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CHAPTER 7: CONFLICTS
(E) 1. Project objectives must be clearly defined so that we know when the project is over.
(E) 2. Which of the following is a characteristic of a good objective?
(M) 3. When using the SMART Rule, “R” stands for:
(H) 4. Which of the following conflicts has the most frequent occurrence for a project
manager?
(E) 5. Project managers should allow all conflicts to be resolved at the sponsor level
(M) 6. Which conflict, if it occurs, can have the most serious impact on the team’s
performance
(E) 7. Factors influencing project priorities can include:
(M) 8. Which of the following conflict resolution modes would a project least likely accept if
the conflict was with the project team?
(M) 9. Which of the following conflict resolution modes would a project manager prefer to
use for a conflict with superiors?
(M) 10. Emphasizing areas of agreement and deemphasizing areas of non-agreement
represents which type of conflict resolution mode?
