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80) Charles believes in having his team members present conflicting proposals before choosing
one. He feels that this leads to the best decision and saves time in the long run because all options
are explored up front. Charles uses the ________ decision method.
A) brainstorm
B) dialectic
C) devil’s advocate
D) project post-mortem
E) Big Data
81) During a job interview, how can you demonstrate your decision-making skills?
A) Ask for advice from the interviewer.
B) Describe a time in which you used intuition.
C) Consider if the benefits outweigh the costs.
D) Reflect on your past decisions.
E) Make predictions about future problems.
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82) How will reflecting on past decisions prepare you for future decisions?
A) It will encourage you to create wild ideas.
B) It will identify the ideas that are too costly.
C) It will enable you to understand quantity over quality.
D) It will teach you how to be visual.
E) It will give you a set of options for solving problems.
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83) Little Rascals Child Care Center has decided to change its hours from 6 a.m. to 6 p.m. to 7 a.m.
to 5 p.m. beginning at the start of the next month. The owner, Wanda, feels that the change is
needed because only a few families were coming in before 7 a.m., and, therefore, it was not
cost-effective to be open that early. In making her decision, was Wanda being sensitive to the
families who brought their children to the center?
A) Yes, since only a few would be affected, she could assume it would be fine.
B) Yes, because the employees are now able to spend more time their own families.
C) Yes, because most did not need her services that early.
D) No, because the families would not understand she was saving money and would not pass the
savings onto them.
E) No, she did not consider how the people affected may feel about the change.
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84) Macon, feels that he constantly confronted with problems. He tries very hard to create
alternative solutions and then evaluate them. He often implements the selected solution, but then
another problem arises. He begins to express his frustrations by accusing employees of not fully
executing the solution as described in his plan. What style of decision making does Macon use?
A) intuitive
B) satisficing
C) rational
D) nonrational
E) realistic
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85) Doreen, a project manager, has been given a limited amount of money to run the new
marketing campaign. She was also told that the client wants the campaign ready to roll out in less
than two weeks. Doreen is feeling very limited by these constraints and is not sure that it will
produce her team’s best work. Her supervisor and career mentor, tells Doreen that she is
A) feeling the effects of the intuition model.
B) experiencing satisficing.
C) using rational decision making.
D) affected by bounded rationality.
E) being unrealistic with the time frames and money given to her.
86) Hunter is the R&D manager at a technology company. He started a project for a new operating
system that has shown evidence of difficulties in implementation. However, Hunter can’t admit
that his project will not work, and continues to invest his team’s time and budget to the project.
Finally, the CEO calls Hunter to her office to ask him to ditch the project and to tell him he suffers
from ________ bias.
A) framing
B) overconfidence
C) representativeness
D) anchor
E) escalation of commitment
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87) Tyree is starting a new project and wants an advisory board, as this project will affect many
people and hearing the opinions of others will be beneficial. As he sits down to consider who
should be on the board, he lists many organizations, both civic and private. He wants to be sure to
include the institutions of higher education, so that they can be informed of the type of employees
he will need in the future. Tyree wants to be careful to not forget private citizens, so that this
project will not end up causing a political debate and being shut down before it even starts. When
he looks at his list, he has over 40 people on it. He decides that is a good enough number and he is
ready to start sending out the invitations to the first meeting. Tyree’s partner advises him with
which of these following statements?
A) In general, the larger the group, the lower the quality of their decisions.
B) In general, the larger the group, the higher the quality of their decisions.
C) In general, the larger the group, the faster they make decisions.
D) In general, the larger the group, the faster they come to consensus.
E) In general, the larger the group, the more knowledge, so the better the decisions.
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88) Nathan, a restaurant manager, has to make a decision about firing a server who has had
customer service issues. Discuss how Nathan can use the steps of rational decision making to
address the issue. Be sure to specifically outline how you would implement the solution.
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89) Imagine that you are an office manager who has decided to implement a new policy of
requiring all employees to be at their desks at 9 a.m., because too many employees have been
arriving late. Explain how you will implement this policy based on the two criteria of successful
rational decision making.
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90) Managers have implemented a new marketing plan to increase sales at Terminix, but it does
not seem to be working. Explain what the marketing manager and his employees can do to respond
effectively, providing specific suggestions.
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91) List four of the hindrances to perfectly rational decision making, and describe how each might
apply to a manager who is trying to decide whether to start sourcing some of its products from
overseas markets.
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92) Describe Pfeffer and Sutton’s seven implementation principles to help companies that are
committed to profit from evidence-based management. Placing yourself in the position of the CEO
of Safe Home, a home-security company, give an example of how you might apply three of the
implementation principles to your business.