Chapter 7: Innovation and Change
TRUE/FALSE
1. The same techniques for managing innovation work equally as well after technological discontinuities
as during periods of incremental change.
2. Resistance to change results from organizational factors, such as the absence of promotion guidelines,
bonuses, and praise.
MULTIPLE CHOICE
1. A company has experienced organizational __________ when its form, quality, or condition changes
over time.
a.
innovation
b.
development
c.
change
d.
reengineering
e.
manipulation
2. A technology __________ begins with the “birth” of a new technology and ends when that technology
reaches its limits and “dies” as it is replaced by a newer, substantially better technology.
a.
process
b.
pattern
c.
cycle
d.
hierarchy
e.
continuum
3. Patterns of innovation over time that can create sustainable competitive advantage are called:
a.
innovation maps
b.
organization development
c.
results-driven change
d.
innovation streams
e.
cyclical inventions
4. Which of the following is NOT one of the components of creative work environments?
a.
challenging work
b.
group compensation
c.
freedom
d.
supervisory encouragement
e.
organizational encouragement
5. The __________ approach to managing innovation assumes that innovation is a predictable process
made up of a series of steps and that compressing the time it takes to complete those steps can speed
up innovation.
a.
compression
b.
milestones
c.
dialectical
d.
generational
e.
prototypical
6. The first stage of organizational decline is:
a.
crisis
b.
inaction
c.
blinded
d.
faulty action
e.
dissolution
7. Which of the following is one of the three steps in the basic process of managing organizational
change outlined by Kurt Lewin?
a.
unfreezing
b.
organizational dialogue
c.
change definition
d.
incremental change
e.
change mentoring
8. According to John Kotter’s analysis of the errors managers make when leading change, the first and
potentially most serious of these errors is:
a.
not establishing a great enough sense of urgency
b.
declaring victory too soon
c.
not anchoring changes in the corporation’s culture
d.
not removing obstacles to the new vision
e.
a poorly designed organizational mission
9. The General Electric workout is a special kind of:
a.
activity-oriented change
b.
results-driven change
c.
generational change
d.
vision-driven change
e.
resources-driven change
10. Which of the following approaches is aimed at changing large systems, small groups, or individuals?
a.
General Electric workout
b.
the functional approach to change
c.
organizational development
d.
results-driven change
e.
Lewin’s change synthesis