is the company using?
a.
Third-party peacemaking
b.
Process consultation
c.
Team building
d.
Survey feedback
e.
Coaching and counseling
individuals who work in groups or teams and to promote overall group effectiveness.
p. 208
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United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Application
Digital Story: Perform
71. Zen Electricals Inc. has internal experts who help executives learn about how others see them and improve
their performance in the future. The company is using the organization development technique called _____.
a.
technostructural activities
b.
process consultation
c.
team building
d.
coaching and counseling
e.
third-party peacemaking
and meetings to assess various characteristics of the organization.
p. 208
MGMT.GRIF.16. 7-3 – LO: 7-3
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Knowledge
Digital Story: Engage
72. In the context of organization development techniques, coaching and counseling:
a.
focus on how an individual is performing today.
b.
provide nonevaluative feedback to individuals.
c.
provide assistance to individuals with achieving non-work-related objectives.
d.
are designed for managers and not executive employees.
e.
focus exclusively on increasing productivity.
Moderate
p. 208
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United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Bloom’s: Comprehension
Digital Story: Connect
73. _____ is an organization development (OD) technique that helps employees formulate their personal goals and
evaluate strategies for integrating their goals with the goals of the organization.
a.
Process consultation
b.
Third-party peacemaking
c.
Team building
d.
Life and career planning
e.
Counseling
goals and evaluate strategies for integrating their goals with the goals of the organization.
Easy
p. 208
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Areas of Organization Change
p. 208
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United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Areas of Organization Change
Bloom’s: Application
Digital Story: Perform