97.
Readily available information may not present a complete picture of a situation due to ____.
98.
When Dave, the sales manager, is deciding on who will train the new sales trainee, he tries
not to look at just the recent sales numbers but also checks past sales reports to determine
who is the most productive. This way he is not affected by the ______ bias.
99.
Paul, the store manager, recently had to fire Sue, an employee who graduated from North
College. He felt that Sue was not well trained at her school. So when Steven, also a graduate
from North College, applied for Sue’s old position, he did not want to consider hiring him,
feeling Steven also probably did not receive the proper training. Paul was affected by _____
bias.
100.
When people seek information to support their point of view and discount data that do not, this
is ______ bias.
101.
Malik and his managers spent a large sum of money on the new training program, and they
feel that there has been little improvement as a result of the investment. The training is
scheduled to continue for two more months, and Malik feels that with all the money already
spent on the project, it is too costly to simply abandon it. This is known as ______.
102.
Phillip and Meg are selling their home. They listed their house three months ago at an
extremely high selling price, a price they randomly chose. They do not want to come down on
their price to reflect what the marketplace shows their home is really worth. This is an example
of ______.
103.
The predisposition in which people’s subjective confidence in their decision making is greater
than their objective accuracy is ____.
104.
In the political ads for Representative Joe Smith, the Democratic candidate, he is portrayed by
the Republican-sponsored ads as being dishonest and poor at his job. Yet, the ads for Joe
Smith, which are paid for by the Democratic supporters, describe him as being caring, honest,
and a hard worker. The sponsors of these advertisements know that ads can affect whom
voters choose on Election Day. This tendency of decision makers, the voters in this case, to
be influenced by how a situation or problem is presented to them is known as ____.
105.
Peter, the owner, is even more committed to making the used copier, which he recently
purchased, work even though it keeps jamming and people have been telling him about other
problems they have been having with it. Peter is affected by ______.
106.
The prospect theory suggests that ____.
107.
The tendency of people to view events as being more predictable than they really are known
as _____.
108.
Having a greater pool of knowledge, gaining different perspectives, gaining intellectual
stimulation, having a better understanding of decision rationale, and having a deeper
commitment to the decision are advantages of ____.
109.
Goal displacement, satisficing, and groupthink are ____.
110.
Greg, Donna, and Paul are on the five-member Benefits Task Force that is researching
options for the new benefits package. Over lunch, Greg, Donna, and Paul decided that adding
Choice Health Club is a good idea, and that they plan on voting to agree to add it without ever
researching and accurately assessing the decision. This is an example of ____.
111.
Satisficing is the tendency of ____.
112.
The Safety Committee at Office Supply Mart was formed to help make the stores a safer
place, and some of the suggestions were going to be costly. However, when the vice president
of accounting announced the recent report on company profits were much lower than
expected, a new secondary goal was established to meet new profit expectations. Having to
consider this new goal as a committee is an example of ____.
113.
Regarding decision making, research has found that ____.
114.
When it comes to decision making, it is accurate to say that groups _____.
115.
Roberta, the computer department manager at IT Mart, is considering if she should use a
group to develop a plan to help employees sell extended warranties on technology sales.
Roberta should consider having the group make this decision if ______.
116.
A technique used to help groups generate multiple ideas and alternatives for solving problems
is known as _____.
117.
The Delphi technique is a group process that uses physically dispersed experts who fill out
questionnaires to ____.
118.
Doug, a new manager, commented to a friend, “I am excited about different aspects of my
new job. The company computers have entered the field of decision making. The network not
only collects information more quickly, but the system also reduces the roadblocks when I
need a group consensus.” Doug is referring to _____.
119.
A computer-based information system that provides a flexible tool for analysis and helps
managers focus on the future is known as a(n) _____.
Essay Questions
120.
George, a restaurant manager, has to make a decision on firing a server who has had
customer service issues. Identify the steps of rational decision making, and summarize how
George would use each step in the process to handle this situation.
121.
Summarize the two things needed for the successful implementation of a decision when using
the rational model of decision making. Give examples.
122.
After implementing a new marketing plan last month to increase sales at Direct TV, it does not
seem to be working. Summarize what the marketing manager and his employees can do.
123.
Summarize some of the hindrances to perfectly rational decision making.
124.
Summarize Pfeffer and Sutton’s seven implementation principles to help companies that are
committed to doing what it takes to profit from evidence-based management. Give an example
of three of the implementation principles.
125.
Define and describe analytics. Give an example of an organization using analytics and how
they are using it.
126.
Summarize the four decision making styles. Discuss with each style the extent to which a
person has a high need for structure, control, and ambiguity in his or her life.
127.
Paul, who is the CEO of a shoe retailer, needs to make a tough decision on if he should close
3 of the 200 stores that are unprofitable. Identify and explain how the decision tree will assist
Paul in making this ethical decision.
128.
Summarize at least five of the nine common decision-making biases, and give an example of
each.
129.
Roberta, the HR manager, is considering if she should use a group to develop a plan to
improve on the present diversity plan. The goal is to increase the diversity of their workforce.
Summarize the advantages and disadvantages of using group decision making in this
situation.
130.
Define the concept of deciding to decide. Give an example with each of the three ways to help
you make this decision.