83. An organization’s chief executive officer
84. Which of the following circumstances would most likely result in the use of a planning task force to help
develop plans?
85. The ____ is the single most important individual in any organization’s planning process.
86. The responsibility for establishing corporate mission and strategy lies with the
87. Who is responsible for identifying, analyzing, and recommending program alternatives; developing and
submitting budgets; and finally putting plans into action?
88. Who has the formal authority and responsibility for an organization’s management?
89. ____ planning is the process by which managers identify alternative courses of action that the organization
might follow if various conditions arise.
90. Which of the following is NOT a necessary task while engaged in contingency planning?
91. A contingency plan
92. Managers may have to make a(n) ____ plan in anticipation of changes in technology, the economy, the
competition, and the labor market.
93. The Patient Protection and Affordable Care Act (Obamacare) was signed into law, but most implementation
of it started more than two years later. During that time several states filed suit to block portions of the law.
Employers developed ____ plans for implementing the mandates, if required.
94. Tactical plans
95. CVS has more than 600 pharmacies with minute clinics in them. They are staffed with physician assistants.
The plan to create a clinic is a(n) ____ plan. It takes less than a year to carve the space out of existing floor
plans.
96. The strategic goal set forth by Central Ice Machine Company was to be the leading seller of ice machine
replacement parts in the United States. As part of its ____ plan, it set up distribution contracts with six
manufacturers of refrigeration units.
97. Tactical planning success depends on execution. Proper implementation requires all EXCEPT which of the
following?
98. The two most common types of operational plans are
99. Which of the following is the BEST example of a single-use plan?
100. A single-use plan for a large set of activities is called a
101. A single-use plan that has a more narrow scope than a program is called a(n)
102. A ____ was developed when Chicago made a bid for the 2016 Summer Olympics.
103. Which of the following is an example of a standing plan?
104. The 5.8 earthquake centered in Virginia surprised people in the East. The plans to evacuate buildings in
DC were ____, used for multiple purposes.
105. Canine Companions for Independence trains service dogs. Every two months a new batch of eighteen
month old dogs arrives at regional headquarters from the puppy raiser volunteers. The dogs begin six months of
advanced training before they are placed with a person. Training the dogs requires ____ as the dogs practice the
commands.
106. ETS runs a math, science, and technology competition each year for high schoolers. ETS uses a ____ if
plagiarism is suspected. It specifies ETS’s general response to the situation.
107. Which of the following is the BEST example of a standard operating procedure?
108. Dorothy Thompson heads the research and development laboratory at a small chemical company. Because
she is not a chemist, she feels uneasy setting goals for the research chemists, so she asks them to set their own
goals. Thompson’s area suffers from which of the following barriers to goal setting and planning?
109. Vic Clark is a sales manager. Every December he requires his salespeople to set their sales goals for the
following year, or they cannot attend the annual sales meeting in Jamaica. Clark’s action reflects which barrier
to goal setting and planning?
E. Resistance to change
110. European wine producers from regions such as Chablis, Chianti, and Bordeaux set a goal of increasing
sales. They ran into ____. Their wine name was already registered in some countries.
111. Inappropriate goals
112. Which of the following would be most likely to cause employees to ignore intermediate- and long-term
planning?
113. While Tupperware wanted to increase its sales, its consultants were reluctant to support any change that
could reduce their commissions. This is an example of which of the following barriers to goal setting and
planning?
114. One problem with qualitative goals is that they
115. When a new diversity initiative was implemented by the human resources department, many managers
were confused about the goals, so they continued with the original system. This is an example of
116. Which of the following is a technique for overcoming barriers to goal setting and planning?
117. Which of the following is NOT necessary for a Management By Objective (MBO) program to be
effective?
118. What is the essence of formal goal setting?
119. The most likely reason for the failure of formal goal setting is
120. Decision making is the cornerstone of ____________________.
121. Deciding on the best plan for achieving particular ____________________ reflects a decision to adopt one
course of action as opposed to others.
122. The ____________________ process itself can best be thought of as a generic activity.
123. Organizations can also have several different kinds of ____________________, all of which must be
appropriately managed.
124. ____________________ provide an effective mechanism for evaluation and control.
125. Goals vary by level, area, and ____________________.
126. ____________________ goals focus on how to operationalize actions necessary to achieve the strategic
goals.
127. Some managers use the words objective and ____________________ interchangeably.
128. Each manager generally has responsibilities for setting goals that correspond to his or her
____________________ in the organization.
129. ____________________ is when goals conflict with each other and a manager must decide whether to
pursue one goal at the exclusion of the other or find a compromise and achieve some of both.
130. The broad plans developed by top managers to guide the general direction of the organization are called
____________________ plans.
131. ____________________ planning is most closely associated with middle management.
132. American auto makers have three to five years to improve fuel efficiency to new government standards.
The auto makers need a(n) ____________________ plan.
133. ____________________ and reaction plans are two types of short-range plans.
134. After hurricane Katrina the Corps of Engineers developed a(n) ____________________ plan to have the
levees ready for the next hurricane season.
135. An earthquake in India destroyed a plant that manufactured component parts for the milling equipment that
Addison Company sells. As a result of this unexpected event, Addison’s production manager had to write a
short-range ____________________ plan.
136. To prepare for the fall resurgence of H1N1 flu, the U.S. federal government announced a(n)
____________________ plan to the public.
137. ____________________ planning is the process by which managers identify alternative courses of action
that the organization might follow if various conditions arise.
138. Tactical plans are to battles what ____________________ is to a war.
139. ____________________ must specify resources and time frames.
140. Standing plans and single-use plans are two basic kinds of ____________________ plans.
141. The NFL follows a general response ____________________ when players have legal trouble.
142. ____________________ and ____________________ are two common types of single-use plans.
143. A(n) ____________________ plan is used for activities that recur regularly over a period of time.
144. The check list a pilot uses every time she starts an aircraft is a(n) ____________________.
145. If a teacher calls in sick, a computer starts dialing phone numbers of substitute teachers. This is an example
of ____________________.
146. The decreasing and aging Japanese workforce is a(n) ____________________ on Japanese companies for
setting goals and planning.
147. One widely used method for formal goal setting is ____________________, which gives subordinates a
voice in the goal setting and planning process.
148. Collaborative goal setting and planning are the essence of ____________________ goal setting.
149. Match the following. You may use a response once, more than once, or not at all.
1. Lack of resources, government restrictions, and
strong competition can limit what an organization can
Reluctance to
2. Can have a decided negative effect on employee
Dynamic and
3. Lack of confidence or fear of failure may cause
4. Technological innovation and intense competition
can increase the difficulty of accurately assessing
150. How are decision making and planning related?
151. What are the four purposes of setting goals?
152. Create a hierarchy of goals for a hypothetical company that includes at least one goal from each level
described in the text. Your lower-level goals should contribute to attainment of higher-level goals.
153. Some goals can be differentiated on the basis of the level of the organization to which they apply. These
same goals may be differentiated on the basis of time frame. Discuss how these two bases for classifying goals
are interrelated. Give examples in you answer.
154. The text identifies three dimensions along which goals can be classified. Briefly describe each dimension
and give examples.
155. Compare and contrast strategic, tactical, and operational plans. Give an example of each that is not in the
text.
156. How are reaction plans and contingency plans different?
157. How are tactical plans developed and executed?
158. Compare and contrast standard operating procedures and rules and regulations. Give an example of each.
159. What are the barriers to effective goal setting?
160. Describe the formal goal setting process.